Burger King
1911 Mallory Ln, Franklin
(615) 778-0144
Recent Reviews
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Stopped by for a quick breakfast grabbed a couple sausage egg and cheese croissants also bacon egg and cheese croissant and some hash browns. It was good. If your in a hurry it's ok. This was my first time trying this location it was a good experience we went through the drive-thru the lady was really super nice friendly. For was good.
3/15/2025. 9:00pm. Racist. My burger was smashed and drenched in mayonnaise and ketchup. I ordered a whopper jr. The smallest burger on the menu and it was burnt with the toppings tossed all over it. Even the buns were soaked, smashed, and thin. I guess that’s what I guess for ordered a burger and a drink while black 2 hours before they closed. & it was the manager (300 pound Caucasian male) so if the manager is comfortable acting like that, imagine the people he hired that have to make your food.
Atmosphere: 2
Food: 2
Service: 1
Not many customers when we went, still got 1 of the sandwiches wrong.
Atmosphere: 5
Food: 4
Service: 4
Nothing special to get five stars. Meets the bare minimum for a good fast food restaurant.
They need to hire more staff,it takes for ever to get your order.
Normally I'm a fan of BK but the portions are incredibly small. I ordered two double bacon cheeseburgers with large fries and a large shake. Well I got two very small burgers which I'd equate to a child's serving, the fries were okay but they sent me a small shake. Never again will I order from this location. Get it together.
Food: 2
I love Burger King. I am on the road a lot, and I stop at the King often. So this review is only for this store. I pulled into the parking lot and parked. I placed an order on the app, because I get points for orders done on the app. After finishing my order, I pulled up to the drive-thru to let them know i was there and get my order. Nobody answered the intercom at the drive-thru, so after a couple minutes I drove around to the pick up window. I saw employees inside working, so I drove back around to the drive-thru intercom. Again, nobody answered the intercom. So, I drove around to the dining room entrance. I got out and went to the door to find it locked. I looked at the hour of operations sign, and it said the store opened at 6:00am. It was 7:25 when I went to the door to find it locked. I looked around to see if there were and other signs that said the store was closed, but there were no other signs. I knocked on the door, but once again, I was ignored. I got back in the truck and drove back to drive-thru window were I saw the employees. I tapped on the window, and one guy just looked at me, but didn't come to the window. Some other person had to come to the window and said the store was closed. She didn't ask me if she could help me with anything, she just wanted to say the store was closed and leave. If there had been some signs up to say they were closed, I would have understood the situation and not gotten as upset at the way I was treated by these employees. I had placed the order on the app, so it was already paid for with my card. I wanted to get my money back since I wasn't getting my order. I told the lady, at the window, that I had a mobile order, so I wanted my money back. At this point, she tells me that they have the food. So, is the store opened or not? After a couple minutes, she directed me to drive to the next window. When I get down there, she hands me a bag. I handed her the bag back, and told her I didn't want the food. I told her to give me back my money. She said she couldn't give me the money, because it was a mobile order. Needless to say, I didn't get my money back. Now, I have to wait for corporate to look over the situation to see if I deserve my money back. That's my story as to why this Burger King location sucks. Oh yeah. I was late getting to work because of this situation. So, thanks to that Burger King team for that!
Atmosphere: 1
Service: 1
They do a better job than McDonalds to getting the orders correct in the drive thru! Definitely worth getting the App and using the coupons!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries
This BK is not clean. Every trash can was full. The tables were not wiped down. Understaffed and not managed well. I'm done with Burger King. The lack of consistency among various franchises is too much. I will not roll the dice at BK anymore.
Atmosphere: 1
Food: 1
Service: 1
The pickle fries and bourbon burger were very good.
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
Nice people and is usually very quick. Bring your own drink. The drink machine there makes everything taste the same "just nasty" worst drinks in town hands down.
Atmosphere: 4
Food: 3
Service: 4
Very good food excellent service
Atmosphere: 5
Food: 5
Service: 5
Fast good food friendly folks
Atmosphere: 4
Food: 5
Service: 4
One employee during a lunch rush. Pay your people more
It's so dirty and everything in the bathroom is broken and moldy. Dont do it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburger
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