Placed an order on the mobile app and came to pick it up through the drive-thru late at night. When I received my food it was all fresh and everything was correct. I sat and waited for a minute in the drive-thru but that was fine because every thing that I received was 100% correct and fresh and hot. Highly recommend this place. It's great!
Atmosphere: 4
Food: 5
Service: 4
T Nicole Rodriguez
Drive through crew don’t move with a sense of urgency the way i sat in line for over 30mins you would think they would move and try and get the orders out but nothing i even asked for ketchup and Bbq i didn’t receive it in my bag please work on Being fast you had people leaving out the line because they wasn’t moving fast o would have left if i had more time but i know not to come to this location ordered my food at 3:20 got my order at 3:58
Atmosphere: 1
Food: 1
Service: 1
Alan Esteban
The window cashier is dead in the ear he could not hear me at all and he was literally in my car window almost mocking me bad spot to go to
Atmosphere: 1
Food: 3
Service: 2
Cole
My mother visited the Cool Springs Burger King recently and was accidentally overcharged for her usual order. Before she even said anything, another employee caught the mistake on his own, pointed it out, and immediately corrected it by refunding the entire bill.
What could have been a frustrating experience ended up showing real integrity. The staff went out of their way to make it right, and that kind of honesty and customer care reflects what “Have It Your Way” should look like. We truly appreciated how they handled it.
Atmosphere: 5
Food: 5
Service: 5
Someone N
Genuinely the single slowest fast food location I have ever seen by any company, I have been sitting in line for 15 minutes before reaching the menu to order
Roger Lavigne
There is always a wait and the place isn't clean half the time. Never enough help. Which makes the employees not so pleasant.
Atmosphere: 1
Service: 1
Tony Phomsopha
Do not go here. Waited over an hour for my. Mobile order.
Alan Krawczyk
My wife and I went to the Burger King in Cool Springs Franklin, for the first time since its renovation. The self service ordering is confusing and a disaster. A gentleman that was sitting there told me that three different people left in frustration since they couldn’t figure out how to order. A fourth person left while we were sitting there waiting for our food. My wife and I tried to order with much confusion, we had to flag down the gentleman that was managing the drive-through and verbally gave him our order. He did the best he could under the circumstances. The wait for our food was extremely long. The food was poor. Prior to the renovation, the Burger King was fair now it’s terrible. I will not go back except to use the drive through if at all. Burger King does not care about its customers. The changes that were made certainly prove that out.
A good piece of business advice that I received many years ago was “A confused customer says no.”
Atmosphere: 1
Food: 1
Service: 1
Tony Housholder
I’ve always had an issue with this place. Rude staff members. Lazy and slow. I ordered a brisket burger and I go to pick it up and they don’t have brisket. Both staff members were rude and weren’t willing to help. Told me to deal with it on the app. This location is a joke given it’s in a busy high end area.
Atmosphere: 1
Food: 3
Service: 1
David Schwarzmeier
The staff was nice. The restaurant was clean and a little warm considering it was hot out.
As far as BK’s go this is a good one. Product is typically hot and fresh and order is correct. If you ask for fresh onion rings or FF’s they will actually do it.
Atmosphere: 4
Food: 5
Service: 5
David Hale 865
Stopped by for a quick breakfast grabbed a couple sausage egg and cheese croissants also bacon egg and cheese croissant and some hash browns. It was good. If your in a hurry it's ok. This was my first time trying this location it was a good experience we went through the drive-thru the lady was really super nice friendly. For was good.
Here Just
3/15/2025. 9:00pm. Racist. My burger was smashed and drenched in mayonnaise and ketchup. I ordered a whopper jr. The smallest burger on the menu and it was burnt with the toppings tossed all over it. Even the buns were soaked, smashed, and thin. I guess that’s what I guess for ordered a burger and a drink while black 2 hours before they closed. & it was the manager (300 pound Caucasian male) so if the manager is comfortable acting like that, imagine the people he hired that have to make your food.
Atmosphere: 2
Food: 2
Service: 1
Jeff Conn
Not many customers when we went, still got 1 of the sandwiches wrong.
Atmosphere: 5
Food: 4
Service: 4
Kevin Smith
Nothing special to get five stars. Meets the bare minimum for a good fast food restaurant.
Placed an order on the mobile app and came to pick it up through the drive-thru late at night. When I received my food it was all fresh and everything was correct. I sat and waited for a minute in the drive-thru but that was fine because every thing that I received was 100% correct and fresh and hot. Highly recommend this place. It's great!
Atmosphere: 4
Food: 5
Service: 4
Drive through crew don’t move with a sense of urgency the way i sat in line for over 30mins you would think they would move and try and get the orders out but nothing i even asked for ketchup and Bbq i didn’t receive it in my bag please work on Being fast you had people leaving out the line because they wasn’t moving fast o would have left if i had more time but i know not to come to this location ordered my food at 3:20 got my order at 3:58
Atmosphere: 1
Food: 1
Service: 1
The window cashier is dead in the ear he could not hear me at all and he was literally in my car window almost mocking me bad spot to go to
Atmosphere: 1
Food: 3
Service: 2
My mother visited the Cool Springs Burger King recently and was accidentally overcharged for her usual order. Before she even said anything, another employee caught the mistake on his own, pointed it out, and immediately corrected it by refunding the entire bill.
What could have been a frustrating experience ended up showing real integrity. The staff went out of their way to make it right, and that kind of honesty and customer care reflects what “Have It Your Way” should look like. We truly appreciated how they handled it.
Atmosphere: 5
Food: 5
Service: 5
Genuinely the single slowest fast food location I have ever seen by any company, I have been sitting in line for 15 minutes before reaching the menu to order
There is always a wait and the place isn't clean half the time. Never enough help. Which makes the employees not so pleasant.
Atmosphere: 1
Service: 1
Do not go here. Waited over an hour for my. Mobile order.
My wife and I went to the Burger King in Cool Springs Franklin, for the first time since its renovation. The self service ordering is confusing and a disaster. A gentleman that was sitting there told me that three different people left in frustration since they couldn’t figure out how to order. A fourth person left while we were sitting there waiting for our food. My wife and I tried to order with much confusion, we had to flag down the gentleman that was managing the drive-through and verbally gave him our order. He did the best he could under the circumstances. The wait for our food was extremely long. The food was poor. Prior to the renovation, the Burger King was fair now it’s terrible. I will not go back except to use the drive through if at all. Burger King does not care about its customers. The changes that were made certainly prove that out.
A good piece of business advice that I received many years ago was “A confused customer says no.”
Atmosphere: 1
Food: 1
Service: 1
I’ve always had an issue with this place. Rude staff members. Lazy and slow. I ordered a brisket burger and I go to pick it up and they don’t have brisket. Both staff members were rude and weren’t willing to help. Told me to deal with it on the app. This location is a joke given it’s in a busy high end area.
Atmosphere: 1
Food: 3
Service: 1
The staff was nice. The restaurant was clean and a little warm considering it was hot out.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
As far as BK’s go this is a good one. Product is typically hot and fresh and order is correct. If you ask for fresh onion rings or FF’s they will actually do it.
Atmosphere: 4
Food: 5
Service: 5
Stopped by for a quick breakfast grabbed a couple sausage egg and cheese croissants also bacon egg and cheese croissant and some hash browns. It was good. If your in a hurry it's ok. This was my first time trying this location it was a good experience we went through the drive-thru the lady was really super nice friendly. For was good.
3/15/2025. 9:00pm. Racist. My burger was smashed and drenched in mayonnaise and ketchup. I ordered a whopper jr. The smallest burger on the menu and it was burnt with the toppings tossed all over it. Even the buns were soaked, smashed, and thin. I guess that’s what I guess for ordered a burger and a drink while black 2 hours before they closed. & it was the manager (300 pound Caucasian male) so if the manager is comfortable acting like that, imagine the people he hired that have to make your food.
Atmosphere: 2
Food: 2
Service: 1
Not many customers when we went, still got 1 of the sandwiches wrong.
Atmosphere: 5
Food: 4
Service: 4
Nothing special to get five stars. Meets the bare minimum for a good fast food restaurant.
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