The Franklin location, hwy 96, is OK to visit while traveling. I highly recommend avoiding peak times because this particular location is really, really slow ? during rush periods. I was disappointed with today's visit to learn they don't offer senior drinks at this location. I ordered a senior coffee ☕️ at the drive-thru window but learned at the pick-up window that it's not offered here. I should have been told upon ordering versus at the pick-up window holding up the line to void the coffee off my transaction. This is the reason I gave them a low score on service. Which ultimately averaged an overall score of 3 for this visit. I hope they improve should I visit Franklin, Tennessee, in the future.
Food: 4
Service: 2
Recommended dishes: Nuggets
Riley Kennedy
Great food. Nice and clean!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Tyler Smith
Franklin Chick-Fil-A: the only place where you can mobile order a chicken sandwich, fries, sweet tea, and warm cookies, and feel like royalty in the drive-through. The staff was friendlier than my grandma at Thanksgiving, and my order was ready faster than I could say 'my pleasure.' The sandwich was hot, the fries were crisp, the tea was perfectly sweet, and the cookies were like a warm hug. Five stars, because this Chick-Fil-A knows how to deliver both food and smiles with impeccable speed and style!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Clay Austin
Was stuck in drive through for over thirty minutes. Came for breakfast. Entered the drive thru line at about 10:15. By the time I got to the guy to order it was already past 10:30….. absolutely ridiculous. Only ordered 1 item. Was told they couldn’t do anything about and left with nothing after sitting and sweating my but off in the driving though for A HALF HOUR
Service: 1
Mr. Dad
chicken was good but the biscuit was hard.
Atmosphere: 4
Food: 2
Service: 5
Ethan Sherrer
I forgot my iced coffee in the drive-through. A worker named steve sprinted out to the red light I was caught at, and handed it to me. Five stars.
Atmosphere: 5
Food: 5
Service: 5
Stephanie Carlton
Love ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Natalie Lazarowicz
Highly recommended this place!! Fast service and friendly staff!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nuggets
jfiumara
Always very quick and efficient.
Atmosphere: 5
Food: 5
Service: 5
Katherine Ward
Hayden took great care of me this morning! He had everything I ordered prepared perfectly. Exceptional service and food. This is a quality Chick-fil-A that goes above and beyond— it’s obvious by how the food was prepared and the warmth of the staff. Also Hayden made the beeest Frosted Coffee I’ve had yet far in TN. Highly recommend this location.
Hands down the slowest Chick-Fil-A Iv ever been to in my life. Super inefficient and no urgency at all. Hate to say it but if this was the closest location and I really was craving the lords chicken I’d have to pass next time. Sorry.
Scott Hines
I go to all four Chick Fil A ‘s around Franklin but this store has the slowest drive through ever. Just hard to explain. Maybe they should get some help. It’s always this way since they opened. Not trying to be a jerk, but if I own the store, I’d want to know.
Atmosphere: 5
Food: 5
Service: 1
Johnrobert Neely
In and out in a flash. Polite and attentive as always. The most favorite places to eat of mine no matter which location we've been in.
The Franklin location, hwy 96, is OK to visit while traveling. I highly recommend avoiding peak times because this particular location is really, really slow ? during rush periods. I was disappointed with today's visit to learn they don't offer senior drinks at this location. I ordered a senior coffee ☕️ at the drive-thru window but learned at the pick-up window that it's not offered here. I should have been told upon ordering versus at the pick-up window holding up the line to void the coffee off my transaction. This is the reason I gave them a low score on service. Which ultimately averaged an overall score of 3 for this visit. I hope they improve should I visit Franklin, Tennessee, in the future.
Food: 4
Service: 2
Recommended dishes: Nuggets
Great food. Nice and clean!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Franklin Chick-Fil-A: the only place where you can mobile order a chicken sandwich, fries, sweet tea, and warm cookies, and feel like royalty in the drive-through. The staff was friendlier than my grandma at Thanksgiving, and my order was ready faster than I could say 'my pleasure.' The sandwich was hot, the fries were crisp, the tea was perfectly sweet, and the cookies were like a warm hug. Five stars, because this Chick-Fil-A knows how to deliver both food and smiles with impeccable speed and style!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Was stuck in drive through for over thirty minutes. Came for breakfast. Entered the drive thru line at about 10:15. By the time I got to the guy to order it was already past 10:30….. absolutely ridiculous. Only ordered 1 item. Was told they couldn’t do anything about and left with nothing after sitting and sweating my but off in the driving though for A HALF HOUR
Service: 1
chicken was good but the biscuit was hard.
Atmosphere: 4
Food: 2
Service: 5
I forgot my iced coffee in the drive-through. A worker named steve sprinted out to the red light I was caught at, and handed it to me. Five stars.
Atmosphere: 5
Food: 5
Service: 5
Love ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Highly recommended this place!! Fast service and friendly staff!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nuggets
Always very quick and efficient.
Atmosphere: 5
Food: 5
Service: 5
Hayden took great care of me this morning! He had everything I ordered prepared perfectly. Exceptional service and food. This is a quality Chick-fil-A that goes above and beyond— it’s obvious by how the food was prepared and the warmth of the staff. Also Hayden made the beeest Frosted Coffee I’ve had yet far in TN. Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken
Restaurantji Recommends
Hands down the slowest Chick-Fil-A Iv ever been to in my life. Super inefficient and no urgency at all. Hate to say it but if this was the closest location and I really was craving the lords chicken I’d have to pass next time. Sorry.
I go to all four Chick Fil A ‘s around Franklin but this store has the slowest drive through ever. Just hard to explain. Maybe they should get some help. It’s always this way since they opened. Not trying to be a jerk, but if I own the store, I’d want to know.
Atmosphere: 5
Food: 5
Service: 1
In and out in a flash. Polite and attentive as always. The most favorite places to eat of mine no matter which location we've been in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken
This is one my favorite CFA locations
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Sandwich, Nuggets, Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Deluxe Sandwich
Great atmosphere and friendly staff. Very convenient to Franklin shopping.
Atmosphere: 5
Food: 5
Service: 5
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