Chipotle Mexican Grill

Terrible food, small portions. I'll just call my credit card company like someone else suggested. Chipotle support is USELESS.

Atmosphere: 1

Food: 1

Service: 1

The absolute worst chipotle. Believe all the negative reviews they have. Go somewhere else.

Atmosphere: 1

Food: 1

Service: 1

Not sure what the problem is with the employees at this location but they all need an attitude check. It’s always this vibe. 3 employees were at the front when I walked in and when I got to the counter they all went to the back and ignored me. Then finally one employee came up took time to restock something and begrudgingly said what do you want.

Atmosphere: 1

Food: 4

Service: 1

Been here quite a bit, but the last couple times the cleanliness has gotten significantly worse. There was food all over the counter and a lot of the toppings had been mixed together. There was no line and workers were even standing around.

Atmosphere: 2

Food: 3

Service: 1

Stopped there for a quick pick up for dinner since I received a free entree when chipotle was giving back to medical professionals which I appreciate. The coupon was an e gift card and they seemed to struggle with it but figured it out or just trusted me and gave me the burrito. I tried the new chicken honey which was a little spicy but outstanding. I would recommend it again. Service was quick and good. Plenty of seating. I will be back!

Chipotle at Cool Springs (430 Cool Springs Blvd, Franklin, TN) is a popular fast-casual spot offering fresh, customizable burritos, bowls, tacos, and salads. Open daily from 10:45 AM to 11 PM, it’s well‑positioned in the bustling Cool Springs area, ideal for lunch outings, post-shopping meals, or a casual dinner .

Ambience & Convenience
Set in a modern strip-center, this location features an efficient in‑store line, online ordering, and delivery options. It’s praised for generous toppings—especially fajita veggies and peppers—which make it a favorite among vegans and health‑conscious diners . The welcoming interior and quick service suit both dine‑in and quick-pickup customers.

Food & Menu
Adhering to Chipotle’s “Food With Integrity” philosophy, the menu showcases responsibly sourced proteins, organic beans, and quality produce . Popular items include the classic burrito bowl, burritos, lifestyle bowls (like Keto, Whole30®, Vegan), quesadillas, tacos, and salads. According to Postmates, a typical burrito or bowl runs around $11.50, with hearty protein-rich options topping out at $16.20 .

Community & Customer Experience
What sets this Chipotle apart is local engagement. In early 2022, they participated in a fundraiser for Williamson County Animal Center, donating a portion of proceeds . Additionally, they regularly post community updates on their Facebook page, enhancing neighborhood connection .

Feedback & Reviews
Overall ratings are favorable—around 4.4 stars on Postmates and Yelp . Customers commend consistency and toppings, though some note occasional underfilled burritos and slower service during peak hours .

Conclusion
Chipotle Cool Springs is a reliable go‑to for a fast, fresh, and custom meal in Franklin’s Cool Springs. Its prime location, diverse menu, community involvement, and mostly positive reviews make it a solid choice for both quick lunches and casual dinners.

Atmosphere: 5

Food: 5

Service: 5

Like being overcharged come here. Had multiple things added to my order and the cashier just laughed when I noticed.

Service: 1

Found a piece of plastic in my bowl

Atmosphere: 3

Food: 1

Service: 3

Grandsons love this place!
Good food
Good service

Atmosphere: 5

Food: 5

Service: 5

Food was fresh and service was great, but the restaurant was a bit of a mess.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Tacos, Chips and Salsa, Fajita Veggies, Steak, Chicken Bowl, Chicken Burrito, Carne Asada, Chips, Burrito Bowl, Quesadilla

I’m not one to leave poor reviews often but I felt compelled to leave a candid review as to the state of this particular Chipotle as someone who has happily gone to this location for the better part of close to 4 years and has visited all but one chipotle location in the Nashville area.

At one point in time, I genuinely considered this to be the best Chipotle in the Nashville area barring the one on Thompson lane. Great service very engaging staff, absolutely phenomenal product and well organized. In fact, I originally gave this place my first ever 5 star review on Google.

However, over the past few months the changes have absolutely been abysmal. I don’t know if it’s the changes in leadership at this establishment or corporate leadership, but it has gone downhill to the point I have no intention to ever return to this location despite living 5 minutes from it.

This has been my past four experiences:

-This location has always been high volume. The last two times I went, they were out of all chicken, steak, guacamole, and queso by 6:15pm on a Tuesday.

How in god’s green earth do you run out of queso 4 hours before you close especially when you charge what you for a half scoop of it here? And this is a common occurrence. Sometimes they’ll post it on the door, sometimes you find it out halfway into making your bowl. I learned about capacity planning in a business 101 class in college 15 years ago and “knowing thy business” is a pretty basic concept.

-either a positive or a negative, your meat will never ever be undercooked here. It will be VERY well done. Your chicken will be hard and crunch. Your steak will be black. I cannot speak to the pork but lord have mercy the last two times I’ve went (both earlier and the day and evening) I genuinely threw it away.

-the current staff is really standoff-ish. Asking for extra white rice makes you a war criminal. I’m what I’d like to consider a very respectful and kind person and I’ve worked in sales for a long time and strive to make everyone’s day better because I 1000% know what it’s like to be on the other side with someone awful .

But, my experience here for the last 3 months and giving them like 10 chances has lead me to believe I am not welcome here. And I concur and will obliged.

If you’re looking for a nice burrito or bowl, go elsewhere. Because it is no longer here as it once was. Do better, Chipotle leadership.

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Guacamole Large, Steak, Chips

I don’t recommend this place today this Venezuelan girl was just so rude I just wonder who teaches manners at this place and who is in charge I was just asking for a burrito and she was all rude,if I’m paying I expect good treatment.

Atmosphere: 1

Food: 3

Service: 1

My lunch was so good. It was very large, so I got two meals out of it.

Probs the worst chipotle ive ever been to

Atmosphere: 2

Food: 3

Service: 1

This is by far the worst service I have ever had, to start things off the dude put barley any food in my bowl and completely ignored me when I asked for more, second one of the workers tried to charge me for someone else’s burrito but I noticed it and third I asked for a bag of chips and got completely ignored 3 different times and then finally she didn’t say anything and just put the chips in there, also they put queso on my bowl after I told them no AND still charged me for it, and It took me over 5 minutes to go down the line because they were doing other stuff, also I saw them helping other customers and being dicks to them too and messing up there wrapping jobs on there burritos, all the workers were just lazy and rude to everyone. Hope this gets fixed

Atmosphere: 1

Food: 1

Service: 1

Don't order steak today. It's all gristle. Not edible. Throwing it out the window, a piece at a time.