Chipotle Mexican Grill

5041 Carothers Pkwy, Franklin

Recent Reviews

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Julie Porter

Did not include 3 burrito bowls in my delivery order. The location is also skimpy on orders. This is the worst Chipotle location!

Atmosphere: 1

Food: 1

Service: 1

Joseph Aikens

Portions are terrible. Employees barely want to give you any meat. Drive through is even worse. Don’t bother complaining on the app either. They just give feedback to the restaurant, and nothing changes.

Atmosphere: 1

Food: 1

Service: 1

Mohit Verma

Worst experience ever .The staff members are not friendly

Scott Davis

Good place for a quick meal!

Atmosphere: 4

Food: 5

Service: 5

Tim Steinlein

It’s the worst Chipotle location is all the world. They consistently miss things, and sometimes the salsas are frozen.

Atmosphere: 3

Food: 3

Service: 2

Adam Bergh

Smallest portion size I have ever received at a chipotle and incorrect orders.

Food: 1

Robin Flahaven

Ordered on the app. Food was ready when I arrived, which was on-time. They were very busy. I used the Chipotlane and order was perfect!

Food: 5

Service: 5

Hayley Mays

this chipotle is weirdly more expensive than the one on cool springs??? I was so thrown off I had to make sure they didn’t charge me for double meat.

Drew Smyser

This drive-thru pick-up is giving the DMV a run for its money. Additionally, there’s no online order shelf to pick-up your order inside like there is at every other Chipotle.

Atmosphere: 4

Food: 3

Service: 2

Richard Lamberth

Messed up my order and they couldn’t even make it right for me. I see why they have a bad rating…

Atmosphere: 1

Food: 1

Service: 1

Samantha M

The food is ok. Some employees are rude and there's one in particular that is incredibly rude. We used to eat there often since it's convenient.

Robert Rice

Some nights the food is great. Tonight I had to throw it out after attempting to eat half of it. I bit a sizable bone hiding in the meat. Seemed like a poorly taken apart rotisserie chicken. Fatty pieces mostly. Ordered online and picked up at the window, fast service.

Atmosphere: 5

Food: 1

Service: 5

Mary Williams

Chips full of salt, meat Barbacoa dried in container, chicken is crumbs, salsa Pico de not fresh, old tomatoes/cilantro.

Atmosphere: 1

Food: 1

Service: 2

Darien D.

Very big and clean location! They have a lot of seating for customers. The older lady working the first half of the line clearly hated her job. Seemed like an inconvenience to put my burrito together but I guess working in a fast food joint will have some people feeling that way. The younger man that put on the burrito toppings was much more pleasant though!

The food was good! Tasted fresh. I got my usual burrito with brown rice, barbacoa, mild salsa, extra sour cream, cheese and corn. It was delicious! Their chips were also salted perfectly. Would definitely be back. Hopefully their crew is in a better mood though, it’s a little off putting to deal with someone who’s rude when they’re working a customer service job.

Atmosphere: 5

Food: 5

Service: 4

Christi Osborn

Employees don't want to be there. It feels like you are bothering them when you come in. Portions are very skimpy compared to others across the US.

Atmosphere: 4

Food: 3

Service: 1

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