**The first few times I've been to this location were great. I went inside, everyone was nice. My order was spot on.** Don't think about it, just go inside. The drive thru is not easier (but the staff is still very friendly!) Apparently, the drive thru is a black hole where everything gets lost or wrong. I always use mobile ordering, always get the same order. Once, there were ZERO flavor swirls and only very little milk in my macchiato (I double checked, they were on my tag). Thought it was a fluke, but still undrinkable til I stopped at a gas station to use their creamer. Drive thru the second time, waited almost 10 minutes, stuck between two vehicles. Macchiato was almost completely white, with only the two espresso shots on top. And a huge amount of ice and milk. No clue where the rest of it went. Will go inside first instead of waiting in drive thru only to have to park and go inside anyway to get my drink fixed.
Atmosphere: 4
Food: 1
Service: 5
Jessica Scott
Bad costumer service
Atmosphere: 1
Food: 1
Service: 1
David Donelson
I’ve been coming to the Dunkin location ever since it opened because it’s incredibly close to my house. I’m here almost every day, even though, to be honest, this location has had a rough road with management turnover and inconsistent staffing over it’s opening year. I’ve continued to support it largely out of convenience and loyalty.
Customer experience matters, though, and today was disappointing. I ordered a coffee and asked for a glass of tap water and was told I would be charged for the water. That’s never happened to me before at this location, especially as a regular, and it honestly caught me off guard.
If operating costs or supplies are that tight, it would make more sense to adjust menu prices rather than nickel-and-dime customers for something as basic as tap water. Small moments like this add up, and I hope management takes a closer look at consistency and guest experience, because this location has the potential to be much better.
Atmosphere: 2
Food: 3
Service: 1
Tammy Getman
Slowest service ever. Went in once and 2 employees just talking while holding my food before giving it to me
Atmosphere: 1
Service: 1
Carrie McBrayer
Horribly structured service. We went inside to skip the huge line of cars outside… we were first in line. Three employees were running around, but no one helped us… finally one said “the kiosk works, you can use that”… so we started to place our order for two premade doughnuts in the kiosk. About 15 seconds later that same employee came over and helped the guy behind us while we were still at the kiosk! That guy was in and out before us! We waited and waited and finally that same employee came over and asked what we were waiting on… it was RIDICULOUS. By the time we left the entire line of 8+ cars was cleared out, literally no one at the drive through. This is bad business and I don’t necessarily blame the employees, but more so the management because those employees were working hard, nonstop… they just didn’t have orders prioritized as they should have been. Very frustrating when you’re trying to make a quick stop for doughnuts for your child as a special treat before school starts.
Atmosphere: 1
Food: 5
Service: 1
john cuzzone
Great staff, needed good coffee for early hospital visit on Thanksgiving morning. The coffee was terrible, like weak dishwater. Dunkin has always been reliable and consistent, so it was a horrible disappointment. Probably a malfunctioning machine. 😡
Atmosphere: 5
Food: 1
Service: 5
Sampa
We got a half dozen in the morning and they all tasted old. Not coming back.
Atmosphere: 3
Food: 1
Service: 3
Randall Kent
My daughter wanted to give a thousand star review.
Atmosphere: 4
Food: 5
Service: 5
Willow Wisp
Great service, even close to the time they were closing.
Atmosphere: 5
Food: 5
Service: 5
Jhonny Moron
I was planning to buy two coffees, but after all the pointless questions I only ended up with one. Honestly, this has been the worst location I’ve visited. The guy at the register completely ignored me just because I didn’t respond immediately. Terrible service, no respect for customers, and absolutely unacceptable. (Visited on August 21, 2025, at 10:35 AM).
They can not keep large straws in stock to save their lives.....good luck drinking your large coffee with a fricking stir straw
Atmosphere: 3
Food: 3
Service: 3
NaQuaja Gaines
I was looking for a donut shop that would give me a good price for plenty of donuts. 🍩 I got 2 dozen for $31! The staff was nice and helpful!
Atmosphere: 5
Food: 5
Service: 5
Jared Robbins
Great donuts and service.
Alyssa Hamilton
Cockroach found in the men’s bathroom, overall cleanliness not very good, trash cans over flowing. Manager acted like finding a cockroach in the bathroom was completely normal and said they have exterminators come out every so often when they start showing up. Disgusting you don’t wait for them to show up before calling an exterminator, it’s called prevention. If they are in the bathroom they are probably in the kitchen as well.
Bret
Poor selection at any time of the day and hardly ever fresh.
**The first few times I've been to this location were great. I went inside, everyone was nice. My order was spot on.**
Don't think about it, just go inside. The drive thru is not easier (but the staff is still very friendly!) Apparently, the drive thru is a black hole where everything gets lost or wrong. I always use mobile ordering, always get the same order. Once, there were ZERO flavor swirls and only very little milk in my macchiato (I double checked, they were on my tag). Thought it was a fluke, but still undrinkable til I stopped at a gas station to use their creamer. Drive thru the second time, waited almost 10 minutes, stuck between two vehicles. Macchiato was almost completely white, with only the two espresso shots on top. And a huge amount of ice and milk. No clue where the rest of it went. Will go inside first instead of waiting in drive thru only to have to park and go inside anyway to get my drink fixed.
Atmosphere: 4
Food: 1
Service: 5
Bad costumer service
Atmosphere: 1
Food: 1
Service: 1
I’ve been coming to the Dunkin location ever since it opened because it’s incredibly close to my house. I’m here almost every day, even though, to be honest, this location has had a rough road with management turnover and inconsistent staffing over it’s opening year. I’ve continued to support it largely out of convenience and loyalty.
Customer experience matters, though, and today was disappointing. I ordered a coffee and asked for a glass of tap water and was told I would be charged for the water. That’s never happened to me before at this location, especially as a regular, and it honestly caught me off guard.
If operating costs or supplies are that tight, it would make more sense to adjust menu prices rather than nickel-and-dime customers for something as basic as tap water. Small moments like this add up, and I hope management takes a closer look at consistency and guest experience, because this location has the potential to be much better.
Atmosphere: 2
Food: 3
Service: 1
Slowest service ever. Went in once and 2 employees just talking while holding my food before giving it to me
Atmosphere: 1
Service: 1
Horribly structured service. We went inside to skip the huge line of cars outside… we were first in line. Three employees were running around, but no one helped us… finally one said “the kiosk works, you can use that”… so we started to place our order for two premade doughnuts in the kiosk. About 15 seconds later that same employee came over and helped the guy behind us while we were still at the kiosk! That guy was in and out before us! We waited and waited and finally that same employee came over and asked what we were waiting on… it was RIDICULOUS. By the time we left the entire line of 8+ cars was cleared out, literally no one at the drive through. This is bad business and I don’t necessarily blame the employees, but more so the management because those employees were working hard, nonstop… they just didn’t have orders prioritized as they should have been. Very frustrating when you’re trying to make a quick stop for doughnuts for your child as a special treat before school starts.
Atmosphere: 1
Food: 5
Service: 1
Great staff, needed good coffee for early hospital visit on Thanksgiving morning. The coffee was terrible, like weak dishwater. Dunkin has always been reliable and consistent, so it was a horrible disappointment. Probably a malfunctioning machine. 😡
Atmosphere: 5
Food: 1
Service: 5
We got a half dozen in the morning and they all tasted old. Not coming back.
Atmosphere: 3
Food: 1
Service: 3
My daughter wanted to give a thousand star review.
Atmosphere: 4
Food: 5
Service: 5
Great service, even close to the time they were closing.
Atmosphere: 5
Food: 5
Service: 5
I was planning to buy two coffees, but after all the pointless questions I only ended up with one. Honestly, this has been the worst location I’ve visited. The guy at the register completely ignored me just because I didn’t respond immediately. Terrible service, no respect for customers, and absolutely unacceptable. (Visited on August 21, 2025, at 10:35 AM).
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
They can not keep large straws in stock to save their lives.....good luck drinking your large coffee with a fricking stir straw
Atmosphere: 3
Food: 3
Service: 3
I was looking for a donut shop that would give me a good price for plenty of donuts. 🍩 I got 2 dozen for $31! The staff was nice and helpful!
Atmosphere: 5
Food: 5
Service: 5
Great donuts and service.
Cockroach found in the men’s bathroom, overall cleanliness not very good, trash cans over flowing. Manager acted like finding a cockroach in the bathroom was completely normal and said they have exterminators come out every so often when they start showing up. Disgusting you don’t wait for them to show up before calling an exterminator, it’s called prevention. If they are in the bathroom they are probably in the kitchen as well.
Poor selection at any time of the day and hardly ever fresh.
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