Dunkin'
5043 Carothers Pkwy #100, Franklin
(615) 307-7852
Recent Reviews
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Great service, even close to the time they were closing.
Atmosphere: 5
Food: 5
Service: 5
I was planning to buy two coffees, but after all the pointless questions I only ended up with one. Honestly, this has been the worst location I’ve visited. The guy at the register completely ignored me just because I didn’t respond immediately. Terrible service, no respect for customers, and absolutely unacceptable. (Visited on August 21, 2025, at 10:35 AM).
Atmosphere: 1
Food: 3
Service: 1
They can not keep large straws in stock to save their lives.....good luck drinking your large coffee with a fricking stir straw
Atmosphere: 3
Food: 3
Service: 3
I was looking for a donut shop that would give me a good price for plenty of donuts. 🍩 I got 2 dozen for $31! The staff was nice and helpful!
Atmosphere: 5
Food: 5
Service: 5
Great donuts and service.
Cockroach found in the men’s bathroom, overall cleanliness not very good, trash cans over flowing. Manager acted like finding a cockroach in the bathroom was completely normal and said they have exterminators come out every so often when they start showing up. Disgusting you don’t wait for them to show up before calling an exterminator, it’s called prevention. If they are in the bathroom they are probably in the kitchen as well.
Poor selection at any time of the day and hardly ever fresh.
I know a guy here, he has this place running right.
Good as always. You can always count on Dunkin for a good iced coffee.
Super slow and they are always out of stuff
Would go to Starbucks
Restaurantji Recommends
There is clearly a new team running this location! They are fast and friendly and super helpful. Thank you, Nay!
Best customer service I’ve received
they never answer the phone. they gave me a cup with cut in it and it spilled all over my car!! 😒
The staff is working at a slow pace, nearly to a point of inactivity. This is merely a reflection of the manager's leadership style and how he oversees store operations.
This is probably the worst Dunkin I've ever been to. They never put espresso in my drinks which is maddening. Fortunately they remake my coffee when I ask them to, but I should never have to ask them to, hence the reason for leaving a 1-star review. So annoying
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