Dunkin'

1441 New Hwy 96 W #1, Franklin
(615) 358-9610

Recent Reviews

Sort by
Travel777

We love Dunkin but the hot coco is awful 😞 it’s wayyyy to sweet and I bury my tongue after letting it cool for 10 mins but there other drinks are good. I paid extra for whipped cream they put about a tablespoon of whipped cream lol.

Atmosphere: 5

Food: 3

Service: 4

Clifford Wilson

Two days in a row, morning, 7:30 am, guy gave me black coffee when I ordered with cream and sugar.,.. unsatisfactory

Service: 1

David Jackson

Don’t bother. Service is not existent.

Service: 1

Keith Martin

Excellent donuts. Love their breakfast menu as well

Atmosphere: 5

Food: 5

Service: 5

Lauren Staggs

The bacon avocado toast is absolutely delicious 😋

Atmosphere: 5

Food: 5

Service: 5

Brenda Mapes

The young man working the register could only comprehend one item at a time, we had to repeat ourselves 4 times for a large coffee, egg bites and avocado toast. The avocado toast on the menu states that it’s avocado toast with bacon got the avocado toast asked where is the bacon she stated we only put bacon on it if you ask for it and then she argued with us. It clearly says on the menu avocado toast with bacon. And the manager stood and watched everybody was like zombies working there.. terrible terrible service and this was at 11 o’clock in the morning.

Atmosphere: 4

Food: 4

Service: 1

GM G

There is a lady working here who is very rude to the customers.

Atmosphere: 1

Food: 1

Service: 1

Mike Alfonsetti

Great service and always quick

Atmosphere: 5

Food: 5

Service: 5

Tennessee Loon

Pretty good dunkin tbh.

SUB 4 SUB 2016

Best coffee

Atmosphere: 5

Food: 5

Service: 5

Josh McConnell

Great location! Always friendly and quick.

Atmosphere: 5

Food: 5

Service: 5

Sally Mikrut

Absolutely awful experience. Ordered online and waited 25 min in line only for them not to have my order ready. Never going back.

Service: 1

Ashley Plourde

Very rude staff, slow. We’ve had multiple interactions where they refused to make food we ordered saying things like “the oven isn’t on” and trying to choose our donuts for us instead of letting us order. Just very odd and rude service!

Service: 1

Joshua Adams

Always terrible service took 40 minutes and they kept bringing me the wrong drink and finally i just took the random drink they handed me and then they gave me some random grey sandwhich when i ordered avacado toast. Always too high to function

Atmosphere: 1

Food: 1

Service: 1

Jen McGarrah

Slow, no hustle and customers left without ordering on a rainy Friday morning. Once the staff increased in size, orders were taken more quickly, donuts in hand instantly but drinks took too long. Walked in at 6:52 am and didn’t leave until 7:16…crazy. This location is known to be lacking I’m speed and customer service but I wanted to try it again. That was my mistake. There were three customers in front of me and two waiting for orders. Eventually one of the three just left without bothering to order.Tried to do something special before school for my kiddo, but won’t be back unless there are big changes.

Atmosphere: 1

Food: 4

Service: 1

Loading...