Dunkin'
9100A Carothers Pkwy Ste 101, Franklin
(615) 358-9445
Recent Reviews
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One cashier was really rude who was running the cashier the other guy was really helpful
Atmosphere: 1
Food: 4
Service: 1
Cockroach found in the men’s bathroom, overall cleanliness not very good, trash cans over flowing. Manager acted like finding a cockroach in the bathroom was completely normal and said they have exterminators come out every so often when they start showing up. Disgusting you don’t wait for them to show up before calling an exterminator, it’s called prevention. If they are in the bathroom they are probably in the kitchen as well.
Atmosphere: 1
Food: 1
Service: 1
Dead cock roaches in the bathroom. Manager doesn’t seem to care, says they have pest control and there’s nothing he can do. Disgusting.
Atmosphere: 1
Food: 3
Service: 2
Try the sourdough breakfast sandwich!!
Atmosphere: 5
Food: 5
Service: 4
Cashier got my order wrong. Was rude and seemed put out that she had to correct it. No eye contact and dropped the bag on the counter. No apology, have a nice day. Not a great experience to start the day.
Atmosphere: 1
Food: 2
Service: 1
Took forever to be waited on and then longer to get my drinks and one of them wasn't even right. The guy forgot about my drinks while the other stood there taking others after me and helping them.
Atmosphere: 5
Food: 5
Service: 2
Love their donuts and coffee
Atmosphere: 1
Food: 1
Service: 1
Great service today from Robert! He was so helpful and patient taking our order. We always appreciate excellent customer service. Thank you!
Atmosphere: 4
Food: 4
Service: 5
By far the worst Dunkin I’ve ever been to with the most unorganized and unfriendly crew I’ve ever seen. Waited 40 minutes for a frozen drink, one person starts fulfilling an order and walks away to start another. Received wrong drink and just kept it instead of waiting. Zero team work, never heard them communicate with each other etc.
It’s as if it’s everyone’s very first day working here. No apologies for the wait etc, instead got attitude as if we were the problem.
Service: 2
Terrible service. Not busy and I had to wait 15 minutes for vanilla latte which tasted artificial. My old fashioned donut was different from any other one I had at other places. I icing and just a bland cake. Won’t be back
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Hands down the best Dunkin I’ve been to in the area. The staff was friendly and helpful and the donuts tasted fresh.
Took 45min for 3 coffees and a sandwich. Hot coffee was ice cold , got a new one was not even filled to the top. Other coffee ordered with vanilla got with caramel. The worker didn’t understand anything and acted really dumb. Never that I will come to this Dunkin again. I will go to Starbucks that’s right across the street
Atmosphere: 1
Food: 1
Service: 1
Terrible service and dirty
Atmosphere: 1
Food: 2
Service: 1
Waited about 5 to 7 minutes for a egg and cheese wrap, only one in line. When received it was ice cold, egg cut in half and cheese not melted.
I went in there last week and was happily greeted by a very kind young man and happily introduced himself as Josh and helped me pick out the perfect donut and drink. excellent service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blueberry Doughnut
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