Great American Cookies

Very disappointed I’ve ordered a few cakes from them. The first one was very pretty. It was a Friendsgiving cake the second not as good looking but not ugly like this third one I got today. It looks like they don’t know how to write in cursive. It was very sloppy. Also, I come here often for cookies and the employees are very rude and do not look like they want to be there. I wanted to take a picture with the cake and that will not be happening.

I'm writing to express my disappointment with the recent service. While I'm generally a fan of your cookies, my recent experience was significantly impacted by the unprofessional behavior of one of your employees.
During my visit on February 24th, I witnessed an employee just relaxing on the counter. Not only did this appear unsanitary, but it also gave a lack of concern for your customers. While I was trying to decide on my purchase, this employee remained seated, seemingly disengaged and not offering any assistance.
I understand that employees need breaks, but sitting on the counter, especially during peak customer hours, is unacceptable. It creates an unprofessional atmosphere and detracts from the overall experience. It also made me question the hygiene standards of the establishment. I hope this feedback will be taken seriously and that appropriate measures will be taken to address this issue. I believe that all customers deserve to be served by staff who are attentive, engaged, and maintain a professional demeanor. I would be more likely to return to your establishment if I knew that this type of behavior was not tolerated.

fine customer service not rude or anything just terrible cookies almost $8 for two terrible cookies that probably cost less then 50 cents to make. Would probably be way better and cheaper to make them home made

Atmosphere: 2

Food: 1

Service: 3

Ordered a cookie cake on the phone, gave design details. Went to pickup and it was blank. They said we can wait while they put on design we wanted. We got the cookie cake and they fell way short of the $60 we paid. Will never go back.

Atmosphere: 2

Food: 2

Service: 1

Sam & Samantha are just the kindest and most helpful people. They make some of the most incredible cookie cakes - I've had two of them now. The designs/artwork are spot on, and it's delicious to boot! Will be back. Highly recommend. ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake

My daughter and husband love Great American Cookies, so you can imagine their smiles when they spotted one inside Cool Springs Mall.This location was well stocked with a variety of cookies and cookie cakes. Friendly and fast service!

Atmosphere: 5

Food: 5

Service: 5

Terrible energy coming off of the manager Julia. Cookies was awful, she has a really bad

Atmosphere: 1

Food: 1

Service: 1

Terrible energy coming off of the manager Julia. Cookies was awful, she has a really bad attitude

Went to the store with a birthday coupon for $5 off a cookie. I chose the doozy and paid the extra $1 and tax for the pricier cookie. The worker put it in a small wax paper bag and I went on walking through the mall. I did not have the bag pinched closed too tightly, I was holding it for the top opening. The bag seal came apart/open at the bottom (not from the top open part) and the cookie slipped out of the bottom onto the ground. I went back to ask for it to be replaced since it was the bag that ripped and not my doing. The worker charged me for a new cookie at full price then she proceeded to put it in a bigger paper bag and say to my face “oh this is the bag I usually put this type of cookie in” … knowing she made the mistake and still charged me for the replacement. Disappointed in the customer service and the worker. I sent a complaint the day this occurred to the website and never received a response. Bye Great American Cookie, don’t plan to come back.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Specialty Cookie

Your cell phone is probably the most disgusting thing you own. After all, most people take their cell phones into the bathroom with them and sadly many people don’t wash their hands. Take a sample from most peoples cell phone and you’ll find urine, feces, and all kinds of other stuff on it.So, you can imagine my horror when the staff who all had the personalityof a rock, was sitting there playing on their cell phones while actively working ungloved with dough and frosting. ?How health departments allow these kinds of dangerous practices to go unnoticed without shutting down places like this is incredible. This is how things like listeria spreads people… Oh how we as a society have let standards erode…

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Cookies

Deliciously soft and wonderfully sugary. Fantastic employees and amazing manager!

The cookie cake was delicious. But the cake wasn’t ready when I got there and I had to wait an hour before getting to my destination. It would’ve been nice if they have contacted me because I was traveling.

So good!!!

I ordered a cake for my son’s 10th birthday, and *Shell* did an amazing job of decorating it! Thank you Shell!!!!

Stay away from Great American Cookie Co.Couldn’t be unhappier with a store … My wife ordered Great American Cookie CO’s $50+ birthday cookie for our daughters 17th birthday.. There was a misspelling (our fault not GACC’s )…She asked politely if they could fix the one character on the cake and she would wait as long as necessary… The person behind the counter said they don’t fix cookies…. It’s ok because we will never buy anything from GACC again and can’t wait to tell anyone who asks not to buy one either !!!!Great decision by GACC for two cents worth of icing.UpdateReceived a very nice text from GACCThank you for doing thatRaising review to 4 stars for great customer feedback attention !!!!