I love staying here and getting a drink from Melanie. ALWAYS fantastic service!
Atmosphere: 5
Food: 4
Service: 5
Ray Trevino
I had the absolute pleasure of being served by Melanie Meyerhoff during my stay at the Hilton Cool Springs, and I can honestly say she is one of the best bartenders I’ve ever encountered. From the moment I sat down, Melanie was warm, welcoming, and incredibly attentive. Her ability to anticipate what you need before you even ask is nothing short of impressive.
Melanie has that rare combination of professionalism and personality that instantly makes you feel at home. Whether she’s mixing up a custom cocktail or simply checking in to make sure you’re taken care of, she brings an energy and friendliness that truly elevates the entire bar experience.
If you find yourself at Hilton Franklin Cool Springs, do yourself a favor and grab a seat at the bar—Melanie will make your evening exceptional. She’s a true asset to the Hilton team, and I’ll be coming back just to enjoy her incredible service again. Cheers, Melanie!
Atmosphere: 5
Food: 5
Service: 5
Deron Oberkorn
The bar at the hotel had one of the best mixologists I’ve experienced Charley Rotier is a super energetic and magnetic personality. She draws people and treats them like family. I’ll be back. Thank you
Atmosphere: 5
Service: 5
Steve Ciemcioch
Melanie was great!
Atmosphere: 5
Food: 5
Service: 5
Danielle Taylor
Wow, I was staying at the hotel, and stopped in for dinner. I was the only one in the entire restaurant and by myself, so I asked the server if I could just order my food to go. I did the green curry and a cheesecake, which came to $41.71 and I tipped her $8 even though all she did was punch in the order and hand it to me. I paid right away and before receiving my food. When the server brought me my food, I asked if I could get a water to go. And she asked me if I wanted to charge it to the same card. I told her I didn't need like a bottled water, like tap water is fine, I didn't have cups in the room, and she said no that she would just put it in a glass but that there would still be a charge.... That is just wild to me. I declined the water and politely let her know I didn't want to pay for water, and just left. Like I paid $50 for very little food, and they are going to charge for water...? I regret tipping her that much and will also not be returning to order any more food, even though I'll be staying here for 5 days.
Atmosphere: 3
Food: 3
Service: 1
Samuel McGregor
Power tripping energy from the Saturday night bartender. My partner and I sat down to eat our food. Gotcha, we can't eat outside food in the not so segragated restaurant seating area...thats ok, but we didn't know it was reserved for your ghost customers. After many years in the service industry I can promise you thats not how to treat people. Hotel and restaurant guests, doesnt matter. You should've represented professionalism and handled it politely instead of literally yelling across the room for us to move out of the empty loby/eating area. Your actions put us on alert and made us feel unwelcome. You need to think, and make the effort to come up and explain things nicely instead of yelling across thr room at us to move. It's inconsiderate, lazy and completely unnecessary. The fake contradicting apology to try covering up how rude you were was the icing on the cake.
Atmosphere: 1
Service: 1
Lisa Mayberry
Although the menu says they can accommodate any food allergy, it wasn't very much to say the least. The wagyu burger sounded good but it was overcooked and tough to chew. I was starving so I ate it. I had a side salad with it that consisted of lettuce, cucumber, and carrots with a few tomatoes. No one else was in the restaurant. It is a typical hotel restaurant that I thought I would try. Now I know better.
James Bender
Ordered steak and corn dip appetizer. Steak was over cooked. Steak had no flavor, smothered in mushrooms. Corn dip was good, chips weren't great. Service was pretty lacking despite only being 3 people in restaurant.
Gerald Barksdale
Nice place! Great food, great service! Hit or miss on crowd depending on how full the hotel is.
Carly Folsom
I had a great experience and would definitely come back! The whole experience from beginning to end was great. The chef (Jeff) was so kind. The servers were so patient and friendly. 10/10!
The restaurant’s chef Jeff Gordon did an amazing job with our bacon jam gouda burger & well seasoned fries. 10/10 meal for a date night.
Gustin Cleary
One of the better hotel restaurants I’ve eaten in
Jeffa Patridge
An unreal experience in terrible service. Saturday night 7 pm at a packed hotel. First clue should have been NO ONE in the restaurant. Then we sat and they only brought out half the food. Then waited another 20 minutes at least for wings and a burger and fries. No sense of urgency. No caring. Absolutely horrific experience.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Mcmillan
Got the vegetable pizza and man was it delicious! I’m not sure what other pizza places are in cool springs but this place makes great pizza.
I love staying here and getting a drink from Melanie. ALWAYS fantastic service!
Atmosphere: 5
Food: 4
Service: 5
I had the absolute pleasure of being served by Melanie Meyerhoff during my stay at the Hilton Cool Springs, and I can honestly say she is one of the best bartenders I’ve ever encountered. From the moment I sat down, Melanie was warm, welcoming, and incredibly attentive. Her ability to anticipate what you need before you even ask is nothing short of impressive.
Melanie has that rare combination of professionalism and personality that instantly makes you feel at home. Whether she’s mixing up a custom cocktail or simply checking in to make sure you’re taken care of, she brings an energy and friendliness that truly elevates the entire bar experience.
If you find yourself at Hilton Franklin Cool Springs, do yourself a favor and grab a seat at the bar—Melanie will make your evening exceptional. She’s a true asset to the Hilton team, and I’ll be coming back just to enjoy her incredible service again. Cheers, Melanie!
Atmosphere: 5
Food: 5
Service: 5
The bar at the hotel had one of the best mixologists I’ve experienced Charley Rotier is a super energetic and magnetic personality. She draws people and treats them like family. I’ll be back. Thank you
Atmosphere: 5
Service: 5
Melanie was great!
Atmosphere: 5
Food: 5
Service: 5
Wow, I was staying at the hotel, and stopped in for dinner. I was the only one in the entire restaurant and by myself, so I asked the server if I could just order my food to go. I did the green curry and a cheesecake, which came to $41.71 and I tipped her $8 even though all she did was punch in the order and hand it to me. I paid right away and before receiving my food. When the server brought me my food, I asked if I could get a water to go. And she asked me if I wanted to charge it to the same card. I told her I didn't need like a bottled water, like tap water is fine, I didn't have cups in the room, and she said no that she would just put it in a glass but that there would still be a charge.... That is just wild to me. I declined the water and politely let her know I didn't want to pay for water, and just left. Like I paid $50 for very little food, and they are going to charge for water...? I regret tipping her that much and will also not be returning to order any more food, even though I'll be staying here for 5 days.
Atmosphere: 3
Food: 3
Service: 1
Power tripping energy from the Saturday night bartender. My partner and I sat down to eat our food. Gotcha, we can't eat outside food in the not so segragated restaurant seating area...thats ok, but we didn't know it was reserved for your ghost customers. After many years in the service industry I can promise you thats not how to treat people. Hotel and restaurant guests, doesnt matter. You should've represented professionalism and handled it politely instead of literally yelling across the room for us to move out of the empty loby/eating area. Your actions put us on alert and made us feel unwelcome. You need to think, and make the effort to come up and explain things nicely instead of yelling across thr room at us to move. It's inconsiderate, lazy and completely unnecessary. The fake contradicting apology to try covering up how rude you were was the icing on the cake.
Atmosphere: 1
Service: 1
Although the menu says they can accommodate any food allergy, it wasn't very much to say the least. The wagyu burger sounded good but it was overcooked and tough to chew. I was starving so I ate it. I had a side salad with it that consisted of lettuce, cucumber, and carrots with a few tomatoes. No one else was in the restaurant. It is a typical hotel restaurant that I thought I would try. Now I know better.
Ordered steak and corn dip appetizer. Steak was over cooked. Steak had no flavor, smothered in mushrooms. Corn dip was good, chips weren't great. Service was pretty lacking despite only being 3 people in restaurant.
Nice place! Great food, great service! Hit or miss on crowd depending on how full the hotel is.
I had a great experience and would definitely come back! The whole experience from beginning to end was great. The chef (Jeff) was so kind. The servers were so patient and friendly. 10/10!
Restaurantji Recommends
The restaurant’s chef Jeff Gordon did an amazing job with our bacon jam gouda burger & well seasoned fries. 10/10 meal for a date night.
One of the better hotel restaurants I’ve eaten in
An unreal experience in terrible service. Saturday night 7 pm at a packed hotel. First clue should have been NO ONE in the restaurant. Then we sat and they only brought out half the food. Then waited another 20 minutes at least for wings and a burger and fries. No sense of urgency. No caring. Absolutely horrific experience.
Atmosphere: 1
Food: 1
Service: 1
Got the vegetable pizza and man was it delicious! I’m not sure what other pizza places are in cool springs but this place makes great pizza.
Vegetarian options: Pizza
Atmosphere: 5
Food: 5
Service: 5
Very average dinner. Would not return.
Atmosphere: 4
Food: 2
Service: 3
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