Honest Coffee Roasters The Factory at Franklin

Ate dinner across the street & noticed this coffee place. Was excited to try it before hitting the road home. Super disappointed with the encounter I just had & hoping this can be used for coaching the employee. Was looking at the menu to figure out what I wanted and the girl says “hey we close in 4 minutes”. I should have walked out; but I ordered 2 drinks. She seemed annoyed that I actually ordered instead of leaving, told me the total, flipped the screen for me to pay & walked off. Worst customer service. I watched her be very nice to the 4 people eating in there when one asked for more granola, so not sure why I got attitude.

One of the best lattes I have had! Their Gluten free muffins are truly delicious.

Friendly staff, quick service, hot and tasty latte. Prices are reasonable. This place is busy, lots of ppl in and out. Kind of noisy due to open location

Good latte
Nice atmosphere

Atmosphere: 5

Food: 4

Service: 5

The First Lady coffee was literally the best coffee experience I’ve ever had.

Atmosphere: 5

Food: 5

Service: 5

service is awesome. the maven smoothie always hits the spot :)

Used to love the chai tea latte here. Got it again today and it was not near as good as it used to be. The flavor was totally lacking. Also upcharge for alt milks is $1.50 which is just ridiculous. Agree with another review that it’s turned into a tourist trap more than anything!! Bring back quality flavorful drinks PLEASE!

Great place! Coffee is delicious.

Atmosphere: 5

Food: 5

Service: 5

This place has amazing coffee and the people are so friendly and hospitable. Definitely my new favorite coffee spot.

Atmosphere: 5

Food: 5

Service: 5

Best coffee ever and best place to people watch. Lovely way to spend an afternoon

Atmosphere: 5

Food: 5

Service: 5

Fellow coffee nerd approved. Great whole bean options (blend and single origin), espresso is on point (not bitter at all, like it should be), and the drip is clean and smooth. Staff rock and are super friendly.

Atmosphere: 5

Food: 5

Service: 5

Make your own coffee?
I'll stick with huntsville location. Drove 20 minutes out of the way to come here after a 3 hour drive. no matcha. Just to throw away my coffee. We sat there for over 5 minutes trying to figure out how to make my own coffee.Honest in huntsville did not do that.

Atmosphere: 5

Food: 1

Service: 1

You are a coffee conissuer or you would not be looking at this review. In this day and age of pop up coffee places all over the place charging $7-10 for a drink filled with sugar and syrup, with a splash of coffee, make the best decision you will make today and go to this establishment, you will not be disappointed. Might I suggest you try the bootlegger, If it sounds good, because IT IS!
Make it a great day!

Atmosphere: 5

Food: 5

Service: 5

Best espresso service I've experienced in years. Shots have been consistently dialed in across multiple visits over the span of months- please keep up the great work, this is what coffee is all about.

Atmosphere: 5

Food: 5

Service: 5

Enjoyed a cortado and avocado toast here at Honest. Very, very, good. Cool roaster vibes inside nice outside seating and delicious coffee. Check it out it’ll be great!

Atmosphere: 5

Food: 5

Service: 5