The food looks like it has been sitting under the heat lamp all day. Do not recommend.
Christina Green
I hate to leave a negative review but this really missed the mark for me. The egg roll was chewy and lacked any flavor, the rice also lacked any flavor at all, and then while most of the sesame chicken was crisp, it was too sweet. The staff was kind, but it’s not for me.
Atmosphere: 3
Food: 2
Service: 4
Brandy Harrison
Fantastic food and outstanding customer service!!!! Highly recommend!!!
Atmosphere: 5
Food: 5
Service: 5
Donna Lowry
Will definitely be going back!
Atmosphere: 5
Food: 5
Service: 5
Taymour M.
ordered the kung pao chicken because I I was told that it was white meat. It was not. Also, there was a good number of pieces that were gristly. The only other issue was how pricey it was. Wanted to love it But no such luck.
Karla Ortiz
We arrived at 4:44 they didn’t let us dine in because they said they were getting ready to close when google states they close at 5:30, they didn’t have any food options, got small portions of food and still had to pay full price. it was a disappointment the food tasted horrible, will not be going
Atmosphere: 1
Food: 1
Service: 1
Tyler Pratt
Love the food, but have been disappointed the past 4 visits with the portions. Prices have gone up but at the same time portions have gone down, even for just rice or chow mein. Not going to go as often unless it improves.
Soukny T.
Visited Feb 25, 2023. Hot Wok is fast casual, just like how you'll be served at the mall so there's no service. The idea is to pick items from behind the glass, they give you the plate, then you eat. Nothing stands out from the menu but the grilled chicken is my favorite and my egg roll shell was undercooked. If you request "to-go" you'll get more since they fill the box. I guess my biggest complaint is wishing they had labels for the food trays.
Eric Mathis
Not edible. We threw it out. $20 wasted. Ginger Beef was covered in grease. Basil chicken was mystery meat.
I have been coming here since I was a little girl!! Now I take my son he's 21! The absolute best food that's always good! Can't go to Franklin if I don't stop here! It's a way of life for me ?
Laura Ashley
I really don’t understand why the rating is so high. The won ton soup is just broth and some flimsy noodles. That’s it. The sesame chicken and fried rice was good but not 4.4 stars good. If it was a 3 rating I would have been pleased, but 4.4 is not an accurate rating ?
Lori Moore
Very Disappointed. The lady was beyond Rude, she is RACIST. My Co-workers and I came in unsure what to order, asked for a Mongolian chicken sample. She said no. Placed our orders anyway. Was asked about drinks, co-worker wanted a Boba tea she was too happy to say no and gave ridiculous excuses then I said I would have ice water being I'm a diabetic and she gives me a half a cup of water no lid. I said I can't get a whole cup of water? She gave me another inch of water then I asked for a lid and was told they don't have lids. As a distributor I know that every order of cups comes with an order of lids for those particular cups. I will NEVER go back! And I suggest you don't either. This woman doesn't like Americans!
Kevin James
Very disappointing the advertised menu was not what was available at the restaurant. Purchased the Hot and Sour Soup as the person behind the counter had already dished it out. It was snowy outside and and the warmth of whatever that was was welcome even though it didn't taste much like Hot and Sour Soup. I would not have purchased anything from the steam table either because it looked like it might have been sitting there for a while. Yuck! I feel like people confuse them with the Chinese Gourmet(not much better) that is on the opposite side of the shopping center.
Miguel Mariscal
I've been going here for years. And even though I'm sad not to see the original owner serve me my favorites, the food quality has always been just as amazing as it was years ago. Great food and very generous portions. Get the three item plate with soup. The best combination
Great food!
Atmosphere: 3
Food: 5
Service: 5
The food looks like it has been sitting under the heat lamp all day. Do not recommend.
I hate to leave a negative review but this really missed the mark for me. The egg roll was chewy and lacked any flavor, the rice also lacked any flavor at all, and then while most of the sesame chicken was crisp, it was too sweet. The staff was kind, but it’s not for me.
Atmosphere: 3
Food: 2
Service: 4
Fantastic food and outstanding customer service!!!! Highly recommend!!!
Atmosphere: 5
Food: 5
Service: 5
Will definitely be going back!
Atmosphere: 5
Food: 5
Service: 5
ordered the kung pao chicken because I I was told that it was white meat. It was not. Also, there was a good number of pieces that were gristly. The only other issue was how pricey it was. Wanted to love it But no such luck.
We arrived at 4:44 they didn’t let us dine in because they said they were getting ready to close when google states they close at 5:30, they didn’t have any food options, got small portions of food and still had to pay full price. it was a disappointment the food tasted horrible, will not be going
Atmosphere: 1
Food: 1
Service: 1
Love the food, but have been disappointed the past 4 visits with the portions. Prices have gone up but at the same time portions have gone down, even for just rice or chow mein. Not going to go as often unless it improves.
Visited Feb 25, 2023. Hot Wok is fast casual, just like how you'll be served at the mall so there's no service. The idea is to pick items from behind the glass, they give you the plate, then you eat. Nothing stands out from the menu but the grilled chicken is my favorite and my egg roll shell was undercooked. If you request "to-go" you'll get more since they fill the box. I guess my biggest complaint is wishing they had labels for the food trays.
Not edible. We threw it out. $20 wasted. Ginger Beef was covered in grease. Basil chicken was mystery meat.
Restaurantji Recommends
I have been coming here since I was a little girl!! Now I take my son he's 21! The absolute best food that's always good! Can't go to Franklin if I don't stop here! It's a way of life for me ?
I really don’t understand why the rating is so high. The won ton soup is just broth and some flimsy noodles. That’s it. The sesame chicken and fried rice was good but not 4.4 stars good. If it was a 3 rating I would have been pleased, but 4.4 is not an accurate rating ?
Very Disappointed. The lady was beyond Rude, she is RACIST. My Co-workers and I came in unsure what to order, asked for a Mongolian chicken sample. She said no. Placed our orders anyway. Was asked about drinks, co-worker wanted a Boba tea she was too happy to say no and gave ridiculous excuses then I said I would have ice water being I'm a diabetic and she gives me a half a cup of water no lid. I said I can't get a whole cup of water? She gave me another inch of water then I asked for a lid and was told they don't have lids. As a distributor I know that every order of cups comes with an order of lids for those particular cups. I will NEVER go back! And I suggest you don't either. This woman doesn't like Americans!
Very disappointing the advertised menu was not what was available at the restaurant. Purchased the Hot and Sour Soup as the person behind the counter had already dished it out. It was snowy outside and and the warmth of whatever that was was welcome even though it didn't taste much like Hot and Sour Soup. I would not have purchased anything from the steam table either because it looked like it might have been sitting there for a while. Yuck! I feel like people confuse them with the Chinese Gourmet(not much better) that is on the opposite side of the shopping center.
I've been going here for years. And even though I'm sad not to see the original owner serve me my favorites, the food quality has always been just as amazing as it was years ago. Great food and very generous portions. Get the three item plate with soup. The best combination