Jersey Mike's Subs

Highly disappointed!!
I called and asked if cheese goes on the tuna because that's what I wanted. I was told, YES!!!
He asked me my name and I told him, that I was doing delivery through Door dash. I was going to have a long work day and I wanted something good for lunch. I continued and place my order.I didn't get what I ordered through the app at all. The provolone cheese and chop peppers were missing. Very disappointed.

Food: 1

Service: 1

Great food always takes a while through.

Atmosphere: 4

Food: 5

Service: 3

I stood at the counter waiting to order, while ALL THREE of the kids working behind the counter gabbed with each other. I thought surely when they notice me they’ll take my order, but nope. I was the only customer at the counter. It was like they couldn’t care less. As I looked for a table, noticed they were all dirty. Ordered the turkey & provolone Mike’s way and it had zero flavor. Won’t be back

Atmosphere: 2

Food: 3

Service: 1

The best subs in Franklin but......I've had mixed experiences there . One day I was having my sub dressed and I notices the lettuce was fresh on one side of the container and turning dark and slimy on the other side. The girl was serving young people in front of me and was giving them the fresh lettuce and as I am an older man put the rotting lettuce on my sub . I refused to take it and when she was just going to take the rotting lettuce off with frustration I called the manager over. She apologized and made me a new sub . I don't like feeling that I deserve a bad meal because I'm an older person so I really watch them when I go there .

Atmosphere: 4

Food: 4

Service: 3

Over all very poor experience had several workers in the back chatting it up while the line continued to pile up. The one person who was up front had ear buds in while working the line. Very dirty and messy.

The worst customer service ever. Ordered online came to the store 20 minutes later and it was not ready. Went to two other businesses and came back an hour after the order was placed AND STILL NOT READY. Asked why my order is still not ready to be argued, "well we're short staffed AND we've had large orders AND have been really busy blah blah blah" If you can't take and fulfill orders in a timely fashion, don't take any more orders. Clearly they shafted the small online orders in favor of the 2 or 3 large orders. They e decided that my twice weekly order is of 2 subs is not as important to them. Asked for a refund and all of a sudden the 2 sandwiches are "nearly complete, do you still want a refund?" I took the refund. This owner and general manager should be embarrassed.

Extremely rude and judgmental for absolutely no reason. Gave me and my brother dirty looks after we politely told our order. Turned around and shook his head as if were a burden to him.

Protein, Let's Go!!!

Atmosphere: 3

Food: 4

Service: 4

Was enjoying my food until I noticed hair in my sandwich. Whoever is cooking In the back needs a hair net asap...

I ordered giant turkey and provolone, added some bacon and mayo. My fave!!!!
I didn’t have 1 ounce of mayo of my sandwich. ?? it was still good, but I wanted my mayo. ??

Food: 4

I just found a massive hair in my sandwich. Check your food before you eat it.

Nice folks. Great food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

Every table is dirty and there wasn't another customer in there.

Atmosphere: 2

Food: 5

Service: 5

We arrived about 45 mins before they closed and were greeted with a smileWe all got variations of the Philly Cheese steak some with chickenAll of us talked about how good the meal wasFacility was clean.Staff was alsoPlenty of parkingHandicap parking and entranceTables will accommodate wheelchairs

Wheelchair accessibility: Wheelchairs. Not a problem

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Philly Cheese Steak

This is a well run JMs! Sandwiches are well prepared with care. Enjoy!