McDonald's was never fine dining, but at least it was enjoyable. Their new kids play place is pathetic. Two screens and some stepping game? Absolutely not. Better to just get food elsewhere and take kids to the park.
Atmosphere: 1
Kenneth Rochelle
I have been trying to contact this store for several months with no answer by phone regarding a health issue from this McDonald's on 96 hwy Franklin TN
Sarah McAlister
They always get my order wrong I am never going back there again.
A Lone Fox
It's getting hard to find a good McDonald's nowadays. This one is no exception. The staff is extremely unfriendly. They apparently don't know how to come to a drive thru window in a reasonable amount of time. Then have an attitude for what I guess is annoyance in having a job. The food was clearly stale and it was just after breakfast. So why isn't it fresh or at least fresher than what seems to be food that sat over night. Avoid like the plague cause you'll probably get the plague.
TLDR trash food (even for McDonald's), trash employees, and a lack of even common decency.
Atmosphere: 1
Food: 1
Service: 1
Courtney Webb
Very in efficient. Everyone in the back just stares like your a fish bowl but won't interact until they bring you your tray. Very weird
Atmosphere: 1
Food: 4
Service: 1
Aaron Spivey
Open at 5 am asked if i can wait 30 min....
Jules Butler
they made my food wrong and i waited over 15 minutes to actually get it. Don’t come here it’s awful.
Atmosphere: 1
Food: 1
Service: 1
TNBIGMAN
Took for every to get through the drive thru line then they didn't know what I ordered they couldn't understand me at the speaker. My sandwich was cold.
Atmosphere: 4
Food: 4
Service: 1
Michael Burcham
Took my grandchildren to McDonalds this am. Have not been in a few years. Was disappointed beyond words. Everything is self serve. A child’s pancakes (3 small pancakes, no meat) was $5.50. Came with one syrup. Asked for 1 more syrup - but they will only “sell” you more for a minimum of $1.50 for 4 containers. So we had to pay for $1.50 for 4, used 1. Threw the other 3 away. Self serve machine would not take payment so had to go wait at the counter (waited a while as the staff stood in the back doing text messages on their phones). Then someone came to the counter, they re-entered the order on their machine that I had just spent 6-8 minutes at a kiosk doing so that I could pay. The most dysfunctional place I’ve ever visited. Never going back. Ever!
Atmosphere: 2
Food: 2
Service: 1
Enrique Angel
We just left there during our lunch break. We got skipped on the line because my truck was too loud and she didn't wanna take my order I placed my order at the window I asked for a Dr Pepper I got a coke I asked for chicken nuggets and bbq sauce I didn't get any but i got charged I asked for a spicy mc chicken and I got a regular mc chicken don't go there go to sonic
there’s like 3 other mcdonald’s in the area. go to any of those instead of this one.
Jacob Babcock
Waiting for dang near 5 minutes at the counter to get a refill because I ordered a drink with no ice, but it was filled up anyways so they didn't have to give me as much tea. Employees walked up and placed to-go orders twice and didn't acknowledge me. Plus the "rustic" re-model looks horrible. Food was good though.
Ellen Dority
I tried going there and what did they do? They turned it into a freaking gray one! I hate this place Due to removing the vintage!
Bryce Woodall
Would be great if the drive thru cashier could speak proper English instead of reading from a script they don't understand. Might get an order right more often. And order summaries are supposed to come up on those displays, that would lessen confusion as well
Atmosphere: 2
Food: 4
Service: 1
Mark Laster
Food was good service was good but seems they had a hard time hearing our order at the drive thru!!
McDonald's was never fine dining, but at least it was enjoyable. Their new kids play place is pathetic. Two screens and some stepping game? Absolutely not. Better to just get food elsewhere and take kids to the park.
Atmosphere: 1
I have been trying to contact this store for several months with no answer by phone regarding a health issue from this McDonald's on 96 hwy Franklin TN
They always get my order wrong I am never going back there again.
It's getting hard to find a good McDonald's nowadays. This one is no exception. The staff is extremely unfriendly. They apparently don't know how to come to a drive thru window in a reasonable amount of time. Then have an attitude for what I guess is annoyance in having a job. The food was clearly stale and it was just after breakfast. So why isn't it fresh or at least fresher than what seems to be food that sat over night. Avoid like the plague cause you'll probably get the plague.
TLDR trash food (even for McDonald's), trash employees, and a lack of even common decency.
Atmosphere: 1
Food: 1
Service: 1
Very in efficient. Everyone in the back just stares like your a fish bowl but won't interact until they bring you your tray. Very weird
Atmosphere: 1
Food: 4
Service: 1
Open at 5 am asked if i can wait 30 min....
they made my food wrong and i waited over 15 minutes to actually get it. Don’t come here it’s awful.
Atmosphere: 1
Food: 1
Service: 1
Took for every to get through the drive thru line then they didn't know what I ordered they couldn't understand me at the speaker. My sandwich was cold.
Atmosphere: 4
Food: 4
Service: 1
Took my grandchildren to McDonalds this am. Have not been in a few years. Was disappointed beyond words. Everything is self serve. A child’s pancakes (3 small pancakes, no meat) was $5.50. Came with one syrup. Asked for 1 more syrup - but they will only “sell” you more for a minimum of $1.50 for 4 containers. So we had to pay for $1.50 for 4, used 1. Threw the other 3 away. Self serve machine would not take payment so had to go wait at the counter (waited a while as the staff stood in the back doing text messages on their phones). Then someone came to the counter, they re-entered the order on their machine that I had just spent 6-8 minutes at a kiosk doing so that I could pay. The most dysfunctional place I’ve ever visited. Never going back. Ever!
Atmosphere: 2
Food: 2
Service: 1
We just left there during our lunch break. We got skipped on the line because my truck was too loud and she didn't wanna take my order I placed my order at the window I asked for a Dr Pepper I got a coke I asked for chicken nuggets and bbq sauce I didn't get any but i got charged I asked for a spicy mc chicken and I got a regular mc chicken don't go there go to sonic
Atmosphere: 1
Service: 1
Restaurantji Recommends
there’s like 3 other mcdonald’s in the area. go to any of those instead of this one.
Waiting for dang near 5 minutes at the counter to get a refill because I ordered a drink with no ice, but it was filled up anyways so they didn't have to give me as much tea. Employees walked up and placed to-go orders twice and didn't acknowledge me. Plus the "rustic" re-model looks horrible. Food was good though.
I tried going there and what did they do? They turned it into a freaking gray one! I hate this place Due to removing the vintage!
Would be great if the drive thru cashier could speak proper English instead of reading from a script they don't understand. Might get an order right more often. And order summaries are supposed to come up on those displays, that would lessen confusion as well
Atmosphere: 2
Food: 4
Service: 1
Food was good service was good but seems they had a hard time hearing our order at the drive thru!!
Atmosphere: 4
Food: 5
Service: 4
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