P.F. Chang's

439 Cool Springs Blvd, Franklin
(615) 503-9640

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Recent Reviews

I am giving the "service" a poor rating but it's not the typical "server" service. I had made reservations and I was on my way there and called to confirm it. The person who answered said they were closed today due to a pipe burst. I asked him why he did not call the folks on the reservation list to let them know and he said, "I don't know, I am sorry". Poor communication. We ended up going to a fabulous restaurant about 1.5 miles away.
There were people all milling about in front as we pulled in which is usually not a good sign. Christmas Eve crowd I suppose. We had reservations for 3 at 7pm and were told little when we checked in other than they would call when our table was ready. No “hey we are really backed up and appreciate your patience”, no communication on time, nothing. Fast forward 40 minutes after the reservation, I went back up after I saw a party of same being seated. They had a 7:15 reservation...
My server Luke was so attentive. He recommended the honey seared chicken which was amazing, as I always get the lettuce wraps. My drinks never went empty. We will definitely be back.

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