Penn Station East Coast Subs

I thought it was a fluke the first time, but I have ordered ahead and my food is NEVER done when I get there. I always wait at LEAST 15 minutes extra. Someone needs to look into that system. The food itself is always good, but dude I can’t wait extra if I planned for it already.

Really good service and they were so nice. I recommend this place and really enjoyed the food!

This is the second time I’ve ordered online from the Franklin location and had a frustrating experience. I placed my order more than 30 minutes in advance, chose a specific pickup time to avoid waiting, and still had to wait 15 minutes when I arrived—because the employees were “busy making bread in the back.” That’s exactly what I was told the last time, too.

To make matters worse, my sandwich that time was missing ingredients. This time, I ended up being late to an appointment—completely defeating the purpose of ordering ahead.

When I asked about it, I was told all the employees were in the back. But I saw three people working—why wasn’t one of them on order prep? I did ask for a lemonade and they gave it to me for free, but it wasn’t offered—they only gave it after I asked.

It’s disappointing and frustrating to see a pattern of poor service and disorganization. If online orders can’t be handled properly, maybe stop offering them. Customers should be able to expect better

Fries were cold sandwich was ok bread was honestly best part gets a 9 fries get 1 star sandwich was a 6.1

Best subs! The Italian toasted is soooo good!

Wow okay. Yeesh. Very bad… everything tbh. Poor quality bread and meat. Pickled veggies. Short, quiet staff. Expensive. Fries not filled to the top. I dislike being a negative Nancy haha, but this place did do well at all~

I'll say the philly tasted ok for the bites that had ANY meat or toppings on them. I got a large with chips and drink which was over $20 which is also ridiculous in itself. Although the two ends of my sandwich literally had no meat or toppings on them when I opened the sandwich at home. Wow, how does that happen with a sandwich that expensive or any sandwich. I can get sandwich at walmart with four times the meat, cheese etc for $6. Publix sells a massive sandwich for $8. I mean how tough is it. Just put some actual food on the sandwich. I feel like I paid over $20 for a loaf of bread, chips and a drink. Maybe this place is about to go out of business or maybe the cook did it wrong. They say its an east coast sandwich although I cant imagine any real sandwich enthusiast thinking this was an authentic east coast anything other than an undercooked loaf of bread with a couple slices of meat and some sparse toppings. Complete rip off.

Response: The review was sent to right owner which is the Franklin Tn location. Please do try and deflect this review as if it was mistakenly sent. This location has numerous issues per the reviews. These responses on your reviews make it sound like the reviews are coming for Penn Station in general, however, the reviews appear to be all for this location in particular.

Quick and delicious

Atmosphere: 5

Food: 5

Service: 5

Best Philly in town.

Atmosphere: 4

Food: 5

Service: 5

This restaurant is always uncomfortably cold inside so wear a coat. Not bad food, but expensive and usually slow.

Atmosphere: 1

Food: 3

Service: 2

Waited exactly 27 min for a Dagwood sandwich
12:50 pm till 1:17 pm on Aug 26th 2024. Will never return. Two employees working in store clearly need more help. Just ridiculous

Atmosphere: 1

Food: 2

Service: 1

I don’t have anything bad to say about the customer service or how the restaurant was but how the hack does a person order chicken cordon blue sub and it’s a LARGE and get barely any chicken. There was more ham than chicken. Never would go here again spending 24 dollars on bread lettuce and mayo smh

Atmosphere: 5

Food: 1

Service: 5

The staff is awesome. Fries are ?!!

Atmosphere: 5

Food: 5

Service: 5

Forgot items on my order for office lunches, not worth it to drive back across town for 2 cookies… phone # doesn’t work so I can’t get ahold of anyone for a refund.

They always grill/bake perfectly, and it tastes great every time - I come here for my lunch breaks most days. The only thing is that I wish they assembled the sandwiches neater - it’s not entirely their fault as they probably have specific measurements of ingredients in each sandwich, and I always order a large. Sometimes it’s hard to eat and does get pretty messy. But all in all they always get the order right on the money :)

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Cordon Bleu, Sub, Philly Cheese Steak, Reuben