When I asked for extra toppings they loaded me down. I’d give the service 10 stars!
Atmosphere: 5
Food: 5
Service: 5
Steve Murphy
Good fast service. Great smasher burger
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Nicole Thompson
I had a horrible experience at the Sonic on Murfreesboro Rd in Franklin, TN, on Thursday, Feb. 27, 2025. I ordered a cup of hot water to mix with my latte powder from home—something I was willing to pay for, though the waitress didn’t charge me. However, when I took a sip, I was shocked to find the water wasn’t just hot—it was scalding to the point of burning my lips, tongue, and the roof of my mouth. The pain was immediate and intense, leaving me in tears, and four days later, my mouth is still sore.
I brought this to the attention of the manager on duty (a man in all black with blondish-brown hair), but instead of showing any concern or apologizing, he dismissively said, “Well, you did ask for hot water.” I explained that the water was dangerously hot—far beyond what is safe for consumption—and that the thermostat should be adjustable. Afterward, I wondered if he had taken the water from the tap instead of the coffee machine.
Still in pain on Sunday, I returned to speak with the Assistant Manager, Maria, hoping for some resolution, but she had no idea how to handle the situation and simply shrugged, saying, “I don’t know.”
As a loyal Sonic customer—especially for drinks—this experience was beyond disappointing. Customer safety should be a priority, and serving water at a temperature capable of causing serious burns is unacceptable. The lack of accountability from management only made things worse. Until they take this issue seriously, I won’t be returning.
Service: 1
Mark Cichon
A bunch of morons working here. 2 days in a row they messed up the order on 5 items Geez how stupid do you have to be to mess up an order with 5 items. Reflects poorly on management and then leadership. A poorly run place.
We ordered Smashed Burgers and onion rings. Food was good, but I wouldn’t call that burger a “Smash Burger.” It tasted just like a single and didn’t have any crispy edges at all. Disappointing, but still a nice place to get a quick bite.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Onion Rings
Taylor Bickel
Communication over the intercom was quite rough due to worker not speaking great English, but my order was correct and fast.
Atmosphere: 4
Food: 4
Service: 3
Jon Reed
This Sonic was quick, we asked for catch and ranch (just knowing they would forget, like most places) THEY DIDNT FORGET!!! It was all in the bag!!! So awesome!!!! Now, to the food- man was it good! I give this Sonic a 5 and I wish I could give them a 10!!
Branch Atkisson
Poor customer service. Worse food. Bad representation for sonic.
When I asked for extra toppings they loaded me down. I’d give the service 10 stars!
Atmosphere: 5
Food: 5
Service: 5
Good fast service. Great smasher burger
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
I had a horrible experience at the Sonic on Murfreesboro Rd in Franklin, TN, on Thursday, Feb. 27, 2025. I ordered a cup of hot water to mix with my latte powder from home—something I was willing to pay for, though the waitress didn’t charge me. However, when I took a sip, I was shocked to find the water wasn’t just hot—it was scalding to the point of burning my lips, tongue, and the roof of my mouth. The pain was immediate and intense, leaving me in tears, and four days later, my mouth is still sore.
I brought this to the attention of the manager on duty (a man in all black with blondish-brown hair), but instead of showing any concern or apologizing, he dismissively said, “Well, you did ask for hot water.” I explained that the water was dangerously hot—far beyond what is safe for consumption—and that the thermostat should be adjustable. Afterward, I wondered if he had taken the water from the tap instead of the coffee machine.
Still in pain on Sunday, I returned to speak with the Assistant Manager, Maria, hoping for some resolution, but she had no idea how to handle the situation and simply shrugged, saying, “I don’t know.”
As a loyal Sonic customer—especially for drinks—this experience was beyond disappointing. Customer safety should be a priority, and serving water at a temperature capable of causing serious burns is unacceptable. The lack of accountability from management only made things worse. Until they take this issue seriously, I won’t be returning.
Service: 1
A bunch of morons working here. 2 days in a row they messed up the order on 5 items
Geez how stupid do you have to be to mess up an order with 5 items. Reflects poorly on management and then leadership. A poorly run place.
Atmosphere: 1
Food: 2
Service: 1
Dry chicken
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chicken Nugget, Hot Dog, Corn Dog, Fries, Burger, Tots, Onion Rings
Definitely the slowest sonic I’ve ever visited. And they got my burger order incorrectly on top of a 30 minute wait!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger, Tots
Always super friendly staff and quick service! I love their Sonic Redbull Rechargers!
Atmosphere: 5
Food: 5
Service: 5
Good place!!!
Atmosphere: 3
Food: 3
Service: 2
Rough ordering and delivery to car experience. This store has been a little rough lately.
Service: 2
Over all awful and bathrooms are horrible.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I like it pretty
Atmosphere: 5
Food: 5
Service: 5
We ordered Smashed Burgers and onion rings. Food was good, but I wouldn’t call that burger a “Smash Burger.” It tasted just like a single and didn’t have any crispy edges at all. Disappointing, but still a nice place to get a quick bite.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Onion Rings
Communication over the intercom was quite rough due to worker not speaking great English, but my order was correct and fast.
Atmosphere: 4
Food: 4
Service: 3
This Sonic was quick, we asked for catch and ranch (just knowing they would forget, like most places) THEY DIDNT FORGET!!! It was all in the bag!!! So awesome!!!! Now, to the food- man was it good! I give this Sonic a 5 and I wish I could give them a 10!!
Poor customer service. Worse food. Bad representation for sonic.
Atmosphere: 1
Food: 1
Service: 1
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