Starbucks

Recently if you do online orders be prepared to wait 20 minutes and definitely longer then your quoted time on the app. I don’t feel like it’s because they are short staffed just very chaotic and disorganized.

Service: 1

If you want “friendly” don’t show up on Sunday mornings,

Atmosphere: 1

Food: 4

Service: 1

The Barista was wonderful and the coffee was great, but there were no chairs inside so I had to stand around waiting for my coffee. The outdoor area was riddled with trash and unkempt.

Atmosphere: 1

Food: 5

Service: 1

I love to support many of the local coffee shops in town, but this Starbucks opens the earliest which sometimes draws me in. When I stopped there today, I was in a rush on my lunch break, and the lid popped off my latte. I was about to head out the door with little time to spare, but the staff had seen what happened and already made me a new drink. Talk about going the extra mile. And it was delicious.

Atmosphere: 4

Food: 5

Service: 5

I always ALWAYS have issues with this place. They always make my order wrong. When I ordered a matcha it was basically milk with clumps of matcha and they lady was so rude when she gave it to me. Also whenever I DoorDash it they order is always wrong and today my coworker just got drink not only wrong but also has a hole on the bottom

Atmosphere: 1

Food: 1

Service: 1

Seems super unorganized. Took 20 minutes after i got here to pick up an order that had been placed online for a drink.

Atmosphere: 1

Food: 5

Service: 1

No seats

Atmosphere: 1

This was the worst experience I’ve ever had at a Starbucks.Rude attitudes. Our order wasn’t even complete. No one smiled or wasn’t friendly at all.

the worst place in America save your money and go somewhere else

Atmosphere: 1

Food: 1

Service: 1

I pulled up and asked what the most popular cold coffee drink? they asked me can you repeat it? Can you repeat that? I cant hear you, I could hear them giggling in the background. I just drove off.

Service: 1

Zero indoor seating.

Atmosphere: 1

Food: 3

Service: 2

No inside table seating

Good service by the team and friendly nature

Atmosphere: 4

Food: 4

Service: 4

Jen took my order and tried to tell me she could not make the cold foam on my beverage dense so that it is not sloppily thrown together. This Starbucks needs major help. I normally make a daily stop here before work but have cut way back due to poor quality drinks, loud people and argumentative management . Please someone who has authority fix this store

Service: 1

I have never left a bad review before on a business page, but today I went with my sister to get Starbucks on my day off and had a horrible experience. We each got our regular drinks that we normally get along with food, and it totaled a little over $20 including the cash tip I left. When we pulled away and took a sip of our drinks, they did not taste good at all. After spending $20, we decided to go back through the drive-thru to ask if they would remake them.

I used to work at Starbucks, so I understand it’s annoying for them to remake a drink and usually I just take the drink if it’s a little off, but these drinks did not taste good at all we couldn’t finish them. When I explained the situation to the person working at the drive-thru, I even prefaced my request by saying, “I’m sorry, I hate to do this, but…” and then asked them to remake the drinks. He told me to come inside for that.

I then called the store and asked to speak to the manager. The assistant manager was on the phone, so I explained the situation and told her that it was my day off and I was in my pajamas not dressed to walk through the store so I was hoping to either get a refund or have them remake the drinks through the drive-thru. Instead, she insisted I come inside in person.

She also asked us for details as to why the drinks did not taste good. It felt like she was really wanting details to understand why we didn’t like the drinks. When my sister was explaining what she thinks her drink needed, she said, “we’re going to remake the drinks go standard.” If she already knew she was going to do that, then why ask us for details in the first place? We don’t work at Starbucks, so how would we know why the drinks don’t taste good? These are the drinks we always get and they did not taste good, period.

Then she mentioned that the matcha powder had changed, but I got the matcha the same week and it tasted great, so I’m not sure what she was getting at. It all felt very invalidating. Twenty dollars is a lot of money for me, and I’ve worked in customer service for years I would never treat a customer like that. Not that she cares, but I won’t be going back to that store.

We ended up just leaving because I didn’t feel like having another bad experience inside with her she upset me on the phone and I didn’t feel like dealing with her any further. If you made it this far, here’s to wasted money on my one day off and a long review!

Service: 1