Starbucks

555 Cool Springs Blvd, Franklin
(615) 778-0600

Recent Reviews

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Realest One

I've recently opted for higher end coffee shops over Starbucks after consistent rude, unhappy, and even aggressive behaviors from specifically female baristas towards me on a regular basis. It's just coffee, a simple business transaction, but for some reason it feels like the baristas are stressed, unhappy with their jobs, and taking it out on customers. That's a dealbreaker for me. I feel like if baristas aren't happy with their jobs, specifically a lady named Jennifer who was especially ugly towards me 2 visits in a row, then perhaps finding a new job that you like is a better option? Life is meant for happiness and joy and to do work you love, so if Starbucks isn't the environment for you, consider being brave and finding a better job, or don't, we all get to choose how we treat people every day. For me, I treat people with kindness unless they're aggressive towards me because I respect myself and have worked hard enough in this life to choose to spend my money at higher end coffee companies that treat me with the respect and dignity I deserve. It's just coffee. Choose to be happy, and maybe life will get better for you. Happy Holidays :)

Atmosphere: 1

Food: 1

Service: 1

Janel Fletcher

Made the drink exactly as it was ordered. Friendly staff

Atmosphere: 5

Food: 5

Service: 5

Rolon Trail

Unfriendly staff

Andrew Baldwin

Quick and friendly service.

Jerri Sutherland

I couldn't wait to order the gingerbread latte. I wait all year for this coffee. I love coffee all year, but Starbucks has the best gingerbread coffee drinks!

Although they are always busy. The service is fast and friendly.

Atmosphere: 5

Food: 5

Service: 5

Luke Horak

Slowest Starbucks I’ve ever been to. Ridiculous.

Service: 1

Transparency

I waited in line for at least 15mins. I was late for work. There was lack of communication at the window for 5 of my 15mins.

Atmosphere: 2

Food: 4

Service: 2

Pete Allen

You get 1 good tasting drink out of 10 at this location. Literally one of the worst Starbucks now . Use to good now it’s awful ! I feel like I just paid 7.57 for dirty water !

Dave Sears

A great Starbucks location. This location is different in that it doesn’t not have a pastry case, so if you want pastries or sandwiches, you have to ask for them. They don’t even have signage to show that they have them. That seems very weird, but they do carry most things.

This is a very pretty store and it looks like a pretty high volume drive thru store. They have good seating inside and out.

Atmosphere: 5

Food: 5

Service: 5

Tandy Burnam

The barista should have felt how light this was. You’re joking right?

Food: 2

Service: 1

Newday International

The music is so loud that people inside are shouting as if they're fighting each other. It's an uneasy and disturbing environment.

Atmosphere: 1

Mayra Mercado

Overpriced coffee l, but sometimes you need it.

Atmosphere: 3

Food: 3

Service: 3

John Speer

Meh....

Atmosphere: 4

Food: 3

Service: 3

Danny

Nice store, nice people, but it’s like an icebox it’s so cold! The employees said they couldn’t control the temperature? It’s 66 degrees outside so I sat out front because it was warmer than inside. I was at the store from 5:00-7:00 am, and not one customer was willing to sit inside the entire time. C’mon Starbucks, trust your team to manage a thermostat!

Debbie Ragsdale

Friendly staff and delicious drinks!

Atmosphere: 5

Food: 5

Service: 5

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