Starbucks
1800 Galleria Blvd #2386, Franklin
(615) 764-3960
Recent Reviews
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Coffee is good by itself, but Michael makes it even better experience with his awesome attitude and joy that he shows you ✨️ thank you Michael 💕
Why is the Starbucks so freaking cold! It’s not a pleasure at all to wait for your drink and it’s so cold it makes your nose drip! plus they are blasting the worst no name music. How about some holiday music? They do a lot of business because it’s at the mall but this place needs a little bit more ambiance.
Atmosphere: 1
Food: 5
Service: 5
The staff in this location is amazing. They are always so friendly and helpful, and my order is always correct.
Atmosphere: 5
Food: 5
Service: 5
Angelina is an amazing worker. She made my order better than anyone has, perfect portions of every ingredient. She would be a lovely trainer/teacher for new workers!
Atmosphere: 5
Food: 5
Service: 5
My family had a horrible experience today at this location. We stopped in just to grab a napkin and was told by the employees that we had to purchase something in order to have a disposable napkin. We decided to walk further down to the food court to grab napkins instead, as the employees were rather rude. On our way out another paying customer handed us a napkins. The employees then accused us of stealing the napkins. When my husband explained that another customer gave them to us, the employee then rudely stated to us to not come back just for napkins.
The whole experience had very racist undertones as my husband is African, I am Latina and the two employees were young Caucasian men. Not to mention, this whole mess was over disposable napkins.
Atmosphere: 1
Food: 1
Service: 1
The place is pretty nice, and they do a good service , my complaint is about “cortado” coffee. That coffee, originally, is hot coffee and condensed milk, but i didn’t find the condensed milk no where.Please, if you could add that detail, it would be great.
Atmosphere: 5
Food: 5
Service: 5
This is the most racist place ever. Every person in there especially the orange hair girl is racist. I’ve tried to give them a 2nd chance and receive the same encounter as the first one
Service: 1
Sunday Morgan refused to serve cup of water to 10 years old girl
Service: 1
Nice service! Girl with glasses and light brown hair is friendly and cares about the customers!
Food: 5
Service: 5
Worst run Starbucks in the area. Takes forever to just get a brewed coffee.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
online says they close at 9 but made to close the doors at exactly 8…and the worked told us to leave when she clearly saw we got up and were walking away and had been talking about leaving.
Service: 1
This place is so dirty. The lady that took the order was so rude, didn’t greet us, didn’t smile and seemed really mad . Went to the bathroom and it was so disgusting, toilet paper on the floor and it smelled of urine.
Atmosphere: 3
Food: 4
Service: 1
Smells so good inside! ☕️
I recommend the oatmilk iced espresso its really good
Atmosphere: 5
Service: 5
Smells so good inside! ☕️
I recommend the oatmilk iced espresso its really good
Atmosphere: 5
Service: 5
Bezos didn’t unionize, so I have to deduct points. Solidarity forever. Merry Christmas, Maggie Thatcher!
Atmosphere: 1
Food: 1
Service: 1
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