This is the worst location ( Franklin, TN - drive thru on 1212 Murfreesboro) I have EVER been to. And I 've been to ALOT in different states as well. I work nearby so it is convenient and so I have tried a few times thinking each time hopefully it would be better. 1. EVERY time I order - they fill the majority of the sandwich with lettuce. 2. The order is NEVER correct. Something is always left off. 3. They SMASH the sandwich so hard like they are strangling the life out of it. 4. Every visit - a different sandwich and they just are a pitiful representation of a sub. I will NEVER go back to this location. Opportunities given. Lesson learned. This is why I prefer Firehouse.
Atmosphere: 1
Food: 1
Service: 1
Ajit Chauhan
No interest in customer service.
Atmosphere: 1
Food: 2
Service: 2
Natalie Carmichael
I've tried this location a handful of times, and every time I tell myself maybe it'll be better this time. And every time I hate that I gave them another shot. Once again, the bread was stale, there were 3 jalapeños on my sandwich, and the service or lack there of, was non-existent. They dont seem to care one ounce about service. It feels like they wanted a franchise of any kind and picked Subway and they regret their decision everyday. I dont recommend this location. The convince of the drive through was the only thing that kept me coming back to be honest. I won't be going back.
Atmosphere: 1
Food: 2
Service: 1
Christopher Willis
The lady at the counter with green in her dreadlocks is a model employee! She had amazing people skills and was just a natural at what she does. We felt the friendliness as we walked thru the door and I watched her serve two people after me and she was so friendly while paying attention to detail and helpful with decision making, such a good person.
Atmosphere: 5
Food: 5
Service: 5
Morgan Wells
This is the worst subway around. Don’t order online because it won’t be right. Plus, they never honor any of the nationwide deals. They are horrible business owners who don’t know how to treat customers. I will not be going back there.
Atmosphere: 1
Food: 1
Service: 1
Roller coaster
Don't buy here. I had online order and didn't get what I ordered. Bad service and rude interaction with staff.
Ingredients and veggies used are not fresh. Frozen and worst quality.
Atmosphere: 1
Food: 1
Service: 1
Richard Stempel
DO NOT GET FOOD HERE. If you want either the wrong sandwhich made, a crappy sandwhich where they skimp on the meat and veggies, or rude interaction with the staff, then go for it.
I clearly ordered a BMT from the CLASSICS category in the drive-thru. I got home and found that they made a bacon sandwhich. I called them up to see if they could correct it. The person argued and said that I selected a Bacon sub. That sub is not even part of the Classics category. They refused to correct their mistake.
Atmosphere: 1
Food: 1
Service: 1
Caleb Gass
Rude, dishonest employees. Will not be returning to this location.
Service: 1
Elijah Joyce
I placed an order online and paid ahead of time. Upon arrival they say they don’t have my order. After I show them the order on my app and confirmed that it was the correct location they just refused to make the order. I showed them I had already paid for it and they said there was nothing they could do and were very rude about it.
Service: 1
Lamont Turner
They false advertise by posting on google they close at 10pm but in reality they. close at 9:50pm, if not earlier. Beware.
I just left there and didn’t get a chance to order. The lady fixing the sandwiches was coughing all over the place and then spit a Loogi (sp?) in the sink! No thank you!!
Evan Metcalf
Terrible customer service
Sofía
Bruh this subway sucks the workers here are so rude and don’t care at all, the service is really bad. They act like the vegetables are coming out of their pay checks if you ask for more. I work at subway as well and it’s a much more different experience and service where I work all my coworkers are so friendly to the customers HOW IT SHOULD BE!!!! ????
Atmosphere: 2
Food: 3
Service: 1
Heather York
Fast, friendly and they don’t skimp on the sandwiches!
Atmosphere: 5
Food: 5
Service: 5
john hunt
Pulled in at 9:50 10 minutes before they close. The open sign was on. As I have already exited my car the Indian worker came and turned off the “open” sign as I was approximately 8 feet walking towards the door. Very rude experience. Terrible seeing what was once a great chain ruined by these types of workers. I’ll also note the store allowed an Indian to enter the facility at 9:56 after turning off the sign and he got food. Seems to be racially motivated. Get out of my country.
This is the worst location ( Franklin, TN - drive thru on 1212 Murfreesboro) I have EVER been to. And I 've been to ALOT in different states as well. I work nearby so it is convenient and so I have tried a few times thinking each time hopefully it would be better. 1. EVERY time I order - they fill the majority of the sandwich with lettuce. 2. The order is NEVER correct. Something is always left off. 3. They SMASH the sandwich so hard like they are strangling the life out of it. 4. Every visit - a different sandwich and they just are a pitiful representation of a sub. I will NEVER go back to this location. Opportunities given. Lesson learned. This is why I prefer Firehouse.
Atmosphere: 1
Food: 1
Service: 1
No interest in customer service.
Atmosphere: 1
Food: 2
Service: 2
I've tried this location a handful of times, and every time I tell myself maybe it'll be better this time. And every time I hate that I gave them another shot.
Once again, the bread was stale, there were 3 jalapeños on my sandwich, and the service or lack there of, was non-existent. They dont seem to care one ounce about service. It feels like they wanted a franchise of any kind and picked Subway and they regret their decision everyday. I dont recommend this location. The convince of the drive through was the only thing that kept me coming back to be honest. I won't be going back.
Atmosphere: 1
Food: 2
Service: 1
The lady at the counter with green in her dreadlocks is a model employee! She had amazing people skills and was just a natural at what she does. We felt the friendliness as we walked thru the door and I watched her serve two people after me and she was so friendly while paying attention to detail and helpful with decision making, such a good person.
Atmosphere: 5
Food: 5
Service: 5
This is the worst subway around. Don’t order online because it won’t be right. Plus, they never honor any of the nationwide deals. They are horrible business owners who don’t know how to treat customers. I will not be going back there.
Atmosphere: 1
Food: 1
Service: 1
Don't buy here. I had online order and didn't get what I ordered. Bad service and rude interaction with staff.
Ingredients and veggies used are not fresh. Frozen and worst quality.
Atmosphere: 1
Food: 1
Service: 1
DO NOT GET FOOD HERE. If you want either the wrong sandwhich made, a crappy sandwhich where they skimp on the meat and veggies, or rude interaction with the staff, then go for it.
I clearly ordered a BMT from the CLASSICS category in the drive-thru. I got home and found that they made a bacon sandwhich. I called them up to see if they could correct it. The person argued and said that I selected a Bacon sub. That sub is not even part of the Classics category. They refused to correct their mistake.
Atmosphere: 1
Food: 1
Service: 1
Rude, dishonest employees. Will not be returning to this location.
Service: 1
I placed an order online and paid ahead of time. Upon arrival they say they don’t have my order. After I show them the order on my app and confirmed that it was the correct location they just refused to make the order. I showed them I had already paid for it and they said there was nothing they could do and were very rude about it.
Service: 1
They false advertise by posting on google they close at 10pm but in reality they. close at 9:50pm, if not earlier. Beware.
Restaurantji Recommends
I just left there and didn’t get a chance to order. The lady fixing the sandwiches was coughing all over the place and then spit a Loogi (sp?) in the sink! No thank you!!
Terrible customer service
Bruh this subway sucks the workers here are so rude and don’t care at all, the service is really bad. They act like the vegetables are coming out of their pay checks if you ask for more. I work at subway as well and it’s a much more different experience and service where I work all my coworkers are so friendly to the customers HOW IT SHOULD BE!!!! ????
Atmosphere: 2
Food: 3
Service: 1
Fast, friendly and they don’t skimp on the sandwiches!
Atmosphere: 5
Food: 5
Service: 5
Pulled in at 9:50 10 minutes before they close. The open sign was on. As I have already exited my car the Indian worker came and turned off the “open” sign as I was approximately 8 feet walking towards the door. Very rude experience. Terrible seeing what was once a great chain ruined by these types of workers. I’ll also note the store allowed an Indian to enter the facility at 9:56 after turning off the sign and he got food. Seems to be racially motivated. Get out of my country.
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