Subway

407 Independence Sq, Franklin
(615) 791-0501

Recent Reviews

christopher wiseman

Walked in. Asked for an Italian BMT and tried to substitute ham for bacon (my autistic son doesn't like the ham) and I was told "we don't do that here" very rudely. When informed that I had been to several subway locations that have had no issue doing it, I was told no yet again. I'm not trying to say the customer is always right, but I wasn't asking for anything I wasn't willing to pay extra for. Do not recommend. Poor customer service!

Atmosphere: 1

Service: 1

Brandt Olivier

Food was good and service not bad at all.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chocolate Chip, Meatball Marinara Sandwich

James Blalock

Worked there in the 80s when it just started, everything was fresh cut, like it should be. We have forgotten what customer service is!

Atmosphere: 3

Food: 4

Service: 3

Tennessee Loon

They never honor the BOGO and they definitely skimp on portions. The food is bad and the workers here clearly only care about the money.Worst subway I have ever been to and I been to quite a few bad ones too.Vegetarian options: YesDietary restrictions: YesParking: YesKid-friendliness: YesWheelchair accessibility: Yes

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cookies

Alexander D.

Love the place and the people... Never really had any problems ! They are very kind sweet people.... I go out of my way to use that subway than other locations and you should too !

michele creter

Very generous with the toppings!

Jackie A.

Every experience I've had here has been positive. Very friendly people, quick service and good sandwiches. I got a club today and it was delicious!

stephanie d steele

Can count on them to make the bacon chicken ranch sandwich . And I get the cookies!!

Karina T.

Boyfriend and I had an awful experience there. Really rude people. We were paying and there was an issue with the machine to pay and I asked for help and when the cashier (man) try to help first thing he did was smack my boyfriends hand (assuming it was our fault) with a service like that we will definitely not come back ever again.

Clint Brewer

This location in fact does not stay open until 8pm. I tried to get service there at night and they lock their doors at 7:45 pm. Fine with me, but change your Google listing to accurately reflect your hours. A waste of your customers’ time.

Cari Cari

Friendly staff and great sandwiches.

Ronnie Mccandless

We love subway, the staff's friendly and fast service.

Ian Gensler

Great experience ordering online and picking up. Very quick and respectful service!

Rick .O

Great place for quick sub sandwiches and protein bowls. They make salads also. Food was very fresh. No waiting great place for quick in and out.

Denny K.

1-4 "Comedy of Errors Ordering" Wanted a quick sandwich for dinner after a very busy day. Decided to try out the "new" Subway App. Fairly easy to use. Ready to order? Sure. Click Click. "Sorry, your order can't be completed at this time. Try again later." Not wanting wait, decided to run to another restaurant with Curbside pickup. Did just that and picked up dinner. ....only to receive an email, "your Subway order is almost ready." Huh? Drove back to Subway and, sure enough, there was my order, sitting on the pickup rack. Of course, the store employees had nothing to do with this minor fiasco and could not explain anything about why the app gave the "error message." Store employees were polite, apologetic, and before I left... Made sure that my order was indeed, correct. (It was.) Four stars for their service... One star for subways new app.

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