The Coffee House at Second and Bridge

Besides their delicious food and coffee, their customer service is excellent! Even when the place is busy, they serve you with a smile.

Delicious coffee and latte, perfectly sweet! Service with a smile. The very coziest vibes and made a yummy strawberry milk for the kiddos!

Atmosphere: 5

Food: 5

Service: 5

Very nice staff. It was busy, but we didn't have to wait too long for our food and coffee. Very nice decor and space!

Atmosphere: 5

Food: 5

Service: 5

We came in Tuesday morning. Not too busy. The food was good but my granddaughter was served with a piece of bacon in her whipped cream. The tables were not wiped off at anytime during our brunch. The ladies restroom door was filthy, and the interior was dirty as well. My husband said the men’s toilet hadn’t been flushed or cleaned. The exterior of that door was disgusting all. Someone might need to do was a hot soapy rag.
There was a thick layer of dust on the window sills and all the horizontal surfaces. Overall, if there were only one or maybe two things I would attribute it to it being a large, old-house, and an employee scarcity. But either no one’s in charge or they’re unaware. It’s a great location and a lovely setting.

Atmosphere: 3

Food: 3

Service: 3

One of my favorite coffee places! I love the atmosphere and the food and coffee are the best. There is also a room you can reserve for groups that I’ve done several times!

Atmosphere: 5

Food: 5

Service: 5

Such a great spot! Lots of gluten free options. The gluten free crepes, blueberry muffins and chicken salad are 10/10! Service is 10/10 as well!

Atmosphere: 5

Food: 5

Service: 5

I've driven past here numerous times and finally got the chance to come in. It's an old house scattered with quaintly decorated rooms. You order at the register, grab your number, and roam around until you find a nook that suits you. We ordered a lavender honey latte, chai, crepe and some fantastic protein bites from the cooler. Everything was wonderful! Definitely a cute place to catch up with a friend! I did notice a parking lot catty-corner to it reserved for them, enter from the side street across from the antique mall.

Atmosphere: 5

Food: 5

Service: 5

Super cute coffeehouse with yummy food! Long line though especially on weekends and can be a bit pricy

Atmosphere: 4

Food: 5

Service: 4

Coziest coffee shop in the land! Really nice staff and excellent coffee. The little shady spot under the tree in the front is the best for people watching and reading!

Atmosphere: 5

Food: 5

Service: 5

Super cute. Great staff. But organic options are much needed!!!

Atmosphere: 4

Food: 2

Service: 5

Cute coffee shop in a historic home. Service was excellent. Great place to sit and chat.

Atmosphere: 5

Service: 5

The best crepes and coffee in Franklin

Atmosphere: 5

Food: 5

Service: 5

The cutest little coffee shop for both locals and those visiting. We love this little spot in downtown Franklin and has great indoor and outdoor seating. Love their drip hazelnut coffee ☕️, croissants and Nutella crepes are delicious. Definitely stop by if in the area.

Atmosphere: 5

Food: 5

Service: 5

What a quaint and lovely coffee shop. I have been twice and how i have enjoyed myself so much. Once in the fall time and their board was Gilmore girl inspired and it brought me great joy. The staff are friendly and the atmosphere screams relax and pull up a chair and make a new friend.

A Community Review from a Loyal (but Frustrated) Customer

As someone who lives in Franklin (and has for over an decade) and genuinely wants to see local businesses thrive, I want to start by saying that this coffee house has a lot of charm and potential. The atmosphere is welcoming, the staff is usually kind, and I’ve had some really great experiences here over the years, which is why I keep coming back.

That said, I’ve also experienced several issues with my orders over time. I’ll admit, one of those was my own misunderstanding—I saw a picture of a bagel sandwich with bacon and assumed bacon was included. That was on me. But from a business perspective, I’d encourage the team to think about how photos influence customer expectations. If an item is pictured a certain way (with bacon, for instance), it’s reasonable to expect that’s how it’s served.

Most recently, I had yet another order come out wrong—ordered through Uber Eats, with tomatoes included when we specifically asked for none, and missing the extra bacon that was paid for. Unfortunately, this isn’t the first time. When mistakes happen repeatedly, it stops feeling like a one-off and starts to feel like a lack of quality control.

When I went back in to have the order corrected, the manager made an effort to defend the mistake and then made the comment: “You seem upset.” Yes—I was upset. I had to check my order that should have been checked by the staff, walk back into the restaurant, explain my predicament, wait for the correction, and deal with another mix-up. A better response might be, “I’m so sorry this happened again—we’ll fix it right away. Thanks for giving us a chance to make this right. We will keep working to be better.” In leadership, especially in customer service, recognizing and validating a customer’s frustration without feeling the need to defend, goes a long way. Comments that suggest a customer’s feelings are out of place only add fuel to the fire.

I’m leaving this review not to tear down, but to offer honest feedback. This place is good. It could be great. But consistency matters, especially in a competitive town like Franklin. I hope to see improvements in quality control and customer service, because I’d love to keep supporting this spot as a regular.

— A neighbor who wants to see you succeed