The Honey Baked Ham Company

The customer service at the Franklin location is the WORST! Do not order from them during Thanksgiving or Christmas. The prepaid line is beyond long and wraps outside into the parking lot. They are totally inefficient at processing prepaid orders, and the young teens they have working have zero customer service skills. This is the second year I have given them a chance, and it was a nightmare picking up my order. The Brentwood location is amazing and has stellar service - I am always in and out of that location in less than 5 mins, as all of their prepaid orders are bagged and ready to go for pickup. I would have ordered from them again, but they were sold out, so I was forced to go to Franklin. Today was another reminder at how inefficient and poorly managed the Franklin location is. They really need to network with the management team at the Brentwood location and learn how to manage their operation better.

Atmosphere: 1

Food: 5

Service: 1

Ironically I don’t eat ham. So I had the classic turkey sandwich with potato salad, jalapeños chips, and lemonade. Two employees were handling the register and food preparation. Not a place to eat if you are in a hurry. Otherwise you will like it.

Atmosphere: 5

Food: 5

Service: 5

I was so excited to try this place because all of my friends rave about it… I ordered online 30 minutes ahead and when I got there, they told me that it wasn’t ready. I waited for a couple of minutes and while I waited, I watched the man making my sandwich put pulled pork into the microwave and take it out and put it on my sandwich. I got home and it was completely cold. I’m very disappointed.

Atmosphere: 5

Food: 1

Service: 5

So yummy great service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoked Turkey

Always Good Food & Great

Atmosphere: 3

Service: 5

The honeybake sandwich was delicious.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Honey Ham Sandwich

Just happened to be in the area and stopped here for lunchIt’s the closed thing I’ve had to my Nanas ham sandwich since she passed in 2020. It’s not “fancy” not “hip”. It’s a good, clean, delicious sandwich with that home feel to it. Thank you and I’ll be back next time I’m passing the area.

I’ve been serving Honey Baked Hams and Turkeys for decades with the biggest issue being the long lines on pick up day before a big holiday. This year, no line but my Turkey was FROZEN SOLID! Even had freezer burn and tasted like it had been chemically frozen. Had to throw it away and scramble to have enough to serve my guests. The ham was spot on, but will never order another turkey. Also emailed the location directly twice with no response. Poor customer service which is not how HBH used to operate.Amending this review as I called the store and spoke directly to Katy the local manager. She double checked and for some reason, didn't receive my emails, but she was incredibly professional, apologized, and refunded my payment for the turkey. I was impressed by how she handled.

Atmosphere: 4

Food: 1

Service: 5

What can I say that hasn't been said before. This the season and the reason for Honey Baked Ham and, for once again helping make the holiday season memorable. Roasted Turkey and Honey Baked Ham was on point. Thank you to everyone who works at this wonderful company.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Breast Roasted

My first time there for breakfast, the server and atmosphere was good, the food not so good. I would not go again!

Always delicious!

Everyone was so friendly!

Atmosphere: 5

Food: 5

Service: 5

prices are high for little food

Atmosphere: 4

Food: 4

Service: 4

The ham is good but a little too sweet for me

No samples but excellent ham