Terrible customer service. Waiting for me to place my order at Kiosk instead of taking my order and never put condiments in bag!!! Stood there for 7 minutes without even getting greeted or acknowledged. Never coming back
Atmosphere: 1
Food: 1
Service: 1
Heather Abbott
Worst drive thru customer service!!!
Service: 1
Andrew Allen
I went on my lunch break trying to get some food. Sat at the drive-through for five minutes. Left as I was pulling around the building. One of them was outside talking to a friend and the other one was on his phone.
Atmosphere: 1
Food: 1
Service: 1
Kayla Lemay
Absolutely terrible service. Just had to wait 10 minutes for my food and the fries were not even fresh. No apologies for taking so long while I could visibly see 3 workers just standing there.
Atmosphere: 1
Food: 1
Service: 1
Bennie rodriguez
hate going to give wendys another try but every single morning before i get to work i go through the drive thru i see them working inside but they choose to ignore you and wait until you leave so they don’t do anything. if you don’t want to work then dont. dont go here in the morning or heck even at all its wendys
Atmosphere: 1
Food: 1
Service: 1
Tyler Love
Skyler was awesome. Super accommodating and friendly. Went above and beyond for me and my family. Great food and awesome experience overall!
Atmosphere: 5
Food: 5
Service: 5
Kelley Ipiales
Tell me why I have to wait 25 minutes for 10 miserable chicken nuggets. And they’re sneaky with it too because they make you pull around so the cameras don’t catch how lazy these people are. This is ridiculous. Staff doesn’t even know basic manners. When someone says hello, try saying hello back, or just any words in general at this point. I go inside to check after 25 minutes and they’re just sitting there doing nothing. My order was on the screen and they hadn’t even started it.
Cliff Hoeffner
I’ve tried going here 3 different times to get breakfast since it opened. All 3 times no other vehicle in drive through and you get no response. As I’m pulling out an employee with a headset is in the dinning room playing on their phone. You can make this up. How this place is in business I have no idea.
Devon Crumley
Order here often. Never have any real issues.
Atmosphere: 5
Food: 5
Service: 5
Jack Batty (Voracious_Vagabond)
I unapologetically proclaim that the Dave’s Double at Wendy’s is one of my favorite fast food burgers. It’s just absolutely perfect every time. And for about $8, it is a far better bargain than Shake Shack or Five Guys. Today, at this Franklin location was no exception. It was just as delicious as every other Dave’s Double I’ve had. My service was pretty good, but I’m taking a star away because I witnessed an employee being short and rude to another customer just because the customer was asking about her order. Not cool.
guy thats always there in the mornings seems like he doesnt want to do his job food is always either cold or its always got something going on just stay away really
Atmosphere: 1
Food: 1
Service: 1
Scott Saltiel (Scott S.)
Thought my online order had plenty of time prior to my arrival but it wasn't ready and one burger wasn't right. That isn't to say we didn't enjoy. I will be back.
Atmosphere: 4
Food: 4
Service: 4
Anthony Gomez
With no one in front of me, empty place. Took them 8min to start my order. I ordered 2 items. Took them 13min to hand it to me. Yes. Only 1 person in kitchen. 1 person at drive thru and 2 crew members on break. Still should not have took 8 min to start my order when the place is empty and should not have took 5min for 2 simple items. No hustle whats so ever. The 2 guys that ordered 1 min behind me got their food 6min after me. Wow. Friendly guys but this is not the service I expect from Wendy’s.
Atmosphere: 3
Food: 4
Service: 2
Jennifer Hargrove
It was good
Atmosphere: 5
Food: 5
Service: 5
Erik Alatorre
Have had missing items in my order 2 out of the last 3 times
Terrible customer service. Waiting for me to place my order at Kiosk instead of taking my order and never put condiments in bag!!! Stood there for 7 minutes without even getting greeted or acknowledged. Never coming back
Atmosphere: 1
Food: 1
Service: 1
Worst drive thru customer service!!!
Service: 1
I went on my lunch break trying to get some food. Sat at the drive-through for five minutes. Left as I was pulling around the building. One of them was outside talking to a friend and the other one was on his phone.
Atmosphere: 1
Food: 1
Service: 1
Absolutely terrible service. Just had to wait 10 minutes for my food and the fries were not even fresh. No apologies for taking so long while I could visibly see 3 workers just standing there.
Atmosphere: 1
Food: 1
Service: 1
hate going to give wendys another try but every single morning before i get to work i go through the drive thru i see them working inside but they choose to ignore you and wait until you leave so they don’t do anything. if you don’t want to work then dont. dont go here in the morning or heck even at all its wendys
Atmosphere: 1
Food: 1
Service: 1
Skyler was awesome. Super accommodating and friendly. Went above and beyond for me and my family. Great food and awesome experience overall!
Atmosphere: 5
Food: 5
Service: 5
Tell me why I have to wait 25 minutes for 10 miserable chicken nuggets. And they’re sneaky with it too because they make you pull around so the cameras don’t catch how lazy these people are. This is ridiculous. Staff doesn’t even know basic manners. When someone says hello, try saying hello back, or just any words in general at this point. I go inside to check after 25 minutes and they’re just sitting there doing nothing. My order was on the screen and they hadn’t even started it.
I’ve tried going here 3 different times to get breakfast since it opened. All 3 times no other vehicle in drive through and you get no response. As I’m pulling out an employee with a headset is in the dinning room playing on their phone. You can make this up. How this place is in business I have no idea.
Order here often. Never have any real issues.
Atmosphere: 5
Food: 5
Service: 5
I unapologetically proclaim that the Dave’s Double at Wendy’s is one of my favorite fast food burgers. It’s just absolutely perfect every time. And for about $8, it is a far better bargain than Shake Shack or Five Guys.
Today, at this Franklin location was no exception. It was just as delicious as every other Dave’s Double I’ve had. My service was pretty good, but I’m taking a star away because I witnessed an employee being short and rude to another customer just because the customer was asking about her order. Not cool.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
guy thats always there in the mornings seems like he doesnt want to do his job food is always either cold or its always got something going on just stay away really
Atmosphere: 1
Food: 1
Service: 1
Thought my online order had plenty of time prior to my arrival but it wasn't ready and one burger wasn't right. That isn't to say we didn't enjoy. I will be back.
Atmosphere: 4
Food: 4
Service: 4
With no one in front of me, empty place. Took them 8min to start my order. I ordered 2 items. Took them 13min to hand it to me. Yes. Only 1 person in kitchen. 1 person at drive thru and 2 crew members on break. Still should not have took 8 min to start my order when the place is empty and should not have took 5min for 2 simple items. No hustle whats so ever. The 2 guys that ordered 1 min behind me got their food 6min after me. Wow. Friendly guys but this is not the service I expect from Wendy’s.
Atmosphere: 3
Food: 4
Service: 2
It was good
Atmosphere: 5
Food: 5
Service: 5
Have had missing items in my order 2 out of the last 3 times
Service: 1
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