Curtis was a phenomenal server and was so optimistic at midnight. Wouldn’t have wanted anyone else at the window :)
Food: 5
Service: 5
Jannifer Newell
Little Hispanic girl that brought my food out was very rude no thank you have a nice day sorry about your way not one word just a mean look on her face.
Atmosphere: 1
Food: 3
Service: 3
daddy dane
Best customer service in town.
Atmosphere: 5
Food: 5
Service: 5
Rowan Goenner
I ordered a large brownie batter fusion on the app and they only gave me a small because they were “closing” even though it’s 1 hour before they close. Like are you serious at least refund me but no I get 2 smalls: they are expensive as hell
Atmosphere: 1
Food: 1
Service: 1
Caitlyn McNabb
Every time I come here, they have shut down the frosty machines. I'd like to know when the frosty machines are in operation. Two hours before closing tonight, and they already had the frosty machines down.
Atmosphere: 1
Service: 1
Voyage287324
Our plane was delayed and got there at midnight-40 (12:40am). We were starving and they advertise open until 1:00am. Untrue. When going through drive through at said time, the lady said “they were closed” . We chalked it up to laziness. Poor customer service.
Carter West
This location claims it stays open until 1 am but don’t waste your time going after midnight. I showed up at 12:35 AM and there were at least two employees working and not a car in line or in sight and one of them said they closed early bc they’re understaffed. How convenient 20 minutes before close...Either this employee refused to serve me out of laziness and should be fired or management should shut this store down since they cannot operate it effectively during the hours they claim to be open. Literally went to Taco Bell right after this and the employee said that even if they were understaffed, they wouldn’t close the store. Cheers to Taco Bell 🍺
Service: 1
Donny Bond
You had literally one job. Make a customized sandwich from which is in the apps options. Ordered an Asiago GRILLED Chicken sandwich and got this BS. I'm too effing hungry to drive back. You should be happy I don't. Huge fail on your part!! What's this? A spicy chicken 99¢ special? Cuz its NOT the 6 dollar sandwich that's for sure Not grilled, no bacon, no EFFORT!!!!
Food: 1
Service: 3
Ana S
Just left this location and it was so clean. Staff was very kind and the gentleman( a tall Kevin gates) running drive thru was the best.
Atmosphere: 5
Food: 5
Service: 5
Frenchesca Gibbs
I went to Wendy's on Murfreesboro Rd in Franklin,TN tonight at 10:30PM. The female whom was taking orders at the drive thru rudely said over the intercom "Can I take your order? It must not be nothing open tonight." I politely told her nevermind and drove off. If this is the type customer service you all provide as a company it is horrifying and very unprofessional. People shouldn't apply to job they don't want to work. I'm very offended by this treatment and will never visit this location again. I would really appreciate if someone reached out to me regarding this matter.
Went through the drive thru late at night with my son after leaving the medical center. They were fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 10 PC Chicken Nugget Combo
Nicholas Scott Emrath
So I like Wendy's food and this was no disappointment. However their new system won't ring up individual burger patties. So I have service 3 stars for not being able to order my usual. But I do want to totally blame the staff cause it wasn't her fault service was unsatisfactory. So atmosphere gets one star because the top of leadership is responsible for that and the menu restriction as far as I can tell. I will say the gal behind the counter did well to help me find a solution. It was very good but I don't like paying for what I am not getting and I appreciate when a restaurant can comply with my dietary restrictions. I dunno, may not be back to this location.
Atmosphere: 1
Food: 5
Service: 3
Sara Shapovalov
This Wendy’s is so nice. They are always fresh. They get the line moving they take care of you. The gentleman at the drive-through window this morning, an absolutely sweet man
Curtis was a phenomenal server and was so optimistic at midnight. Wouldn’t have wanted anyone else at the window :)
Food: 5
Service: 5
Little Hispanic girl that brought my food out was very rude no thank you have a nice day sorry about your way not one word just a mean look on her face.
Atmosphere: 1
Food: 3
Service: 3
Best customer service in town.
Atmosphere: 5
Food: 5
Service: 5
I ordered a large brownie batter fusion on the app and they only gave me a small because they were “closing” even though it’s 1 hour before they close. Like are you serious at least refund me but no I get 2 smalls: they are expensive as hell
Atmosphere: 1
Food: 1
Service: 1
Every time I come here, they have shut down the frosty machines. I'd like to know when the frosty machines are in operation. Two hours before closing tonight, and they already had the frosty machines down.
Atmosphere: 1
Service: 1
Our plane was delayed and got there at midnight-40 (12:40am). We were starving and they advertise open until 1:00am. Untrue. When going through drive through at said time, the lady said “they were closed” . We chalked it up to laziness. Poor customer service.
This location claims it stays open until 1 am but don’t waste your time going after midnight. I showed up at 12:35 AM and there were at least two employees working and not a car in line or in sight and one of them said they closed early bc they’re understaffed. How convenient 20 minutes before close...Either this employee refused to serve me out of laziness and should be fired or management should shut this store down since they cannot operate it effectively during the hours they claim to be open. Literally went to Taco Bell right after this and the employee said that even if they were understaffed, they wouldn’t close the store. Cheers to Taco Bell 🍺
Service: 1
You had literally one job. Make a customized sandwich from which is in the apps options. Ordered an Asiago GRILLED Chicken sandwich and got this BS. I'm too effing hungry to drive back. You should be happy I don't. Huge fail on your part!! What's this? A spicy chicken 99¢ special? Cuz its NOT the 6 dollar sandwich that's for sure Not grilled, no bacon, no EFFORT!!!!
Food: 1
Service: 3
Just left this location and it was so clean. Staff was very kind and the gentleman( a tall Kevin gates) running drive thru was the best.
Atmosphere: 5
Food: 5
Service: 5
I went to Wendy's on Murfreesboro Rd in Franklin,TN tonight at 10:30PM. The female whom was taking orders at the drive thru rudely said over the intercom "Can I take your order? It must not be nothing open tonight." I politely told her nevermind and drove off. If this is the type customer service you all provide as a company it is horrifying and very unprofessional. People shouldn't apply to job they don't want to work. I'm very offended by this treatment and will never visit this location again. I would really appreciate if someone reached out to me regarding this matter.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My kids love this place9
Atmosphere: 5
Food: 5
Service: 5
Went through the drive thru late at night with my son after leaving the medical center. They were fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 10 PC Chicken Nugget Combo
So I like Wendy's food and this was no disappointment. However their new system won't ring up individual burger patties. So I have service 3 stars for not being able to order my usual. But I do want to totally blame the staff cause it wasn't her fault service was unsatisfactory. So atmosphere gets one star because the top of leadership is responsible for that and the menu restriction as far as I can tell. I will say the gal behind the counter did well to help me find a solution. It was very good but I don't like paying for what I am not getting and I appreciate when a restaurant can comply with my dietary restrictions. I dunno, may not be back to this location.
Atmosphere: 1
Food: 5
Service: 3
This Wendy’s is so nice. They are always fresh. They get the line moving they take care of you. The gentleman at the drive-through window this morning, an absolutely sweet man
Atmosphere: 5
Food: 5
Service: 5
The food did not have a lot of taste.
Atmosphere: 1
Food: 2
Service: 2
Loading...