No customer service, and the manager was sitting in the lobby and should be observing his employees. This is the 4th time I have ran into this. the cook on the grill did not get my order right I asked for a hot sub on a wheat wrap, and recieved a flour wrap. He didn’t even ask if I would like anything on it I had to pay then tell him I didn’t get his name, he seemed really miserable was very slow I will be getting in touch with corporate.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Wrap
Kirk Peterson
They should name this location "night of the living dead", customer service is a concept that is totally gone at this location This needs new management and caring staff. Compitition is coming soon- Firehouse Subs.
Atmosphere: 1
Food: 4
Service: 1
James McCarty
The food was fresh and delicious. The people that work there are always efficient and friendly and when you’re done eating the food you’re not hungry anymore.
Atmosphere: 5
Food: 5
Service: 5
TLS TN
Sandwiches are always good
Parking: Tons of parking spaces available
Wheelchair accessibility: Accessible
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sandwich
Chris Achzet
I’m a huge Jersey Mike’s fan. However, this location and the, what I can only assume to be the manager or owner, has no concept of customer service. I do believe she said her name was Sam. I placed an order through the Jersey Mike’s app for delivery, which I rarely do. Apparently, they’ve partnered with DoorDash to fulfill the delivery end of their operations. The Jersey Mike’s app took my payment. A receipt shows on my Jersey Mike’s app, and also the charge appears on my bank statement. Well, the I receive a text saying a DoorDash driver has picked my order up and is headed my way. Tick tock, tick tock, I looked 30 minutes later by clicking the link in the text I received and the map shows the guy down the street from Jersey Mike’s, not pulling into my driveway. Seconds later I receive a text saying the order is canceled and to call the Jersey Mike’s location. So I did, only to be confronted by the manager. “Call DoorDash! It’s not my problem”. Click. I verify the receipts and that I placed my order through Jersey Mike’s. I did. As stated above. I call back, get passed to the same woman again. I’m trying to explain to her the above. I didn’t order through DoorDash, I order through Jersey Mike’s app. She hangs up on me. And again. Finally get her again and gently tried to explain to her, it’s not my problem the guy is in your parking lot eating my sandwich. lol. I asked to have my order remade and I’ll come get it this time, or refund my money. With an attitude she said she’d refund my money. I’m not confident that will happen. I’ll never visit this location again, ever. Shame on these people.
Atmosphere: 1
Food: 1
Service: 1
Ricky Hunter
Placed an online order ahead, get to the store 20 min later. Food not ready, another 20 min and I finally get my food made!!! Wasn’t even ready!!!! AND YALL FORGOT THE BACON ON BOTH GIANT SUBS!!!! 32.00 DOLLARS FOR THIS PLACE!???? GEEZE MAN!!!!! WONT BE BACK!!!!!
Kevin Wallenbeck
Subs are amazing. My favorite hoagie shop.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Sandwich
Jason Bergeron
Everyone was completely confused. We ordered two sandwiches and had 4 different people work on our sandwiches. All kept adding what we wanted on it over and over and STILL was wrong... just two basic sandwich of the menu... try focusing on keeping your employees in one position instead of bouncing off the walls running in circles... that stems from poor management
Atmosphere: 1
Food: 3
Service: 1
Penny Durst
Love their original Italian ,Mike's way It is the closest to our subs back home.
Always like a trip to Jersey Mike!s, number #9 rocks!
Atmosphere: 5
Food: 5
Service: 5
William Lee
i have not eaten here . but have heard many say it is a nice deli sandwich place and heard they offer more than the cold cuts . looking forward to checking them out myself
Atmosphere: 5
Food: 5
Service: 5
Jake Barr
Great sandwich!
Atmosphere: 4
Food: 5
Service: 5
Adam Williamson
This was the first Jersey Mike’s I had ever been to, and I have consistently returned for over a year. If I wanted to be picky, I would still have a hard time coming up with a negative review. This store has had consistent quality and service with every visit. If you've never been, I highly recommend this store. Get the #26 with mushrooms.
Always a great sandwich
Atmosphere: 5
Food: 5
Service: 5
No customer service, and the manager was sitting in the lobby and should be observing his employees. This is the 4th time I have ran into this. the cook on the grill did not get my order right I asked for a hot sub on a wheat wrap, and recieved a flour wrap. He didn’t even ask if I would like anything on it I had to pay then tell him I didn’t get his name, he seemed really miserable was very slow I will be getting in touch with corporate.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Wrap
They should name this location "night of the living dead", customer service is a concept that is totally gone at this location This needs new management and caring staff. Compitition is coming soon- Firehouse Subs.
Atmosphere: 1
Food: 4
Service: 1
The food was fresh and delicious. The people that work there are always efficient and friendly and when you’re done eating the food you’re not hungry anymore.
Atmosphere: 5
Food: 5
Service: 5
Sandwiches are always good
Parking: Tons of parking spaces available
Wheelchair accessibility: Accessible
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sandwich
I’m a huge Jersey Mike’s fan. However, this location and the, what I can only assume to be the manager or owner, has no concept of customer service. I do believe she said her name was Sam. I placed an order through the Jersey Mike’s app for delivery, which I rarely do. Apparently, they’ve partnered with DoorDash to fulfill the delivery end of their operations. The Jersey Mike’s app took my payment. A receipt shows on my Jersey Mike’s app, and also the charge appears on my bank statement. Well, the I receive a text saying a DoorDash driver has picked my order up and is headed my way. Tick tock, tick tock, I looked 30 minutes later by clicking the link in the text I received and the map shows the guy down the street from Jersey Mike’s, not pulling into my driveway. Seconds later I receive a text saying the order is canceled and to call the Jersey Mike’s location. So I did, only to be confronted by the manager. “Call DoorDash! It’s not my problem”. Click. I verify the receipts and that I placed my order through Jersey Mike’s. I did. As stated above. I call back, get passed to the same woman again. I’m trying to explain to her the above. I didn’t order through DoorDash, I order through Jersey Mike’s app. She hangs up on me. And again. Finally get her again and gently tried to explain to her, it’s not my problem the guy is in your parking lot eating my sandwich. lol. I asked to have my order remade and I’ll
come get it this time, or refund my money. With an attitude she said she’d refund my money. I’m not confident that will happen. I’ll never visit this location again, ever.
Shame on these people.
Atmosphere: 1
Food: 1
Service: 1
Placed an online order ahead, get to the store 20 min later. Food not ready, another 20 min and I finally get my food made!!! Wasn’t even ready!!!! AND YALL FORGOT THE BACON ON BOTH GIANT SUBS!!!! 32.00 DOLLARS FOR THIS PLACE!???? GEEZE MAN!!!!! WONT BE BACK!!!!!
Subs are amazing. My favorite hoagie shop.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Sandwich
Everyone was completely confused. We ordered two sandwiches and had 4 different people work on our sandwiches. All kept adding what we wanted on it over and over and STILL was wrong... just two basic sandwich of the menu... try focusing on keeping your employees in one position instead of bouncing off the walls running in circles... that stems from poor management
Atmosphere: 1
Food: 3
Service: 1
Love their original Italian ,Mike's way
It is the closest to our subs back home.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food is great. Staff is 3 stars
Atmosphere: 3
Food: 5
Service: 3
Always like a trip to Jersey Mike!s, number #9 rocks!
Atmosphere: 5
Food: 5
Service: 5
i have not eaten here . but have heard many say it is a nice deli sandwich place and heard they offer more than the cold cuts . looking forward to checking them out myself
Atmosphere: 5
Food: 5
Service: 5
Great sandwich!
Atmosphere: 4
Food: 5
Service: 5
This was the first Jersey Mike’s I had ever been to, and I have consistently returned for over a year. If I wanted to be picky, I would still have a hard time coming up with a negative review. This store has had consistent quality and service with every visit. If you've never been, I highly recommend this store. Get the #26 with mushrooms.
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