This Krystal location was the first Krystal location I've been to in a long time that didn't have a 30 minute plus wait. The workers were friendly and pleasant and my order was prepared in an expeditious fashion. I am more than pleased with my experience here today.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Krystals
Tamaran Pooler
WORST EXPERIENCE EVER!!! I would give 0 stars if I could. They only had 1 lady working. And some lady off the street came in with all kinds of stuff, didn't look clean, walking around behind the counter, and didn't work there. Food was way too salty, biscuits still doughy, bacon and sausage not done, gravy was like water. We ended up throwing it away and going somewhere else. The only positive thing is at least the lady washed her hands before making the food. I use to love going to Krystal's but it seems like you can get 2 different types of Krystal's, Crystals. I complained on the website and this is the response from the GM.
Atmosphere: 1
Food: 1
Service: 1
Glynn Browning
Could have been a busier day than expected....service was very slow, had up to 3 cars sitting on the side after ordering from the window, workers were very slow bringing the orders out to the car, my grandpa could walk faster than them.....
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: French Fries, Krystals
Donnie Mooneyhan
All the employees are doped up. The place stinks and the chairs are gooey and funky when you touch them
Atmosphere: 1
Food: 2
Service: 1
Stephen Johnson
Sometimes I hate needing a Krystal’s fix. Usually buy from here at least once a quarter. Expect the Krystal’s to not be cooked yet, no, ordering ahead in the app doesn’t necessarily help. Aside from the wait times that I now factor into the pickup, the food is usually correct and only once in a few years was not up to expectations.
Atmosphere: 3
Food: 4
Service: 2
Michael Caudill
This place is terrible waited 30 minutes on a mobile order. I waited 10 minutes in drive thru line before that service is terrible I recommend nobody to ever go here
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Krystals
Mr. Branham
Is the version of white castles that you can eat and not get sick
Parking: Easy to find
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Krystals
Melissa Brewer
I give 2 stars for food bc it was hot but everything was thrown together, most of the cheese was in the bottom of the box instead of on the burgers, and some were burnt. The girls working the counter and kitchen were in uniform but there was a young man in filthy street clothes running food out to cars. He kept stopping at a parked car with no lights on. We waited about 25-30mins for a 12pack.
We are new to this area but this is a very sketchy location.
Atmosphere: 1
Food: 2
Service: 1
Jackie Estes
I go to the drive through to order at 11:20 and they tell me that it will be another 20 min before any burgers could be cooked as they just stopped breakfast at 11 LOL. So when does lunch start ???? And why wouldn’t you know how and when to switch over to lunch before 11:30 in the day . Turning customers away one after another for not being able to run the restaurant properly. Terrible service and will never go back . Ridiculous excuse for not doing your job! This Krystal will be shut down before long with that management ! They better do something as this has been the 2 nd time I’ve been told this in a month . Several customers turned away because they did not want to wait another 20 mintues. If lunch is not going to be ready until 12 then state that and let it be known !!! Not a way to run a fast food at all
Brett Tarpley
Uber said my order was ready. Well went in and waited 20min literally! Just didn't get half gallon of tea and they made my order entirely wrong and they had like 7 people in the kitchen! I will under any circumstance go back in this place.
Krystal is always great this one in Gallatin was excellent the sandwiches was fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Krystals
Tonja Reid
Just terrible. Don’t go they don’t care I was afraid to eat it
Atmosphere: 1
Food: 1
Service: 1
Amaco Amico
Food is good. They just unfortunately forget things constantly. Especially with delivery. Usually the fries or anything related to them. They even forgot krystals once.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: French Fries, Chili Cheese Pup, Krystals
Richard Stewart
Food is good just don't go at night they are very slow on their service
Atmosphere: 4
Food: 4
Service: 3
Crystal Thornton
Today, 12/12/2024 around 1:00 AM at closing time, as I was on my way home from planning a funeral and had just been a long hard day, I arrived. I knew there was a chance there wouldn’t be a chance of getting anything as they were closing. I have no clue the name of the gentleman working the drive thru, but I have to say he was awesome! I was literally starving, exhausted, and just lost and this guy truly changed my life! It’s hard to find decent customer service these days, but if this guy isn’t a manager? He should be! He was sweet, and amazing for someone who was tired himself, and I’m sure ready to go home to his family. Thank you so much for the kind words and hot food! I wish everyone had his attitude!!!
This Krystal location was the first Krystal location I've been to in a long time that didn't have a 30 minute plus wait. The workers were friendly and pleasant and my order was prepared in an expeditious fashion. I am more than pleased with my experience here today.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Krystals
WORST EXPERIENCE EVER!!! I would give 0 stars if I could. They only had 1 lady working. And some lady off the street came in with all kinds of stuff, didn't look clean, walking around behind the counter, and didn't work there. Food was way too salty, biscuits still doughy, bacon and sausage not done, gravy was like water. We ended up throwing it away and going somewhere else. The only positive thing is at least the lady washed her hands before making the food. I use to love going to Krystal's but it seems like you can get 2 different types of Krystal's, Crystals. I complained on the website and this is the response from the GM.
Atmosphere: 1
Food: 1
Service: 1
Could have been a busier day than expected....service was very slow, had up to 3 cars sitting on the side after ordering from the window, workers were very slow bringing the orders out to the car, my grandpa could walk faster than them.....
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: French Fries, Krystals
All the employees are doped up. The place stinks and the chairs are gooey and funky when you touch them
Atmosphere: 1
Food: 2
Service: 1
Sometimes I hate needing a Krystal’s fix. Usually buy from here at least once a quarter. Expect the Krystal’s to not be cooked yet, no, ordering ahead in the app doesn’t necessarily help. Aside from the wait times that I now factor into the pickup, the food is usually correct and only once in a few years was not up to expectations.
Atmosphere: 3
Food: 4
Service: 2
This place is terrible waited 30 minutes on a mobile order. I waited 10 minutes in drive thru line before that service is terrible I recommend nobody to ever go here
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Krystals
Is the version of white castles that you can eat and not get sick
Parking: Easy to find
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Krystals
I give 2 stars for food bc it was hot but everything was thrown together, most of the cheese was in the bottom of the box instead of on the burgers, and some were burnt. The girls working the counter and kitchen were in uniform but there was a young man in filthy street clothes running food out to cars. He kept stopping at a parked car with no lights on. We waited about 25-30mins for a 12pack.
We are new to this area but this is a very sketchy location.
Atmosphere: 1
Food: 2
Service: 1
I go to the drive through to order at 11:20 and they tell me that it will be another 20 min before any burgers could be cooked as they just stopped breakfast at 11 LOL. So when does lunch start ???? And why wouldn’t you know how and when to switch over to lunch before 11:30 in the day . Turning customers away one after another for not being able to run the restaurant properly. Terrible service and will never go back . Ridiculous excuse for not doing your job! This Krystal will be shut down before long with that management ! They better do something as this has been the 2 nd time I’ve been told this in a month . Several customers turned away because they did not want to wait another 20 mintues. If lunch is not going to be ready until 12 then state that and let it be known !!! Not a way to run a fast food at all
Uber said my order was ready. Well went in and waited 20min literally! Just didn't get half gallon of tea and they made my order entirely wrong and they had like 7 people in the kitchen! I will under any circumstance go back in this place.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Krystal is always great this one in Gallatin was excellent the sandwiches was fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Krystals
Just terrible. Don’t go they don’t care I was afraid to eat it
Atmosphere: 1
Food: 1
Service: 1
Food is good. They just unfortunately forget things constantly. Especially with delivery. Usually the fries or anything related to them. They even forgot krystals once.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: French Fries, Chili Cheese Pup, Krystals
Food is good just don't go at night they are very slow on their service
Atmosphere: 4
Food: 4
Service: 3
Today, 12/12/2024 around 1:00 AM at closing time, as I was on my way home from planning a funeral and had just been a long hard day, I arrived. I knew there was a chance there wouldn’t be a chance of getting anything as they were closing. I have no clue the name of the gentleman working the drive thru, but I have to say he was awesome! I was literally starving, exhausted, and just lost and this guy truly changed my life! It’s hard to find decent customer service these days, but if this guy isn’t a manager? He should be! He was sweet, and amazing for someone who was tired himself, and I’m sure ready to go home to his family. Thank you so much for the kind words and hot food! I wish everyone had his attitude!!!
Atmosphere: 5
Food: 5
Service: 5
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