Papa Johns Pizza

My pizza is always fresh and ready just as promised. Staff is very courteous and friendly!

Atmosphere: 5

Food: 5

Service: 5

Ordered at 3:15pm for a 5:30pm delivery. It is now past 7pm and there is no one answering the phone, manager line goes strait to unavailable, and tracking has been disabled after the 5:30 delivery expectation. This is not the first issue with the store, but definitely the one that has pushed over the edge. Lack of management, lack of ownership, overall mismanagement of a franchise. Seems like it’s ran by a nepo baby that hasn’t learned responsibility and doesn’t care if it’s ran well or not. Still going to make money but doesn’t care if the brand is tarnished due to the dollar bill.

Atmosphere: 1

Food: 1

Service: 1

Horrible customer service!!! Ordered pizza got a text saying it’s in route, then 15 mins later received a text stating my order is canceled. Called the store and Manager Evan didn’t have the decency to come to the phone or apologize for the inconvenience.

The first time we ordered pizza here a couple weeks ago it was at like 8:30 at night and it’s was literally the best pizza we had from anywhere that we were so happy to order again 2 nights ago.
DISAPPOINTED was an understatement. Its was horrible. So we actually order pizza at 5:30 that night and my girlfriend when to pick it up this time. She said when she got there there was nothing but kids working there. She brought the pizza home and there was absolutely no cheese and the pizza was so tough it almost broke my tooth. I even had to cut the tough pizza by myself because they barely cut the pizza. I will NEVER order here again and this isn’t the first time I heard bad things about this location. I hope they change things soon and start getting people in there who actually want to work.. Otherwise this location should honestly shut down because if your employees can’t make a simple pepperoni or plain cheese pizza.. why is it open in the first place?!
So disgusting.

Atmosphere: 1

Food: 1

Service: 1

Nasty workers dirty looking and don’t wash hands . unsafe employees coughing all over pizza will not go here again been going for years. Even try to charge me for plates and napkins

Good pizza and friendly employees.

Atmosphere: 4

Food: 5

Service: 5

Food was absolutely disgusting. When you order extra cheese and your pizza is like cardboard, sad. Their boneless wings, another sad display. Whomever owns this store, you should really rethink who you hired and the food the send out the door.

Food: 1

Service: 3

Fire the guy making pizza and the one cutting it, they are literally the slowest I've ever seen any pizza restaurant employees work. They always standing there looking like they wish they were at home.

I Asked for peppers Because I ordered it Which is on the receipt.and it was not in the box, I asked him can he please grab them for me Thank you, He was training a girl at the front and told her if somebody asked for these peppers, grab a handful., And he meant it.The guy took his bare hands without washing them or putting on gloves and grabbed them and put them in a box for me. He was very sweaty, and I am Very disappointed to have seen this Guy in manager position Doing this. The pizza barely had any toppings on it at all. Looking like just the regular Cheese Pizza. This guy is going to run everybody off. We will not be back To this specific Papa John's. If they are doing this in front of clients, what else are they doing behind our backs?

Atmosphere: 2

Food: 3

Service: 1

Awesome employees foods always hot and always ready when I get there

Atmosphere: 5

Food: 5

Service: 5

You want a good Papa John's? Well, the city of Gallatin is blessed with one. They are fast as can be, and I order my pizza extra well done!

Atmosphere: 5

Food: 5

Service: 5

Awesome employees foods always hit and always ready when I get

Atmosphere: 5

Food: 5

Service: 5

Order the works with extra cheese and banana peppers instead of green. Got less cheese then the pizza we didn't order with extra and no peppers at all ? I never thought you could get bad papa John's until

Food: 1

Service: 1

Pizza was clearly dropped. All mashed into 1 side of the box. Took a pic, but unfortunately won't let me add it.

Atmosphere: 1

Food: 1

Service: 2

Honestly just got the best pizza ever. Idk who slept with the pizza maker tonight but I hope they stick around because my pizza was magic. And the delivery people are always so nice!!

Atmosphere: 5

Food: 5

Service: 5