After the abismal service at Popeyes Franklin Kentucky this store was a breath of fresh air. Lanette is an awesome person. She is professional and personable. It was a pleasure to speak with her. The food was great. However, while the order taker was friendly they were a little scattered. I ordered a tea mixed half n half. I received a cup and had to settle for a soda. But overall it was a very good experience. We'll definitely return.
Atmosphere: 5
Food: 5
Service: 4
David Tarry
Really nice Visit! They even held an extra order for me. Then reminded me before I left. Very Genuine and lovey Staff!!!Wheelchair accessibility: Very Accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken, Fried Chicken
Jim wethington
Terribly slow service in drive thru.Staff wasn't exceptionally friendly, seemed detached. Even when I said have a wonderful day, got no response just a side eye look. Hopefully just a bad day.
I was so excited to greet some Popeyes to eat my chicken and to get ready for my red beans n rice for it not even be in the meal! I was so disappointed but the chicken was good. It would've been better if the red beans and rice were in the bag!
Food: 3
Service: 3
Recommended dishes: Fried Chicken, Red Beans and Rice
William Lee
Would have liked for the chicken to have been fresher, but over all was good. We stopped around lunch and the food like it had been cooked awhile.
Atmosphere: 5
Food: 3
Service: 5
Shelby Sadler
I order food on a grubhub and never got it at my house I call them and they will hang up their phone and will not answers their Phone not good at all for customer service.
Atmosphere: 1
Food: 1
Service: 1
Rick Knight
Door dash driver in lobby on speaker phone cussing loudly about customer. Had to intervene.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Red Beans and Rice
Michael N.
Line at drive through. Two lanes but only using one. Went inside. Side doors locked. Went around to other side. Employees moving slow. Cooking lots of chicken and sitting it under heater. Orders placed and filled one at time. My chicken is dry. Overall just not excited to eat here. The worst experience to pay high price for a couple pieces of chicken. The only positive is the kitchen was clean.
Cynthia Harris
This location is garbage. I definitely would not recommend nor go back. I love Popeyes, but this location has bout made me no longer like Popeyes. The quality of the food is always old or dark. Like it has been sitting way too long. Then my order is always missing something. Then they will never answer the phone. This has happened more than twice. I stopped eating here for months tried it again and the issues. Popeye's is going down in quality and service as well as taste
Atmosphere: 1
Food: 2
Service: 1
Kimberly Chaffin
Food was fairly fresh. The lady taking my order was kind. Got my chicken mixed up in my order but I'm not upset about it!
I'm telling you, it's hard to beat this chicken and the red beans and rice.
Atmosphere: 5
Food: 5
Service: 5
Chasity Shrum
They never got anything u ask for and then they'll give u what they want they don't have any customer service skills just rude and I absolutely hate going to this place
J Bray
Witnessed lady in braids smoke weed in parking lot then return to work.
Atmosphere: 3
Food: 3
Service: 1
Ethan H.
Stopped by tonight (Friday) a little past 8:00pm to order from inside and it was closed. Spoke to a worker outside and he told me the drive in was open. I explained it wasn't even 8:30 yet and he told me if I didn't like it I could go to KFC across the street. One, wonder if the GM knows they are closing early on a Friday and turning business away cause they want to leave early and second I'm sure the owners or GM would be happy knowing they have an employee treating customers that way. So I did, I went to KFC and will do so from now on. I was eating here multiple times a week until tonight.
Stephanie Martin-Street
I called up there this morning because they had messed up our order from last night tried calling them last night for 15 mins and no one would answer then I called this morning to speak to the manager and they said to call after 5pm so I did again the phone just ranged and ranged after the 3rd time calling they finally picked up and it was the manager and she just said mmm hmm and hung up the phone. I wasn't rude or anything we didn't even eat the food. So we just now threw it away because of her rudeness we won't be going back there
After the abismal service at Popeyes Franklin Kentucky this store was a breath of fresh air. Lanette is an awesome person. She is professional and personable. It was a pleasure to speak with her. The food was great. However, while the order taker was friendly they were a little scattered. I ordered a tea mixed half n half. I received a cup and had to settle for a soda. But overall it was a very good experience. We'll definitely return.
Atmosphere: 5
Food: 5
Service: 4
Really nice Visit! They even held an extra order for me. Then reminded me before I left. Very Genuine and lovey Staff!!!Wheelchair accessibility: Very Accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken, Fried Chicken
Terribly slow service in drive thru.Staff wasn't exceptionally friendly, seemed detached. Even when I said have a wonderful day, got no response just a side eye look. Hopefully just a bad day.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Handcrafted Tender Combo 3 pcs
I was so excited to greet some Popeyes to eat my chicken and to get ready for my red beans n rice for it not even be in the meal! I was so disappointed but the chicken was good. It would've been better if the red beans and rice were in the bag!
Food: 3
Service: 3
Recommended dishes: Fried Chicken, Red Beans and Rice
Would have liked for the chicken to have been fresher, but over all was good. We stopped around lunch and the food like it had been cooked awhile.
Atmosphere: 5
Food: 3
Service: 5
I order food on a grubhub and never got it at my house I call them and they will hang up their phone and will not answers their Phone not good at all for customer service.
Atmosphere: 1
Food: 1
Service: 1
Door dash driver in lobby on speaker phone cussing loudly about customer. Had to intervene.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Red Beans and Rice
Line at drive through. Two lanes but only using one. Went inside. Side doors locked. Went around to other side. Employees moving slow. Cooking lots of chicken and sitting it under heater. Orders placed and filled one at time. My chicken is dry. Overall just not excited to eat here. The worst experience to pay high price for a couple pieces of chicken. The only positive is the kitchen was clean.
This location is garbage. I definitely would not recommend nor go back. I love Popeyes, but this location has bout made me no longer like Popeyes. The quality of the food is always old or dark. Like it has been sitting way too long. Then my order is always missing something. Then they will never answer the phone. This has happened more than twice. I stopped eating here for months tried it again and the issues. Popeye's is going down in quality and service as well as taste
Atmosphere: 1
Food: 2
Service: 1
Food was fairly fresh. The lady taking my order was kind. Got my chicken mixed up in my order but I'm not upset about it!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fried Chicken, Chicken Dinner
Restaurantji Recommends
I'm telling you, it's hard to beat this chicken and the red beans and rice.
Atmosphere: 5
Food: 5
Service: 5
They never got anything u ask for and then they'll give u what they want they don't have any customer service skills just rude and I absolutely hate going to this place
Witnessed lady in braids smoke weed in parking lot then return to work.
Atmosphere: 3
Food: 3
Service: 1
Stopped by tonight (Friday) a little past 8:00pm to order from inside and it was closed. Spoke to a worker outside and he told me the drive in was open. I explained it wasn't even 8:30 yet and he told me if I didn't like it I could go to KFC across the street. One, wonder if the GM knows they are closing early on a Friday and turning business away cause they want to leave early and second I'm sure the owners or GM would be happy knowing they have an employee treating customers that way. So I did, I went to KFC and will do so from now on. I was eating here multiple times a week until tonight.
I called up there this morning because they had messed up our order from last night tried calling them last night for 15 mins and no one would answer then I called this morning to speak to the manager and they said to call after 5pm so I did again the phone just ranged and ranged after the 3rd time calling they finally picked up and it was the manager and she just said mmm hmm and hung up the phone. I wasn't rude or anything we didn't even eat the food. So we just now threw it away because of her rudeness we won't be going back there
Food: 1
Service: 1