Zaxbys Chicken Fingers & Buffalo Wings

Super inconsistent service. Some days it's great and fast and you get what you ordered. However, I'd say roughly half of my visits end up with me pulling ahead and sitting for a while just to STILL find something wrong when I get home. If you ask them to swap the cole slaw with anything, even if the drive-thru worker confirmed it and it was on your receipt, most of the time it'll still be cole slaw. Same with any extra sauces (that they seem to never forget to CHARGE you for). Even when they do get everything correct, quality still varies a lot. Sometimes the chicken is really dry, sometimes the tenders are miniscule, sometimes the whole plate (chicken, fries, AND toast) is just way too oversalted. If you order the cheese bites, you might get a container-full or you might get less than 10. (they also tend to taste like whatever else was cooked in that fryer; cheesecake bites, shrimp, etc.) If Gallatin ends up with a Raising Cane's, Slim Chickens, or really any other tender place, it'll be the go-to.

Atmosphere: 3

Food: 3

Service: 2

Asked could they cook the food, especially Fries, well done( you don’t want to say, make my fries golden brown or even a little bit crispy) , since they are mostly undercooked, not crispy or golden, soft and mushy, can they not tell or what is the problem with their fries when they used to be so good? This is what ruins restaurants. . Their food ends up so different from the beginning that made them National that it ends up closing them.

Food: 1

Service: 1

Chicken fingers were overcooked.

Atmosphere: 4

Food: 2

Service: 5

Fries and chicken both were cold

Atmosphere: 5

Food: 1

Service: 5

i don’t know why i keep coming back here every time i have came whether it’s when they first open or during the day my food is always the same! it’s NEVER fresh and the order i just received was RIDICULOUS! i will never come back to this zaxby’s! when i come inside the workers aren’t friendly and always talking amongst each other and letting the food sit in the window!

Atmosphere: 1

Food: 1

Service: 1

They constantly get my food wrong

Zaxby's is one of my favorite fast food places, and so I keep any complaints I have about little things normally to myself. Today it took 3 team members to explain to me they don't know how to scan the app I use every single time I come. Please get your team some basic training.

This Zaxbys is def one of the best in the area. Been on absolute point lately. 10/10

Food was cold and nasty. Didn't put everything in bag

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Fried Chicken, Deep Fried Pickles

Overall food is always great, they look clean in there for sure. Front end team member was very short and seems like she didn’t want to be there. Charged me extra for sauces, then didn’t even give me the ones I ordered. Making this in hopes they get better! Thanks!

Atmosphere: 3

Food: 5

Service: 1

Fast and friendly service. Drive-thru

Food: 5

Service: 5

Recommended dishes: Fried Chicken, Wings, Salads

Stopped by here for dinner, and it will probably be the last. We got two large teas, two salads, and an order of tacos. I had to throw away one of the full large tea as it had a "dish soap" taste. Then both salads were half full. For 11 dollars a piece, one would think the salads would be the size of an entree not a side salad. Very disappointed.

Atmosphere: 3

Food: 1

Service: 3

Got home didn't even receive all of my order and it was 25 bucks

Atmosphere: 5

Food: 5

Service: 1

I agree with the other reviews on the bad customer service and giving burnt chicken. I stopped at this location a little after 8pm, on a week night. I ordered the six piece chicken dinner. They gave me five of the smallest pieces and shorten me a chicken strip. I had my son to take my food back in so they can see that they shorten me a strip. Food cost way too much to say forget it. I paid for six and I want six. The drive thru cashier, she almost dropped my food because she had turned her head while handing me my bag. I don’t know what happened to this location, but they suck at night. I’m sure management, like many other places, don’t care so there’s no point in calling to complain.

I really don't like their chicken, I will occasionally get a salad from there. The chicken just doesn't taste good

Atmosphere: 3

Food: 1

Service: 4

Recommended dishes: Cobb Salad