Baskin-Robbins
815 Parkway Suite 2, Gatlinburg
(865) 436-3133
Recent Reviews
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Older lady, seems to be the owner or manager was extremely rude. Several other customers agreed and said they would not be returning..
Atmosphere: 1
Food: 4
Service: 4
The birthday cake is yum!
Atmosphere: 5
Food: 5
Service: 5
Grumpy workers and over priced. Never coming back. Will go to the crazy mason instead
Atmosphere: 1
Food: 3
Service: 1
They have the best Cappuccino Blast and it was really hot outside the day I stopped in here, made my day much better. Great place to stop in and get a cool treat or drink.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Ice Cream
Buyer beware you have to buy cones seperate the dip of ice cream. Ice cream was ok for baskin Robin's cone was super stale and was a bit dirty inside.
Atmosphere: 1
Food: 2
Service: 1
Shady
This store puts itself out there as Baskin-Robbins, has large sign at top saying so. But does not actually accept Baskin-Robbins promotions. Also puts this known at end after already ordering, I felt bad to deny my order at the point.
Further more, this was in August of 2024, where they don't accept any mobile or tap to pay payments, they swipe the card in back, felt unsafe at this day with advanced cloning technology.
It doesn't end there. I got two ice cream in cups, not any of their special cones. Still I was charged extra for the cups. Not sure how else is one expected to get served, in hands?
Whole experience left me feeling uneasy, this place is taking advantage of it's prime location and counting on tourist traffic, which to their credit is working but just super shady business model.
Not sure if ice cream is good, expired, or even Baskin-Robbins level, don't go to there that often but my last visit in some small town in Nevada was even better than this.
Atmosphere: 2
Food: 3
Service: 2
My ice cream sucked
Atmosphere: 1
Food: 1
Service: 2
The line was long but staff was fast and professional. The lady who prepared my order made the smoothie perfectly and packaged my ice cream well. Her happy energy was refreshing.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Old Fashioned Butter Pecan
Fresh eats clean environment feels good and cool if you looking for ice cream that melts as soon as I hit your lips ??????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Very Berry Strawberry
Turned away an hour before their posting closing hours saying they’re closed. Meanwhile people were still walking out of store with fresh scooped ice cream. I suppose selling 2 more guests ice cream wasn’t worth it!
Atmosphere: 1
Service: 1
Restaurantji Recommends
Rude rude rude manager
Atmosphere: 1
Food: 1
Service: 1
I got strawberry cheesecake ice cream in a waffle cone and it was fantastic. The service was amazing and I can’t wait to go back to get ice cream again some time!
Atmosphere: 5
Food: 5
Service: 5
If you're looking for a good milkshake, go somewhere else. The whole family ordered shakes...chocolate and a couple strawberry...nothing complicated. The staff was pretty unenthusiastic. We took our order and started walking down the street only to find that we received glorified chocolate milk. Thin, soupy, and generally blah. It was hot and we had a destination to make it to, so I didn't go back to take it up with them. Save your money and go somewhere else...anywhere else.
Atmosphere: 1
Food: 1
Service: 2
Ice cream flavor didnt really taste like anything, but it at least cooled me down.
Atmosphere: 4
Food: 2
Service: 4
The manager guy has a stinkin' attitude and doesn't need to be working with the public. It was an unpleasant experience. Not to mention - 14 bucks for 2 small ice cream cones.
Atmosphere: 1
Food: 2
Service: 1
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