Straight up robbed us along with several other couples. Bailed on services, and wont respond to our calls or texts. Do NOT recommend. ZERO stars. Should be permanently closed.
922familyb
we booked this con artist for an Oct 9, 2021 wedding. we paid for 94 people. charcuterie board, handmade tamales, chef prepared foods, sangrias, 2 servers, 2 bartenders, and her. We got, no charcuterie, frozen store bought tamales, store bought foods, uncle bens spanish rice. 2 bartenders. no servers, no chef, no sangria. we ran our of food leaving at least 35 guests with nothing.. Event was until 10:45pm. Bartenders left at 9:30, And they took utensils that belong to venue. Do NOT USE THIS Caterer! SHe will promise you the moon, take your money and NEVER SHOW UP!
angelabrooks1
We had a fantastic vacation in the Smokies in October 2021. Sarrah showed up at our house every evening and cooked an excellent 4-course dinner for 6. She completely rocked it every night with delicious food. I am so excited that we connected with her, and we will be calling her the next time we are in the Smokies to cook for us again. She is a delightful person. She took care of my family like an authentic professional, classy table service, and enjoyable conversation. Thank you, Sarrah - we appreciate you.
crystalehm1973
I contacted and contracted Sarrah to cater an event for me which consists of feeding 18 ladies. The first night the food arrived 3 hours late and some was even uncooked. The person who delivered the food and identified herself as the "sous chef" came into the vacation rental home we had without a mask, during a global pandemic, and did not have a hair net covering her hair which I thought when dealing with food in the hospitality industry, was standard practice. The food was consistently late and uncooked. Prior to the event, I made a spreadsheet for Sarrah which included allergies of people in attendance and the foods they preferred or did not eat. There was constant cross contamination, mixing turkey products with pork products in the same pan or sending out bananas and strawberries when I specifically advised her that there were people who had allergies to such foods. The ladies and I ended up going to the grocery store to purchase our own food to cook. We spent more time throwing the food away we received from Sarrah then eating anything that was brought out to us. She ALMOST ruined my event. I have attempted to reach out to her multiple times with no response and it seems that she has closed her business leaving people like myself no recourse or measure of resolution to the unsatisfactory and less than mediocre service she and her company provided. I would NEVER recommend The Happy Pinecone Cafe'.
charlottewZ9473TT
Food was not delivered on time. Food was not season to taste. Flavor was bland.. Food was cold on delivery.
680danam
The food and service was horrible. The only reason I put 1 star is because it wouldn't let me leave no stars. The food was made with no love or care, we received food hours late, some of the food was not fully cooked, turning colors and they did not follow the list of allergic foods at all. We was suppose to have brunch, a snack and dinner catered to us from Friday to Monday morning. When we received our food we had to recook it, throw majority of it away and go buy our own food. Horrible, horrible service
missypedsrn
I really wish that zero stars was an option. It was clear that Sarah the owner takes ZERO pride in her work. We had booked her to cater for an entire weekend for a wellness retreat. Everything about our experience was terrible. 5 out of the 6 meals were delivered over 2 hours late. Each one of the meals was progressively more disgusting, under cooked (except the burnt bacon) and completely tasteless. She was non-communicative. Offered zero compensation. Do not book with her.
Nayo M
I had a catering event scheduled and I read the posts on facebook and trip advisor and I became concerned. I called Sarah several times and each time the calls went straight to voicemail. That was a red flag for me instantly. I finally went on her website and saw that the business was permanently closed down. I called from another number and she answered, go figured. I asked her what was going on and she said that she needed to recalibrate. What does her recalibration has to do with me. I had to find another catering service, Bennett's BBQ, who is more than willing to accommodate us. I will NEVER Trust the Happy Pinecone cafe again! She damn near ruined our vacation
melissawQ751NP
Actually I cannot even give in a one star. the worst catering business ever. Kater was supposed to be there at 3 it is now 545 no cater. Will not respond to calls or text. The one lady that is new to the company showed up and stirred the tea with her bare hands this is the worst experience ever do not use happy pine cone. Thankfully we called Bennett barbecue and they did an emergency catering for them thumbs up and 5 stars to Bennett. After we finally was able to contact her she gave us 2 different stories as to why.. all lies. DO NOT USE THIS CARERING LADY... SHE'LL RUIN YOUR SPECIAL DAY. Is a matter of fact after I gave her a review she shut down her Facebook page. Worst caterer ever!!!
GoPlaces392499
They were hired to cater my daughters wedding for a whole weekend for 70+pp (trying to support local business) they were late the first night, the next morning they were supposed to be there at 9 am to set up, (pre cooked food) they arrived at 1130 and had to cook food. The food they cooked was burnt and sloppy. They only brought half a bag of coffee for 70+pp and no filters or sugar/sweetener/ cream. didn't clean the dishes they used, just threw in the dishwasher. they were FIRED since they broke the contract more then once, then they had the nerve to drop off the food for dinner! we told them that we had hired another caterer for dinner (again) and they refused to leave and take the food away. I called to try to resolve the issue, Sara, the owner told me that they were already paid and too bad, there was nothing we could do. DO NOT HIRE THIS COMPANY!
The Cafe is located on the Art Trail. Best breakfast we had in Gatlinburg. Wish we had found it before our last day so we could have lunch also. The French Toast was amazing and my husbands omelette was delicious. The service was friendly and professional. The cook came by twice to ask out the food. Give it a try. You won't be disappointed.
charlies215
Breakfast is just the start of this amazing menu. The chef must be a FOODIE- this place has the most colorful menu in town, maybe the state. But what will bring you in is a amazing low priced value! Its across the street from statue sales yard in the Glades. Lots of parking too. Plus they delivered ( we live pretty far away ) PS have a charcuterie board delivered! Amazing
Lucy_pike
Definitely recommend!! My husband had a burger, he said it was the best he has had in the area. I’ve recently been diagnosed with food allergies so I’m still learning, the folks here were so understanding and helpful and made me the most delicious chicken and spinach. We’ll definitely be back the next time we’re in town. My only regret is I didn’t take pictures of our food to post.
DJman117
We thoroughly enjoyed our meal at the Happy Pine Cone Cafe. The staff were both very friendly and knowledgeable of the items on their menu. It is a nice little place that is quiet and off the beaten path. The food was hot and fresh when it was served. I recommend their cheeseburger and fries, they were very delicious and filling.
angiemC7399JX
the food is great so is customer service everybody needs to try this place prices are very reasonable
Straight up robbed us along with several other couples. Bailed on services, and wont respond to our calls or texts. Do NOT recommend. ZERO stars. Should be permanently closed.
we booked this con artist for an Oct 9, 2021 wedding. we paid for 94 people. charcuterie board, handmade tamales, chef prepared foods, sangrias, 2 servers, 2 bartenders, and her. We got, no charcuterie, frozen store bought tamales, store bought foods, uncle bens spanish rice. 2 bartenders. no servers, no chef, no sangria. we ran our of food leaving at least 35 guests with nothing.. Event was until 10:45pm. Bartenders left at 9:30, And they took utensils that belong to venue. Do NOT USE THIS Caterer! SHe will promise you the moon, take your money and NEVER SHOW UP!
We had a fantastic vacation in the Smokies in October 2021. Sarrah showed up at our house every evening and cooked an excellent 4-course dinner for 6. She completely rocked it every night with delicious food. I am so excited that we connected with her, and we will be calling her the next time we are in the Smokies to cook for us again. She is a delightful person. She took care of my family like an authentic professional, classy table service, and enjoyable conversation. Thank you, Sarrah - we appreciate you.
I contacted and contracted Sarrah to cater an event for me which consists of feeding 18 ladies. The first night the food arrived 3 hours late and some was even uncooked. The person who delivered the food and identified herself as the "sous chef" came into the vacation rental home we had without a mask, during a global pandemic, and did not have a hair net covering her hair which I thought when dealing with food in the hospitality industry, was standard practice. The food was consistently late and uncooked. Prior to the event, I made a spreadsheet for Sarrah which included allergies of people in attendance and the foods they preferred or did not eat. There was constant cross contamination, mixing turkey products with pork products in the same pan or sending out bananas and strawberries when I specifically advised her that there were people who had allergies to such foods. The ladies and I ended up going to the grocery store to purchase our own food to cook. We spent more time throwing the food away we received from Sarrah then eating anything that was brought out to us. She ALMOST ruined my event. I have attempted to reach out to her multiple times with no response and it seems that she has closed her business leaving people like myself no recourse or measure of resolution to the unsatisfactory and less than mediocre service she and her company provided. I would NEVER recommend The Happy Pinecone Cafe'.
Food was not delivered on time. Food was not season to taste. Flavor was bland.. Food was cold on delivery.
The food and service was horrible. The only reason I put 1 star is because it wouldn't let me leave no stars. The food was made with no love or care, we received food hours late, some of the food was not fully cooked, turning colors and they did not follow the list of allergic foods at all. We was suppose to have brunch, a snack and dinner catered to us from Friday to Monday morning. When we received our food we had to recook it, throw majority of it away and go buy our own food. Horrible, horrible service
I really wish that zero stars was an option. It was clear that Sarah the owner takes ZERO pride in her work. We had booked her to cater for an entire weekend for a wellness retreat. Everything about our experience was terrible. 5 out of the 6 meals were delivered over 2 hours late. Each one of the meals was progressively more disgusting, under cooked (except the burnt bacon) and completely tasteless. She was non-communicative. Offered zero compensation. Do not book with her.
I had a catering event scheduled and I read the posts on facebook and trip advisor and I became concerned. I called Sarah several times and each time the calls went straight to voicemail. That was a red flag for me instantly. I finally went on her website and saw that the business was permanently closed down. I called from another number and she answered, go figured. I asked her what was going on and she said that she needed to recalibrate. What does her recalibration has to do with me. I had to find another catering service, Bennett's BBQ, who is more than willing to accommodate us. I will NEVER Trust the Happy Pinecone cafe again! She damn near ruined our vacation
Actually I cannot even give in a one star. the worst catering business ever. Kater was supposed to be there at 3 it is now 545 no cater. Will not respond to calls or text. The one lady that is new to the company showed up and stirred the tea with her bare hands this is the worst experience ever do not use happy pine cone. Thankfully we called Bennett barbecue and they did an emergency catering for them thumbs up and 5 stars to Bennett. After we finally was able to contact her she gave us 2 different stories as to why.. all lies. DO NOT USE THIS CARERING LADY... SHE'LL RUIN YOUR SPECIAL DAY. Is a matter of fact after I gave her a review she shut down her Facebook page. Worst caterer ever!!!
They were hired to cater my daughters wedding for a whole weekend for 70+pp (trying to support local business) they were late the first night, the next morning they were supposed to be there at 9 am to set up, (pre cooked food) they arrived at 1130 and had to cook food. The food they cooked was burnt and sloppy. They only brought half a bag of coffee for 70+pp and no filters or sugar/sweetener/ cream. didn't clean the dishes they used, just threw in the dishwasher. they were FIRED since they broke the contract more then once, then they had the nerve to drop off the food for dinner! we told them that we had hired another caterer for dinner (again) and they refused to leave and take the food away. I called to try to resolve the issue, Sara, the owner told me that they were already paid and too bad, there was nothing we could do. DO NOT HIRE THIS COMPANY!
Restaurantji Recommends
The Cafe is located on the Art Trail. Best breakfast we had in Gatlinburg. Wish we had found it before our last day so we could have lunch also. The French Toast was amazing and my husbands omelette was delicious. The service was friendly and professional. The cook came by twice to ask out the food. Give it a try. You won't be disappointed.
Breakfast is just the start of this amazing menu. The chef must be a FOODIE- this place has the most colorful menu in town, maybe the state. But what will bring you in is a amazing low priced value! Its across the street from statue sales yard in the Glades. Lots of parking too. Plus they delivered ( we live pretty far away ) PS have a charcuterie board delivered! Amazing
Definitely recommend!! My husband had a burger, he said it was the best he has had in the area. I’ve recently been diagnosed with food allergies so I’m still learning, the folks here were so understanding and helpful and made me the most delicious chicken and spinach. We’ll definitely be back the next time we’re in town. My only regret is I didn’t take pictures of our food to post.
We thoroughly enjoyed our meal at the Happy Pine Cone Cafe. The staff were both very friendly and knowledgeable of the items on their menu. It is a nice little place that is quiet and off the beaten path. The food was hot and fresh when it was served. I recommend their cheeseburger and fries, they were very delicious and filling.
the food is great so is customer service everybody needs to try this place prices are very reasonable
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