I wouldn't stop here. Don't think the servers know what they are doing and average wait time is 15 min.
Julie Charbonneau
Clean, fast and friendly. But no restroom.
Cameron Netherland
I had two 15 dollars gift cards that I was trying to pay with and the rude guy running the register accidentally voided out the 15 dollars on one of my cards. He then proceeded to get a manger that was as clueless as he was and instead of making it right she made me wait while she called Starbucks helpline to try and get the 15 dollars from them to put back onto the card which makes absolutely no sense in the first place. After waiting 45 minutes of her on the phone and half of my money gone with no drinks she then wanted me to pay the remaining 10 dollars myself. I refused and insisted they just needed to make it right because the money was there but the employee deleted it. She then tried to hand me the phone to deal with customer service instead of her and that was my boiling point and I lost it. I ended up getting my 3 coffees which 2 of them were made completely wrong and they still owed me 4.53 cents that was left over on my card. To say they are unprofessional is an understatement and I highly recommend everyone to avoid this place at all cost. I didn’t receive a single apology and the female manager of the Starbucks is a complete jerk.
Ash Bee
I’ve never experienced a Starbucks this bad. I’m pretty sure the pink haired lady was under the influence of something. I said my order, which was a venti iced caramel macchiato with oatmilk, and she paused for a long time. She finally responded with “so you don’t want caramel?” I said it again. She says nothing. I insert my card to pay. Nothing said, no receipt. I left a tip, which I regret doing based on this interaction and the time I had to wait.
I’m not kidding when I say I waited over 30 minutes standing there while I watched them fulfill mobile orders. I seen almost all the workers going constantly. I seen people walking in grabbing entire trays of drinks ahead of me. This food city should NOT have mobile ordering. This Starbucks would not have the quantity of negative reviews if they would just serve customers who walk in the store.
I will also add that many of these workers were older women doing their best vs the typical teenage/younger people in the usual Starbucks. I think the mobile ordering is the biggest problem. I won’t be back.
jim snay
Was going to go there but there are too many negative reviews. Are the owners going to do anything to improve?
Regan Stamper
They are the slowest Starbucks I’ve ever experienced. I even pre order my drinks.
Atmosphere: 1
Food: 2
Service: 1
Dan Cain
Out of 3 Nitro Brew cold brew coffees, I did not get a single 1 that tasted the same. The first morning it was very good. That was on 7/2. The 2 I got today was both different, and not very good. I didn't get the right lids for my kids drinks. I asked for a regular lid, and was told that's all we have. Yet yesterday they had thr regular lids on them.
Service: 2
Tamara townsend
Very cool dude laid back friendly environment food was reasonable and taste good
Atmosphere: 5
Food: 5
Service: 5
Rohit Yadav
Worst, looks like a fake starbucks. Staff has no manners on how to talk to customers. Beware of you go there then you are taking a risk to be ill treated.
Atmosphere: 1
Food: 1
Service: 1
Quaky duck
Very bad no free stuff and waited about 30min just to get an espresso like work faster? this is just ridiculous ?
The staff was very unfriendly and rude. They made the drink wrong and when I ask them to fix it they argues with me. I literally had to pull up the picture of the drink on their website to show them how to do it. After they finally made the drink I said thank you and the dark haired girl just rolled her eyes and walked away. I will never come back to this place again
Atmosphere: 1
Food: 2
Service: 1
Noel Z Wiseman
Not the best Starbucks I've been to and in all probability it was the worst. The service was extremely slow. I was in Gatlinburg for a class at the Park Vista. I came to this Starbucks twice and both times it took forever to get my order with only a few people there. The guy taking my order the first day started making my order before I even finished ordering and had the expression of total confusion on his face. I'll find another Starbucks next time I'm in Gatlinburg.
Atmosphere: 3
Food: 5
Service: 2
VJ
During peak hours, you can expect long lines and slow service.
I wouldn't stop here. Don't think the servers know what they are doing and average wait time is 15 min.
Clean, fast and friendly. But no restroom.
I had two 15 dollars gift cards that I was trying to pay with and the rude guy running the register accidentally voided out the 15 dollars on one of my cards. He then proceeded to get a manger that was as clueless as he was and instead of making it right she made me wait while she called Starbucks helpline to try and get the 15 dollars from them to put back onto the card which makes absolutely no sense in the first place. After waiting 45 minutes of her on the phone and half of my money gone with no drinks she then wanted me to pay the remaining 10 dollars myself. I refused and insisted they just needed to make it right because the money was there but the employee deleted it. She then tried to hand me the phone to deal with customer service instead of her and that was my boiling point and I lost it. I ended up getting my 3 coffees which 2 of them were made completely wrong and they still owed me 4.53 cents that was left over on my card. To say they are unprofessional is an understatement and I highly recommend everyone to avoid this place at all cost. I didn’t receive a single apology and the female manager of the Starbucks is a complete jerk.
I’ve never experienced a Starbucks this bad. I’m pretty sure the pink haired lady was under the influence of something. I said my order, which was a venti iced caramel macchiato with oatmilk, and she paused for a long time. She finally responded with “so you don’t want caramel?” I said it again. She says nothing. I insert my card to pay. Nothing said, no receipt. I left a tip, which I regret doing based on this interaction and the time I had to wait.
I’m not kidding when I say I waited over 30 minutes standing there while I watched them fulfill mobile orders. I seen almost all the workers going constantly. I seen people walking in grabbing entire trays of drinks ahead of me. This food city should NOT have mobile ordering. This Starbucks would not have the quantity of negative reviews if they would just serve customers who walk in the store.
I will also add that many of these workers were older women doing their best vs the typical teenage/younger people in the usual Starbucks. I think the mobile ordering is the biggest problem. I won’t be back.
Was going to go there but there are too many negative reviews. Are the owners going to do anything to improve?
They are the slowest Starbucks I’ve ever experienced. I even pre order my drinks.
Atmosphere: 1
Food: 2
Service: 1
Out of 3 Nitro Brew cold brew coffees, I did not get a single 1 that tasted the same. The first morning it was very good. That was on 7/2. The 2 I got today was both different, and not very good. I didn't get the right lids for my kids drinks. I asked for a regular lid, and was told that's all we have. Yet yesterday they had thr regular lids on them.
Service: 2
Very cool dude laid back friendly environment food was reasonable and taste good
Atmosphere: 5
Food: 5
Service: 5
Worst, looks like a fake starbucks. Staff has no manners on how to talk to customers. Beware of you go there then you are taking a risk to be ill treated.
Atmosphere: 1
Food: 1
Service: 1
Very bad no free stuff and waited about 30min just to get an espresso like work faster? this is just ridiculous ?
Restaurantji Recommends
Leslie needs more training lol
The staff was very unfriendly and rude. They made the drink wrong and when I ask them to fix it they argues with me. I literally had to pull up the picture of the drink on their website to show them how to do it. After they finally made the drink I said thank you and the dark haired girl just rolled her eyes and walked away. I will never come back to this place again
Atmosphere: 1
Food: 2
Service: 1
Not the best Starbucks I've been to and in all probability it was the worst. The service was extremely slow. I was in Gatlinburg for a class at the Park Vista. I came to this Starbucks twice and both times it took forever to get my order with only a few people there. The guy taking my order the first day started making my order before I even finished ordering and had the expression of total confusion on his face. I'll find another Starbucks next time I'm in Gatlinburg.
Atmosphere: 3
Food: 5
Service: 2
During peak hours, you can expect long lines and slow service.
Atmosphere: 4
Food: 4
Service: 3
The Staff is very poorly trained.
Service: 1
Loading...