Firehouse Subs Hendersonville
280 Indian Lake Blvd Ste 300, Hendersonville
(615) 348-2983
Recent Reviews
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Everything was great other than the restuarant is so cold.
Atmosphere: 5
Food: 5
Service: 5
Everything we ordered was correct and delicious!!
Atmosphere: 5
Food: 5
Service: 5
The food is good but the wait times are awful. I was one of 3 people in the store, ordered a single sandwich and it took over 10 minutes to make.
Do not order from here. Terrible customer service, i was disgusted with how rude they are. I will not return.
Atmosphere: 1
Food: 1
Service: 1
Kids always love to chat more than working. Super slow service.
Atmosphere: 1
Food: 2
Service: 1
Manager is great! Always feel welcome
Atmosphere: 5
Food: 5
Service: 5
I love the food at Firehouse subs, but am always disappointed by the wait times, especially at this location.
Yesterday when I walked in there were 4 employees working, no line to order, and no other people waiting.
I was optimistic that things would go quicker than usual, but it still took almost 25 minutes to get a single sandwich.
The wait times are very frustrating, and I wish the team would optimize for speed a little more.
Atmosphere: 3
Food: 5
Service: 1
I had a disappointing experience at the Firehouse Subs in Hendersonville, TN around 8:00 sunday 5/18/25. My order took much longer than expected, which is unacceptable for a quick service restaurant. On top of that, the customer service was lacking staff ignored my greeting, and some employees were laughing in a way that felt unprofessional. One employee, a red haired girl who resembled Little Red Riding Hood, seemed to find something amusing, but in reality, it was just her lack of professionalism. Customers should be acknowledged and treated with respect, and staff especially the employee cleaning up should receive proper training on customer service. Simply looking at a customer and walking away without saying anything is not acceptable. Employees should be attentive and focused on providing good service. Unfortunately, this visit left me feeling unwelcome, and I won’t be returning to Firehouse Subs in the future.
Atmosphere: 1
Food: 1
Service: 1
Extremely slow service, even when it's not busy. Staff puts zero effort in customer service, not even greeting patrons. This is based on 2 visits 2 weeks apart. Only good thing is the food.
Atmosphere: 1
Food: 4
Service: 1
Food is always great! The fries were absolutely amazing and were crispy, just how I like them!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food was delicious. Friendly staff. Prompt service.
Atmosphere: 5
Food: 5
Service: 5
The people here are so nice every time I go in, even during the last hour of being open. The food is awesome and the staff make it even better. Thanks y'all! 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian, Chips, Sweet \u0026 Spicy Meatball, Hook and Ladder Sub, Turkey Bacon Ranch
04.03.2025
DONT ORDER DELIVERY!!!
Extended order times that change several times after order has been placed and accepted!
Can’t cancel the order and get your money back; because that’s their policy!
Don’t waste your time or money if you’re expecting food fast!
2 hours waiting, food still hasn’t arrived!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Italian
Timely and delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet & Spicy Meatball, Firehouse Hero, Hook & Ladder, Brisket Sandwich
The French Dip was amazing and one of the best I have had from a sandwich shop. Almost better than mine that I cook at home!
Atmosphere: 5
Food: 5
Service: 5
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