If you want steak n shake, id choose a different location. They were rude because I wanted keto stuff. So they legit gave me 1 tiny piece of lettuce on top my burger. When I ordered a burger wrapped in lettuce. Murfreesboro location would never do me like this
Atmosphere: 5
Food: 2
Service: 2
Lemme_ DoIt
Service 5 stars bc there is zero staff interaction there. Order on kiosks. Name called when food is ready but im from NY and we dont have these and I hate fast food. The bacon n cheese single was delicious. The burger seasoning salty but I looove salt and the bacon was crispy - exactly how I like it. Id replace McDonald's and burger king and Wendy's with this if I could.
Atmosphere: 4
Food: 5
Service: 4
William Castro
I saw one of the female workers touch and use the toilet without washing there hands, absolutely disgusting
Joe Hunter
Great food , the lady was very nice in the drive thru, took 3 mins total even with a line , Garlic burger is great
Atmosphere: 5
Food: 5
Service: 5
Cpt Jack
Very slow service.
Atmosphere: 3
Food: 3
Service: 1
Angie Kinsey
Like ordering food from a vending machine but much less pleasant.
Steak n Shake has gone the way of the golden arches- death by a thousand cuts to their customers.
You have to order your food from a kiosk or an app...OK, but WHY must it be so complicated!? Then, they have the audacity to request a tip!!! I did everything myself- WHO deserves the tip!!?
In our case, my spouse x3!
We ordered. We paid. We went to fill our drinks- spoiler alert! You have to FIND a rare service employee to obtain a large drink cup. We did. But, then: NO ICE. So, we find the rare service employee AGAIN-- we get our ice & fill our drinks. Spoiler alert! They no longer use the crushed ice we loved them for.
We didn't even bother trying to find a staff member when my spouse slipped in catsup on the floor. He got some napkins & wiped it up so others wouldn't fall.
Now, I ask you, WHO deserves the tip!?
Here's a tip: This will be our last visit to Steak n Shake. Corporate greed, not service personnel is the problem.
Atmosphere: 1
Food: 1
Service: 1
Pam B 2
Food was okay. Service and atmosphere poor
Food: 4
Service: 2
Tim Hicks
Such great burgers and shakes! And you cannot forget the amazing fries! I could eat their fries all day every day!
Atmosphere: 5
Food: 5
Service: 5
Chris Wyche
Don't go here
Atmosphere: 1
Food: 1
Service: 1
Chris Whitaker
We went in and waited for our food at the counter. We watched them put our food on the counter and it sat for over 5 mins and when they tired to serve it to us they lied and said it was fresh. They were really rude and the only guy in the back just kept saying I dont give a damn over and over. I don't know how a place like this is in business. Corporate needs to fire everyone and restaff. This used to be a great place to eat.
The only reason this got 2 stars was because the manager was sweet and accommodating. Would not go again just because our food needed to be remade and then it was still wrong after the fact of being redone. I Didn’t want to complain again after already saying something so we just finished and left. Was very disappointed as we haven’t been in a while and were really looking forward to it.
Atmosphere: 2
Food: 1
Service: 2
Tori Morris
The guy working the drive thru today 8/25/25 around 5pm-6pm was extremely rude. He might as well have thrown the bag at my husband. We had ordered & paid for extra cheese for our fries & only received one. His burger wasn’t made right & they did not give us our son’s chocolate milk with his kids meal. We both also have food poisoning from eating here.
Atmosphere: 1
Food: 1
Service: 1
Johnathan Barnes
Great burgers and shakes. Better than the competition
Atmosphere: 3
Food: 5
Service: 4
Daniel
Extremely underwhelming burger and beef tallow fries. You can get a better burger and fries over at Culver's.
Atmosphere: 5
Food: 1
Service: 3
Jessie Basinger
It was clean but there's no longer table service. You order from a kiosk and the drinks are self serve but you have to scan your receipt to get the drink machine to dispense. Very unfriendly staff they didn't want to help or answer questions.
If you want steak n shake, id choose a different location. They were rude because I wanted keto stuff. So they legit gave me 1 tiny piece of lettuce on top my burger. When I ordered a burger wrapped in lettuce. Murfreesboro location would never do me like this
Atmosphere: 5
Food: 2
Service: 2
Service 5 stars bc there is zero staff interaction there. Order on kiosks. Name called when food is ready but im from NY and we dont have these and I hate fast food. The bacon n cheese single was delicious. The burger seasoning salty but I looove salt and the bacon was crispy - exactly how I like it. Id replace McDonald's and burger king and Wendy's with this if I could.
Atmosphere: 4
Food: 5
Service: 4
I saw one of the female workers touch and use the toilet without washing there hands, absolutely disgusting
Great food , the lady was very nice in the drive thru, took 3 mins total even with a line , Garlic burger is great
Atmosphere: 5
Food: 5
Service: 5
Very slow service.
Atmosphere: 3
Food: 3
Service: 1
Like ordering food from a vending machine but much less pleasant.
Steak n Shake has gone the way of the golden arches- death by a thousand cuts to their customers.
You have to order your food from a kiosk or an app...OK, but WHY must it be so complicated!? Then, they have the audacity to request a tip!!! I did everything myself- WHO deserves the tip!!?
In our case, my spouse x3!
We ordered. We paid. We went to fill our drinks- spoiler alert! You have to FIND a rare service employee to obtain a large drink cup.
We did.
But, then: NO ICE.
So, we find the rare service employee AGAIN-- we get our ice & fill our drinks.
Spoiler alert! They no longer use the crushed ice we loved them for.
We didn't even bother trying to find a staff member when my spouse slipped in catsup on the floor. He got some napkins & wiped it up so others wouldn't fall.
Now, I ask you, WHO deserves the tip!?
Here's a tip: This will be our last visit to Steak n Shake. Corporate greed, not service personnel is the problem.
Atmosphere: 1
Food: 1
Service: 1
Food was okay. Service and atmosphere poor
Food: 4
Service: 2
Such great burgers and shakes! And you cannot forget the amazing fries! I could eat their fries all day every day!
Atmosphere: 5
Food: 5
Service: 5
Don't go here
Atmosphere: 1
Food: 1
Service: 1
We went in and waited for our food at the counter. We watched them put our food on the counter and it sat for over 5 mins and when they tired to serve it to us they lied and said it was fresh. They were really rude and the only guy in the back just kept saying I dont give a damn over and over. I don't know how a place like this is in business. Corporate needs to fire everyone and restaff. This used to be a great place to eat.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The only reason this got 2 stars was because the manager was sweet and accommodating. Would not go again just because our food needed to be remade and then it was still wrong after the fact of being redone. I Didn’t want to complain again after already saying something so we just finished and left. Was very disappointed as we haven’t been in a while and were really looking forward to it.
Atmosphere: 2
Food: 1
Service: 2
The guy working the drive thru today 8/25/25 around 5pm-6pm was extremely rude. He might as well have thrown the bag at my husband. We had ordered & paid for extra cheese for our fries & only received one. His burger wasn’t made right & they did not give us our son’s chocolate milk with his kids meal. We both also have food poisoning from eating here.
Atmosphere: 1
Food: 1
Service: 1
Great burgers and shakes. Better than the competition
Atmosphere: 3
Food: 5
Service: 4
Extremely underwhelming burger and beef tallow fries. You can get a better burger and fries over at Culver's.
Atmosphere: 5
Food: 1
Service: 3
It was clean but there's no longer table service. You order from a kiosk and the drinks are self serve but you have to scan your receipt to get the drink machine to dispense. Very unfriendly staff they didn't want to help or answer questions.
Atmosphere: 3
Food: 3
Service: 1
Loading...