The night shift click of guys that work here are rude and arrogant. If you inconvenience them in any kind of way they are rude with you for the rest of the transaction.
I walked in around 9:20pm into lobby, waited about 10 minutes nobody was at the counter. As i was standing there I could hear workers cussing and talking about people coming through drive thru, if i was a church person or very religious, i would be demanding a manager or higher up, with what i heard. I had a kid with me, but he has heard them words also, so no sweat off the back with the language. I understand they are kids, but they need to be aware of their language and how loud they talk. I started to leave, my buddy came up to counter hollared back there, 2 times. A bleached out hair girl came up, was like oh 'disappointed' like and rolling her eyes. As she took the order, she continued to be like, is that it with attitude. No my pleasure or anything nice ever said. I was going to order a shake before I left, but I didn't know if I would get service or not. As we were leaving a guy was at the counter, waiting for food. The same bleached hair girl came out and said here's your food as she slid it across counter. She had her pocketbook and walked out the side door. He said hey what about my 2 shakes, she was at the outside doors and hollared back and said "I don't know, I guess they are working on them" then went out the door. He looked and said well I don't know whether to stand here and wait or forget about them. My buddy was like wait I'll get someone up here. So he hollared back there again. A brown headed with a ponytail and glasses lady came up and was rude, she said can I help you and my buddy said he needs you and we started to walk towards door, and he ask about his milkshakes. She said we are working on them. The lobby was filthy, there was no tea what so ever, no napkins, 1 straw left after we got our 3. This use to be our favorite cookout, after this experience, I don't know if I would stop back at this one. The bleach out hair girl walked round the restaurant looking at her phone, but never attempted to clean or stock anything.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Hamburger, Burger, Onion Rings, French Fries, Fries, White Cheddar Cheese Bites
Thomas Stermer
I like this fast food restaurant. I enjoy the items that they have that aren't standard at most fast food burger places. Like the bacon ranch wrap. The food is always made great at this location. The last two times I was there I waited 15 minutes for my meal. And it was a slow day there were only three customers in the restaurant. Killing a good portion of my lunch break. The burgers are really good. I love the Cajun fries. I love the bacon ranch wrap. It's only they were slightly faster.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hamburger
Simpkins Boys2
They overcharged us for normal trays and then gave us the wrong items. I found Reese’s in my cheerwine float.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Quesadilla
Gary Avans
Reminds me of the old Central Park drive thru. Good shakes here lol at least their shake machines aren't always broken! Young lady behind the counter was sweet
Vegetarian options: Not much for the veggie folks but they do have fries and a cheese quesadilla
Atmosphere: 5
Food: 4
Service: 5
Malory Raines
0 stars if I could this is now my second time this week they have messed my order up I am a regular. First time I ordered a 2 quesadilla tray with fry’s and chicken I paid 8$ for just the 2 quesadillas and my drink. Tonight I go through to get my family dinner and they forgot my child’s tray and I asked for no lettus or tomato on my sandwhich got both and my fry’s were soggy. Stand clear of hixson cookout they need a change. Maybe some people who are a lil more awake at work.
For a dining experience that leaves a lasting impression, look no further than Cook Out. Known for their iconic Cook Out trays, they’ve mastered the art of unbeatable value in the food industry. Enjoy a satisfying burger, two sides, and a refreshing drink. The chicken fingers are so delicious, fried with remarkable care and flavor, while the hamburgers are grilled to perfection, offering a unique taste you won’t find anywhere else. If an issue arises, their team is quick to resolve it, ensuring your food is served hot and fresh with warm, friendly service. With Cook Out, you can always count on a meal that hits the mark ever since time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hush Puppies, Hamburger, Chicken Strips, Burger, Onion Rings, Cheese Fries, Quesadilla, Cajun Chicken, French Fries, Chili Cheese Fries, Fries, Chicken Quesadilla, White Cheddar Cheese Bites, Cheese Quesadilla
Joe Davis
The doors were locked at 11:15. I'm deaf and can't go through the drive thru.
Atmosphere: 1
Food: 1
Service: 1
Heather Weyers
5/28/23: This location has greatly improved the staff. The current staff now cares about what they're doing. They are accurate and extremely quick, even if the line is long.
We ordered three shakes, and that’s all, but it took easily 20-30 minutes to them. People after us were getting their orders just fine. How long can three shakes possibly take? Last time to ever come here.
Atmosphere: 3
Service: 1
Coach Jimmy
Napkin would be nice in a Togo order!!!
Atmosphere: 1
Food: 5
Service: 1
Carla Jacobson
I never feel well after eating cookout in general. Guess I want anymore lol. Also, it took literally seven minutes to get someone to come to the counter. I yelled and called. Sounds like this was the case with other reviews as well.
Atmosphere: 4
Food: 3
Service: 3
Matthew Davis
One of the few fast food places you can still go for under 10 dollars. The food is good, and the milkshakes hit different. Give a try you'll like it
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burger, Quesadilla, French Fries, Chicken Quesadilla, White Cheddar Cheese Bites, Cheese Quesadilla
Sharon Dellafave
The food was okay, the place needs a good cleaning.
The night shift click of guys that work here are rude and arrogant. If you inconvenience them in any kind of way they are rude with you for the rest of the transaction.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger, Cheesecake, Chicken Strips, Quesadilla, Cajun Chicken, French Fries, Chicken Quesadilla
I walked in around 9:20pm into lobby, waited about 10 minutes nobody was at the counter. As i was standing there I could hear workers cussing and talking about people coming through drive thru, if i was a church person or very religious, i would be demanding a manager or higher up, with what i heard. I had a kid with me, but he has heard them words also, so no sweat off the back with the language. I understand they are kids, but they need to be aware of their language and how loud they talk. I started to leave, my buddy came up to counter hollared back there, 2 times. A bleached out hair girl came up, was like oh 'disappointed' like and rolling her eyes. As she took the order, she continued to be like, is that it with attitude. No my pleasure or anything nice ever said. I was going to order a shake before I left, but I didn't know if I would get service or not. As we were leaving a guy was at the counter, waiting for food. The same bleached hair girl came out and said here's your food as she slid it across counter. She had her pocketbook and walked out the side door. He said hey what about my 2 shakes, she was at the outside doors and hollared back and said "I don't know, I guess they are working on them" then went out the door. He looked and said well I don't know whether to stand here and wait or forget about them. My buddy was like wait I'll get someone up here. So he hollared back there again. A brown headed with a ponytail and glasses lady came up and was rude, she said can I help you and my buddy said he needs you and we started to walk towards door, and he ask about his milkshakes. She said we are working on them. The lobby was filthy, there was no tea what so ever, no napkins, 1 straw left after we got our 3. This use to be our favorite cookout, after this experience, I don't know if I would stop back at this one. The bleach out hair girl walked round the restaurant looking at her phone, but never attempted to clean or stock anything.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Hamburger, Burger, Onion Rings, French Fries, Fries, White Cheddar Cheese Bites
I like this fast food restaurant. I enjoy the items that they have that aren't standard at most fast food burger places. Like the bacon ranch wrap. The food is always made great at this location. The last two times I was there I waited 15 minutes for my meal. And it was a slow day there were only three customers in the restaurant. Killing a good portion of my lunch break. The burgers are really good. I love the Cajun fries. I love the bacon ranch wrap. It's only they were slightly faster.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hamburger
They overcharged us for normal trays and then gave us the wrong items. I found Reese’s in my cheerwine float.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Quesadilla
Reminds me of the old Central Park drive thru. Good shakes here lol at least their shake machines aren't always broken! Young lady behind the counter was sweet
Vegetarian options: Not much for the veggie folks but they do have fries and a cheese quesadilla
Atmosphere: 5
Food: 4
Service: 5
0 stars if I could this is now my second time this week they have messed my order up I am a regular. First time I ordered a 2 quesadilla tray with fry’s and chicken I paid 8$ for just the 2 quesadillas and my drink. Tonight I go through to get my family dinner and they forgot my child’s tray and I asked for no lettus or tomato on my sandwhich got both and my fry’s were soggy. Stand clear of hixson cookout they need a change. Maybe some people who are a lil more awake at work.
Atmosphere: 1
Food: 1
Service: 1
I always love The Cook-Out every time I go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hush Puppies, Slaw, Chicken Strips, French Fries, Fries, Chicken Quesadilla
For a dining experience that leaves a lasting impression, look no further than Cook Out. Known for their iconic Cook Out trays, they’ve mastered the art of unbeatable value in the food industry. Enjoy a satisfying burger, two sides, and a refreshing drink. The chicken fingers are so delicious, fried with remarkable care and flavor, while the hamburgers are grilled to perfection, offering a unique taste you won’t find anywhere else. If an issue arises, their team is quick to resolve it, ensuring your food is served hot and fresh with warm, friendly service. With Cook Out, you can always count on a meal that hits the mark ever since time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hush Puppies, Hamburger, Chicken Strips, Burger, Onion Rings, Cheese Fries, Quesadilla, Cajun Chicken, French Fries, Chili Cheese Fries, Fries, Chicken Quesadilla, White Cheddar Cheese Bites, Cheese Quesadilla
The doors were locked at 11:15.
I'm deaf and can't go through the drive thru.
Atmosphere: 1
Food: 1
Service: 1
5/28/23: This location has greatly improved the staff. The current staff now cares about what they're doing. They are accurate and extremely quick, even if the line is long.
Restaurantji Recommends
We ordered three shakes, and that’s all, but it took easily 20-30 minutes to them. People after us were getting their orders just fine. How long can three shakes possibly take? Last time to ever come here.
Atmosphere: 3
Service: 1
Napkin would be nice in a Togo order!!!
Atmosphere: 1
Food: 5
Service: 1
I never feel well after eating cookout in general. Guess I want anymore lol.
Also, it took literally seven minutes to get someone to come to the counter. I yelled and called. Sounds like this was the case with other reviews as well.
Atmosphere: 4
Food: 3
Service: 3
One of the few fast food places you can still go for under 10 dollars. The food is good, and the milkshakes hit different. Give a try you'll like it
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burger, Quesadilla, French Fries, Chicken Quesadilla, White Cheddar Cheese Bites, Cheese Quesadilla
The food was okay, the place needs a good cleaning.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Hush Puppies
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