We made an online order and it was like they either can't read directions or totally ignored them. This isn't the first time. As a matter of fact we had exactly what we asked for listed on our receipt but when you open the sandwich it was like they went out of their way to FI to wrong. I'm not sure where they are pulling their hires from but I'm pretty sure a couple of kindergarten students could have done a better job. I can't even say it was done with the speed they claim because I waited at the drive through for 5 minutes and had to drive around to the window to get someone's attention just to tell them we want our sandwiches that were already paid for and apparently done wrong.
Emily H.
So here's the thing, JJ has been one of my favorite restaurants for YEARS!! I'm a pretty simple eater so my orders are usually very small and not complicated at all. For years I've gotten the same thing (turkey tom no tom with extra mayo), but over the last 2-3 mos, this location has seemed "off". The sandwich seems dry even with the added Mayo and oil/vinegar and the taste hasn't been the same. I thought maybe it was just me, but I ordered my mom and bro some food a few times and they've said the same thing. The service is always great, although it's not freaky fast when it comes to delivery (I don't mind waiting a bit for good food). I don't know if it's just this location that is slipping on the taste or if it's nationwide, but I'd really like it to get back on track as I did really enjoy eating/ordering from here at one point
Ben H.
Live 4 miles away and they wouldn't deliver. Neighborhood is in an easy spot to find and really no hassle. Tried calling the store and kindly explained but they hung up on me. I am visiting my parents in Chattanooga and wanted to get them a quick sub... Guess not. The store in Knoxville I use with the app is always great and communicates effectively. NOT THIS STORE
Anita K.
Sandwiches are fine, but they NEVER follow the instructions. i ask for the sandwich to be cut in half, never happens. i ask for napkins and get them maybe half the time. Today the sandwich was lacking any tuna on 2 inches of the sub,
Meg U.
Best sandwiches but they have never made it right once. Their saying is "freaky fast is freaky fresh" I'd rather them take their time on making my sandwich right. I always have to go back to get them to fix my sandwich.
Tom G.
Subs are fine.Cuban could be better with better quality meats . Italian sub is fine. Drive thu makes errors what is ordered and what is pick up.
Kristen W.
Yum yum! I love cold subs and this Jimmy Johns does it right! Courteous, prompt service and yummy food.
Bill K.
I went through the drive through having never been there. The employee was prompt to greet me and understanding when I told him I had never been and needed a minute. Thinking now I should have read the menu before I went but no one was behind me so I wasn't holding up any line. He was friendly upon getting my food and my wait time was minimal. You can even watch as they make your sandwich, with the location of window. The sandwich was very good, only complaint is they forgot my ranch sauce on the side.
Jacob R.
Has to be the slowest delivery service ever. Waiting over 30 minutes for a sandwich when the restaurant is less than 5 minutes away is ridiculous. They pride themselves on being "freaky fast" but all I see is a freaking disappointment.
LindaJ2265
If you are into very expensive sandwiches, this is the place for you! There is room to eat inside or you can pick up carryout. Their bread options are limited, but you can choose from a number of options to specialize your order.
Stopped by to grab lunch for tomorrow. There is not a Jimmy John's close to us. The store is very clean. The staff is courteous. They make a yummy veggie sub and it holds overnight without getting soggy. They would have gotten a 5 star review but - they were out of avocado and sprouts... that is the reason the sandwich is so tasty. Had we known we would have just come another day. We had already paid and were waiting when they announced they were out. Side note - it was 20 minutes to close... not 100% sure they were really "out" ... oh well...
Marvin M.
This would be my last choice of sub shops I have been to. Only choice for the bun was french bread. All sandwiches are served cold. The sub consisted mainly of shreeded lettuce with only a small amount of meat No gluten free bread. On the bright side, service was fast.
Clayton S.
Jimmy John's used to be my favorite fast sub shop until a recent experience with hair in my sandwich. I am appalled that this could happen and it must be a result of the lack of leadership keeping a lot of new cooks trained properly.
We made an online order and it was like they either can't read directions or totally ignored them. This isn't the first time. As a matter of fact we had exactly what we asked for listed on our receipt but when you open the sandwich it was like they went out of their way to FI to wrong. I'm not sure where they are pulling their hires from but I'm pretty sure a couple of kindergarten students could have done a better job. I can't even say it was done with the speed they claim because I waited at the drive through for 5 minutes and had to drive around to the window to get someone's attention just to tell them we want our sandwiches that were already paid for and apparently done wrong.
So here's the thing, JJ has been one of my favorite restaurants for YEARS!! I'm a pretty simple eater so my orders are usually very small and not complicated at all. For years I've gotten the same thing (turkey tom no tom with extra mayo), but over the last 2-3 mos, this location has seemed "off". The sandwich seems dry even with the added Mayo and oil/vinegar and the taste hasn't been the same. I thought maybe it was just me, but I ordered my mom and bro some food a few times and they've said the same thing. The service is always great, although it's not freaky fast when it comes to delivery (I don't mind waiting a bit for good food). I don't know if it's just this location that is slipping on the taste or if it's nationwide, but I'd really like it to get back on track as I did really enjoy eating/ordering from here at one point
Live 4 miles away and they wouldn't deliver. Neighborhood is in an easy spot to find and really no hassle. Tried calling the store and kindly explained but they hung up on me. I am visiting my parents in Chattanooga and wanted to get them a quick sub... Guess not. The store in Knoxville I use with the app is always great and communicates effectively. NOT THIS STORE
Sandwiches are fine, but they NEVER follow the instructions. i ask for the sandwich to be cut in half, never happens. i ask for napkins and get them maybe half the time. Today the sandwich was lacking any tuna on 2 inches of the sub,
Best sandwiches but they have never made it right once. Their saying is "freaky fast is freaky fresh" I'd rather them take their time on making my sandwich right. I always have to go back to get them to fix my sandwich.
Subs are fine.Cuban could be better with better quality meats . Italian sub is fine. Drive thu makes errors what is ordered and what is pick up.
Yum yum! I love cold subs and this Jimmy Johns does it right! Courteous, prompt service and yummy food.
I went through the drive through having never been there. The employee was prompt to greet me and understanding when I told him I had never been and needed a minute. Thinking now I should have read the menu before I went but no one was behind me so I wasn't holding up any line. He was friendly upon getting my food and my wait time was minimal. You can even watch as they make your sandwich, with the location of window. The sandwich was very good, only complaint is they forgot my ranch sauce on the side.
Has to be the slowest delivery service ever. Waiting over 30 minutes for a sandwich when the restaurant is less than 5 minutes away is ridiculous. They pride themselves on being "freaky fast" but all I see is a freaking disappointment.
If you are into very expensive sandwiches, this is the place for you! There is room to eat inside or you can pick up carryout. Their bread options are limited, but you can choose from a number of options to specialize your order.
Restaurantji Recommends
Stopped by to grab lunch for tomorrow. There is not a Jimmy John's close to us. The store is very clean. The staff is courteous. They make a yummy veggie sub and it holds overnight without getting soggy. They would have gotten a 5 star review but - they were out of avocado and sprouts... that is the reason the sandwich is so tasty. Had we known we would have just come another day. We had already paid and were waiting when they announced they were out. Side note - it was 20 minutes to close... not 100% sure they were really "out" ... oh well...
This would be my last choice of sub shops I have been to. Only choice for the bun was french bread. All sandwiches are served cold. The sub consisted mainly of shreeded lettuce with only a small amount of meat No gluten free bread. On the bright side, service was fast.
Jimmy John's used to be my favorite fast sub shop until a recent experience with hair in my sandwich. I am appalled that this could happen and it must be a result of the lack of leadership keeping a lot of new cooks trained properly.