Arby's
1984 S Highland Ave, Jackson
(615) 740-5370
Recent Reviews
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Ordered online, pickup time scheduled for 15 minutes after placing an order. We arrived a minute late and was told the fries needed to cook and they asked us to pull up in the drive though no one was in line behind us. After waiting 10 minutes for the order I went inside and saw an employee walking away from the counter with her fries. I asked the employee behind the counter for our order which was already in the bag and sitting on the counter. The place was empty. ** 12/10/25 2:30pm Update: I already took a survey on the app and permitted you to reach out to me by email. All I received was the same survey which I filled out. At the end there was the same can we reach you by email question again, I responded no. I will not respond to the same questionnaire a third time.
Atmosphere: 1
Food: 4
Service: 1
I tried the new steak bits, they looked good, not a lot of flavor, but that could be do to trying to appeal to everyone. They were tender. About 5 pieces for $5.99
ahhhh, I'm not sure they are worth it.
Atmosphere: 5
Food: 4
Service: 5
Fries were perfect. Fresh and hot. Meat on the hamburger was just a little stale. Server was not happy that we were there. The entrance was not marked at all and very hard to see in the dark.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Curly Fries
Stopped by for ham and cheese slider and Coke. Service great and food hot.
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service. Excellent fresh food. Fast service. Clean store. I highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
Restaurant #08901
I was disappointed. I ordered the chicken, bacon and swiss. There was one other vehicle ahead of me, already waiting in the drive thru. There were no other customers ordering inside of the restaurant. No other vehicles ordered behind me. The parking lot was empty. So they were not busy and not slammed with orders. It took them exactly 15 minutes to prepare my cold sandwich. I got out of my car and walked up to the door at the fifteen minute mark. I saw them bagging up my food. I then went back to my vehicle. I thought it would be a culinary delight. Maybe they were taking ample time to prepare every single detail because they were perfectionists. I imagined having to let the sandwich cool down before I could take a bite. Boy were my expectations way too high. They could have at least thrown it in the microwave for 30 seconds and melted the cheese a just a little bit. At least the curly fries were not too cold. I do not see them getting a Michelin star any time soon.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Curly Fries
It took a long time to get our food in the drive-thru. I think they were short handed.
Food: 5
Recommended dishes: Roast Beef, Reuben
We got the wrong order when we went to through the drive thru. When we called they refused to fix it
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Roast Beef, Curly Fries
Nothing was fresh, salty/ dry
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Love Arby's sandwiches, the fish sandwich is back , it's one of my favorites. Excellent way to get away from greasy fast food. Try out their Reuben sandwich it is excellent. They have a very inexpensive senior drink which doesn't show up on the app
Clean and pleasant interior. Plenty of parking.
Atmosphere: 5
Food: 5
Service: 5
Restaurant clean, employees super nice, food was perfect. We ate there on a Friday night. Much better service than most!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef, Roast Turkey Bacon and Ranch Wrap
Very friendly staff. Clean restaurant. Food was well prepared, waiting time acceptable.
2 out of 5 sauces where out and were not replaced. Not very professional.
Atmosphere: 3
Food: 4
Service: 3
My friend and I loved the fish sandwiches 2 for $6.99.
Atmosphere: 5
Food: 5
Service: 5
Just wanted something quick and hot after a ling day. The staff at the drive thru was friendly, the food was freshly made and I wondered why I don't come here more often, it was really good.
Atmosphere: 5
Food: 5
Service: 5
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