We stopped by the DT and tried to place our order and were purposely ignored. I thought the speaker might be broken because it made a popping noise, but when the employee finally spoke and said he wasn't doing nothing on purpose it worked fine. He refused to take our order so we had to go speak with the manager. When we told her what was going on she automatically said Landon and told another employee to have him come up front. He refused to come up front. She mentioned she had been having trouble out of him that she had gotten on to him about his phone a few times. (evidently he had been on his phone and not paying attention alot). She took our order, made sure we got our food, apologized for what happened and said Merry Christmas. She had been having issues out of Landon for a few hours he should have been sent home. There was no call for him treating us like he did. Landon needs to be fired, suspended or something.
Veronica Broyhill
My food was cold the workers didn't feel the need to give customer service I've been in management for fast food and if the drink or ice machine was down my ass walked out to the lobby to get my customers drinks. I'm very disappointed in this store and the customer service you're lucky I don't call quality control and report your store for selling cold beef especially since yall just had a salmonella outbreak issue customer trust is a big thing if you lose customer trust your store sales go down and that grounds for a store closing no matter how big the chain is!!!!!
Atmosphere: 1
Food: 1
Service: 1
Robert Hoffner
Messed up entire order the hung up when I called
Atmosphere: 1
Food: 1
Service: 1
Travis Fleming
every single time I place a mobile order for curbside I wait for 30 min wtf is the point of order ahead I've watched the drive throu clear 2x provide the service or don't offer it at all 30+ in and I ordered 45 50 min ago for 4 items
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Double Cheeseburger, French Fries, Happy Meal
Pinky DeSola
Food was good and service was super quick!
Atmosphere: 5
Food: 5
Service: 5
Karla
I should get free coffee for having to deal with all the grounds in my cup
Trisha Johnson (Kitty)
They do not do pup cups anymore apparently 😢. I always get a double cheese burger with HEAVY ONION. and somehow they just never put any on there fries r never HOT TO ORDER.. BUT SERVICE IS QUICK IN THE DRIVE THRU.. LOL HUMM BUT OTHER THEN THAT IT IS A FAST AND CONVENIENT
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Big Mac
Teresa Swanger
Daughter went in and placed a order for the 5.00 meal and came out charge for 2 Chickens and a fry because she was using a code from the app for the fry when I went back in to get it fix the manager on duty litterly said she didn't have time to do the tefund. And I was not fixing to waste more money to be charged again to get what she ask for the first time
Atmosphere: 1
Food: 2
Service: 1
Aaliyah Nelms
I understand this place is ran by kids mostly but come on now. Somebody who’s had a long day at work and just trying to get something to eat on their way home. Nobody expects this whenever they open their meal do better!!!!
Casey Vickers
Found a massive black hair in my fries only after I shoved them in my mouth. Disgusting. Kid working the register have no service at all. Didn’t give cups or anything.
Horrible they don't care burger bun burnt inside out and double cheese burger one little onion and one pickle this place is crap.
Jennifer Thompson
Always a great choice! Prices have went uo though.
Dietary restrictions: None
Kid-friendliness: Yeppers
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Mcnuggets
Aaron Greene
EMPLOYEES AND MANAGEMENT ARE RUDE AS DAY IS LONG, SINCE WHEN DID SCREAMING AT CUSTOMERS BECOME ACCEPTABLE
Atmosphere: 1
Food: 3
Service: 1
Ashley Byrd
Stopped by the drive thru. Had to repeat my order four times. Twice at the drive up screen, once at the window when I paid and then at the pick up window. When given my food and proceeded to sit at the window waiting on my drinks. Had to then repeat my drink order again. Was handed my drinks covered on the contents. Asked the employee for napkins to which she threw a handful at me and walked off. Another employee refused to give me my receipt, kept closing the window when I spoke to him and then refused to give me anyone’s name for me to contact the proper individuals to complain. The service was terrible all around. The behavior of the employee and the stand in (blue shirt) was equally unacceptable.
Better Business bureau Health inspector
Horrible service 😑 spent an hour waiting on food
We stopped by the DT and tried to place our order and were purposely ignored. I thought the speaker might be broken because it made a popping noise, but when the employee finally spoke and said he wasn't doing nothing on purpose it worked fine. He refused to take our order so we had to go speak with the manager. When we told her what was going on she automatically said Landon and told another employee to have him come up front. He refused to come up front. She mentioned she had been having trouble out of him that she had gotten on to him about his phone a few times. (evidently he had been on his phone and not paying attention alot). She took our order, made sure we got our food, apologized for what happened and said Merry Christmas. She had been having issues out of Landon for a few hours he should have been sent home. There was no call for him treating us like he did. Landon needs to be fired, suspended or something.
My food was cold the workers didn't feel the need to give customer service I've been in management for fast food and if the drink or ice machine was down my ass walked out to the lobby to get my customers drinks. I'm very disappointed in this store and the customer service you're lucky I don't call quality control and report your store for selling cold beef especially since yall just had a salmonella outbreak issue customer trust is a big thing if you lose customer trust your store sales go down and that grounds for a store closing no matter how big the chain is!!!!!
Atmosphere: 1
Food: 1
Service: 1
Messed up entire order the hung up when I called
Atmosphere: 1
Food: 1
Service: 1
every single time I place a mobile order for curbside I wait for 30 min wtf is the point of order ahead I've watched the drive throu clear 2x provide the service or don't offer it at all 30+ in and I ordered 45 50 min ago for 4 items
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Double Cheeseburger, French Fries, Happy Meal
Food was good and service was super quick!
Atmosphere: 5
Food: 5
Service: 5
I should get free coffee for having to deal with all the grounds in my cup
They do not do pup cups anymore apparently 😢. I always get a double cheese burger with HEAVY ONION. and somehow they just never put any on there fries r never HOT TO ORDER.. BUT SERVICE IS QUICK IN THE DRIVE THRU.. LOL HUMM BUT OTHER THEN THAT IT IS A FAST AND CONVENIENT
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Big Mac
Daughter went in and placed a order for the 5.00 meal and came out charge for 2 Chickens and a fry because she was using a code from the app for the fry when I went back in to get it fix the manager on duty litterly said she didn't have time to do the tefund. And I was not fixing to waste more money to be charged again to get what she ask for the first time
Atmosphere: 1
Food: 2
Service: 1
I understand this place is ran by kids mostly but come on now. Somebody who’s had a long day at work and just trying to get something to eat on their way home. Nobody expects this whenever they open their meal do better!!!!
Found a massive black hair in my fries only after I shoved them in my mouth. Disgusting. Kid working the register have no service at all. Didn’t give cups or anything.
Restaurantji Recommends
Horrible they don't care burger bun burnt inside out and double cheese burger one little onion and one pickle this place is crap.
Always a great choice!
Prices have went uo though.
Dietary restrictions: None
Kid-friendliness: Yeppers
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Mcnuggets
EMPLOYEES AND MANAGEMENT ARE RUDE AS DAY IS LONG, SINCE WHEN DID SCREAMING AT CUSTOMERS BECOME ACCEPTABLE
Atmosphere: 1
Food: 3
Service: 1
Stopped by the drive thru. Had to repeat my order four times. Twice at the drive up screen, once at the window when I paid and then at the pick up window. When given my food and proceeded to sit at the window waiting on my drinks. Had to then repeat my drink order again. Was handed my drinks covered on the contents. Asked the employee for napkins to which she threw a handful at me and walked off. Another employee refused to give me my receipt, kept closing the window when I spoke to him and then refused to give me anyone’s name for me to contact the proper individuals to complain. The service was terrible all around. The behavior of the employee and the stand in (blue shirt) was equally unacceptable.
Horrible service 😑 spent an hour waiting on food
Atmosphere: 1
Food: 1
Service: 1
Loading...