My food was cold and they took forever to bring me and my family's food.
Atmosphere: 3
Food: 1
Service: 1
Allen Osburn
Food was mid, hate when we do this, the cc scan wasn't working, we tried 3 cards, then the girl comes out with our food,then telling us the problem. Should have told us not to try the cards from the start, would have saved a lot of confusion
Atmosphere: 2
Food: 2
Service: 3
Jeff Gann (GannPaw)
Wonderful Service and fresh food
Atmosphere: 5
Food: 5
Service: 5
steve adam's
the service was great. i went through drive thru and ordered a blast and a smasher burger and the food was great and the girl on drive thru was very nice and made sure i had everything i needed.
Atmosphere: 5
Food: 5
Service: 5
Saira Martinez
Their service was not the best, I had to yell into the intercom and even that they couldn’t hear me. Punched in the wrong item even though he kept repeating he couldn’t hear me so he assumed I was ordering an item I never said. After we went over everything I had actually ordered. I looked into the bag on my way home and noticed I never got the correct sandwich. They gave me chicken sandwich with pickles only when I had in fact ordered a Chicken Club Toaster. These items are not even close to each other. If they were not able to meet my needs then they could have just told me and not charge me for something I didn’t ask for.
Food: 3
Service: 1
Darlene Teston
Stopped by Sonic for a medium blizzard. After waiting a ridiculous amount of time, I placed my order and pulled around to the window. The girl hands me the blizzard and I looked at it, half full with like a hollow area in the middle, hard to explain. I said this doesn't look right, she said well it's blizzard, again I said I've never seen one look like this, well, it's a blizzard she says. I asked for the manager, she comes over and I show her, well, we never fill them all the way up, I said I have ordered many medium blizzards and never gotten one half full, if I wanted small, I would have ordered small, finally she says she can fix it. She went over and two other employees huddle around her, looking back at me, then brings it to me, I drive up to the garbage can and dumped it in. I'll never go back. As a paying customer, I shouldn't have been treated like that. It was unreal!
Service: 1
Cindi Wheeler
I just had the worst meal ever. I ordered a cheeseburger with extra mayonnaise and pickles and some tater tots and that new coffee. The coffee is decent. The tater tots were so old and hard I sent them straight back but I think all they did was microwave them and put a few new ones on top. I ate half the cheeseburger before I ever found any mayonnaise or pickles at all. And it was just as cold. Very very disappointed.
Glenda Cornett
I couldn't tell you about the food because we left before we could order. Oh we tried to order, my husband and I both ordered loudly into the speaker just wanted a drink. How hard is that??? Apparently too hard, since we were asked to repeat ourselves over ten times. Maybe turn up the volume on your earpiece?? As loud as we had to yell you should have heard us without one. I bet Burger King heard us from across the street. One star is too many.
Service: 1
Angie Bowman
Triple smash burger absolutely delicious!
Atmosphere: 5
Food: 5
Service: 5
April Huffman
Took forever to take our order. Once the food arrived it was cold, incorrect and missing food. We pressed the button to let them know but they would never respond. We knocked on the door and a lady who works there opened the door rudely and asked what we wanted. We told her we were missing some food and needed more ketchup. She said she would let the manager know. After waiting nearly 10 minutes and ignoring us we knocked on the door again and she barely opened the door threw a piece of paper at us and said that’s the general manager and call him. We called the number but the gentleman said he does not work for Sonic. Normally we don’t eat fast food but when we have ate at Sonic before we’ve never been treated like this. Paid for a meal that was incorrect, cold and missing stuff. Do yourself a favor and go somewhere else to eat.
Absolute worst sonic I’ve ever stopped to eat at Customer Service was terrible employees were rude. Couldn’t get the meal right and then refused to do anything about the meal when it was addressed that it was wrong or something needed to be fixed. Also, they have no restrooms for customers.
Atmosphere: 1
Food: 1
Service: 1
Addison James
TERRIBLE! Showed up at 9:30. All the lights in the building were on and people were sitting at the pull in spots. We pushed the button and they said they weren’t taking any orders. They weren’t even closed??? And had no sign up??
Atmosphere: 1
Food: 1
Service: 1
William Sutherland (Bill)
Got order completely wrong. Like really wrong.
Atmosphere: 3
Food: 4
Service: 1
Payton Watson
I love y’all to death, but start giving me my zesty cheese sauce when I ask for it🙄
Atmosphere: 5
Food: 5
Service: 4
Darby Phillips
Disappointed in this experience. Mobile order wasn’t letting me add the stall number, so I chose the “pick up inside option” where they refused service unless I was at a different stall and used the call button or went through the drive thru. Then when handing over the drinks, there was no identification of which drink was which (both looked the same), and when asked the worker said “I have no idea, just taste them.” Just a bummer to not have a good customer service experience, but love the drinks, will just go to a different location.
My food was cold and they took forever to bring me and my family's food.
Atmosphere: 3
Food: 1
Service: 1
Food was mid, hate when we do this, the cc scan wasn't working, we tried 3 cards, then the girl comes out with our food,then telling us the problem. Should have told us not to try the cards from the start, would have saved a lot of confusion
Atmosphere: 2
Food: 2
Service: 3
Wonderful Service and fresh food
Atmosphere: 5
Food: 5
Service: 5
the service was great. i went through drive thru and ordered a blast and a smasher burger and the food was great and the girl on drive thru was very nice and made sure i had everything i needed.
Atmosphere: 5
Food: 5
Service: 5
Their service was not the best, I had to yell into the intercom and even that they couldn’t hear me. Punched in the wrong item even though he kept repeating he couldn’t hear me so he assumed I was ordering an item I never said. After we went over everything I had actually ordered. I looked into the bag on my way home and noticed I never got the correct sandwich. They gave me chicken sandwich with pickles only when I had in fact ordered a Chicken Club Toaster. These items are not even close to each other. If they were not able to meet my needs then they could have just told me and not charge me for something I didn’t ask for.
Food: 3
Service: 1
Stopped by Sonic for a medium blizzard. After waiting a ridiculous amount of time, I placed my order and pulled around to the window. The girl hands me the blizzard and I looked at it, half full with like a hollow area in the middle, hard to explain. I said this doesn't look right, she said well it's blizzard, again I said I've never seen one look like this, well, it's a blizzard she says. I asked for the manager, she comes over and I show her, well, we never fill them all the way up, I said I have ordered many medium blizzards and never gotten one half full, if I wanted small, I would have ordered small, finally she says she can fix it. She went over and two other employees huddle around her, looking back at me, then brings it to me, I drive up to the garbage can and dumped it in. I'll never go back. As a paying customer, I shouldn't have been treated like that. It was unreal!
Service: 1
I just had the worst meal ever. I ordered a cheeseburger with extra mayonnaise and pickles and some tater tots and that new coffee. The coffee is decent. The tater tots were so old and hard I sent them straight back but I think all they did was microwave them and put a few new ones on top. I ate half the cheeseburger before I ever found any mayonnaise or pickles at all. And it was just as cold. Very very disappointed.
I couldn't tell you about the food because we left before we could order. Oh we tried to order, my husband and I both ordered loudly into the speaker just wanted a drink. How hard is that??? Apparently too hard, since we were asked to repeat ourselves over ten times. Maybe turn up the volume on your earpiece?? As loud as we had to yell you should have heard us without one. I bet Burger King heard us from across the street. One star is too many.
Service: 1
Triple smash burger absolutely delicious!
Atmosphere: 5
Food: 5
Service: 5
Took forever to take our order. Once the food arrived it was cold, incorrect and missing food. We pressed the button to let them know but they would never respond. We knocked on the door and a lady who works there opened the door rudely and asked what we wanted. We told her we were missing some food and needed more ketchup. She said she would let the manager know. After waiting nearly 10 minutes and ignoring us we knocked on the door again and she barely opened the door threw a piece of paper at us and said that’s the general manager and call him. We called the number but the gentleman said he does not work for Sonic. Normally we don’t eat fast food but when we have ate at Sonic before we’ve never been treated like this. Paid for a meal that was incorrect, cold and missing stuff. Do yourself a favor and go somewhere else to eat.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Absolute worst sonic I’ve ever stopped to eat at Customer Service was terrible employees were rude. Couldn’t get the meal right and then refused to do anything about the meal when it was addressed that it was wrong or something needed to be fixed. Also, they have no restrooms for customers.
Atmosphere: 1
Food: 1
Service: 1
TERRIBLE! Showed up at 9:30. All the lights in the building were on and people were sitting at the pull in spots. We pushed the button and they said they weren’t taking any orders. They weren’t even closed??? And had no sign up??
Atmosphere: 1
Food: 1
Service: 1
Got order completely wrong. Like really wrong.
Atmosphere: 3
Food: 4
Service: 1
I love y’all to death, but start giving me my zesty cheese sauce when I ask for it🙄
Atmosphere: 5
Food: 5
Service: 4
Disappointed in this experience. Mobile order wasn’t letting me add the stall number, so I chose the “pick up inside option” where they refused service unless I was at a different stall and used the call button or went through the drive thru. Then when handing over the drinks, there was no identification of which drink was which (both looked the same), and when asked the worker said “I have no idea, just taste them.” Just a bummer to not have a good customer service experience, but love the drinks, will just go to a different location.
Atmosphere: 1
Food: 4
Service: 1
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