****UPDATE**** Rocky King, general manager, PERSONALLY contacted me, apologized and made amends with my concerns and made sure that future visits would not have the same issues. This was quite unexpected and I am happy to update my rating simply based on his level of concern, compassion, and attention to the customers that come in to the establishment. No one asked me to change my rating at all I'm doing this on my own volition. Thank you Rocky for your assistance and your diligence in making sure the customer is happy. We will be back. The broccoli was mushy the steak overcooked the restaurant was freezing cold everything took forever to come to the table it looked like the staff was overwhelmed and many patrons were sending things back or asking for the manager in regard to their visit I like the location in Elizabethton Tennessee much better
Atmosphere: 2
Food: 3
Service: 3
FaD3 Theory
Quick food, not crazy $ with good reason
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Menu
Jessica Underwood
Good service and very good food
Atmosphere: 5
Food: 5
Service: 5
Rob Edwards
Place is old. Needs a remodel in side.
Atmosphere: 2
Food: 3
Service: 3
Donald Blaylock
Not so hot smashed potatoes that is as a matter of fact both my wife and my smashed potatoes were ice cold the other food item were very hot however , our server Brook started off very well but after she took our order she no longer came back , we even had to ask the young lady that seated us for silverware after our food arrived and that was long before brook was seated with an 11 seating , so no streak sauce or other drink refills etc. Once she did bring the bill to explain about the 11 seating the bill showed a 3$ charge for adding cheese to my already included broccoli order which seemed a little high but it was what it was by than. She did apolize to the people behind us that were her customers that had just be seated about the 11 placed taking alot of time and she did have someone else come and take their food order. So I tipped her above 20 percent anyway even though she did not honestly earn it. I would not go back into this applees if in the johnson city area in the future.Best regardsDon Blaylock
Atmosphere: 4
Food: 3
Service: 3
Stephanie H
Great service. Great experience. Friendly waitress / server.
Atmosphere: 5
Food: 5
Service: 5
Christina Jester
I'm a door dash driver and it is IMPOSSIBLE to even attempt to get help when you get there!! You have to holler at someone just to get acknowledged! ?
Glenda Purser
I went to Applebee's @ 9:00... Hoping to avoid as many people as possible and have a couple of adult beverages... And Dinner...Upon entering and sitting at the bar I was greeted by both the bartender on duty along with one of the bartender's that sat at the bar but was not working... I later found out she was sitting with her Father and another friend I am not sure whether she also worked there or not... They were all 3 visibly intoxicated... The Father became increasingly belligerent and it was obvious he intended to ruin someone's night... Turns out it was mine... He took straws and was blowing the paper wrappers off of them in my direction... The bartender on duty noticed and asked him what if he had hit me with the paper... To which I replied... I think that is his intention... He continued with his sarcasm that was obviously aimed at me and in true Applebee's form the bartender on duty or the bartender sitting at the bar did nothing to put a stop to his behavior... At one point the manager on duty emerged from the back... Giving the bartender on duty the opportunity to ask her... Since she wouldn't... To put a stop to the drunk Father's behavior... I do however believe she was witness to it herself... She eventually sat down beside the 3 of them having conversation and laughing along with them... I think it is important to add I never said a word to the drunk Father... Finally it became so apparent that he was trying to engage me... That I sat there waiting for him to say something to me directly... He had become the very kind of person I had waited 'til almost closing to avoid and I was beyond aggravated... As I left I said something to the bartender and within ear shot of the manager on duty about his behavior... Neither one of them offered any apology...I think it is also important to add that all 3 had obviously been over served...and left driving intoxicated.... Which further proves... not only the obvious lack of concern for the patrons... But their disregard for the safety of the people on the road...
S R
I have been to this Applebee's many times since the 1990's. Usually everything is spot on. Except today. From the minute my wife and I were greeted to the 30+ minutes to receive our food, everything was very poor. Long story short, we had to ask for the manager. "Rocky," the manager, was polite and understanding. He did his best to rectify the poor service and food. His ability to handle the situation is the main reason we will return.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Menu
Marie Green
The appetizer was cold except the wings. Then our entrees were luke warm at best after waiting for at least 30 minutes. My daughter threw up when she got home & my husband got sick this morning. Your cooks need to make sure the chicken is done before serving.
Always loving coming here or ordering from here food is always delicious and service is always top
Atmosphere: 5
Food: 5
Service: 5
Savanna Nelson
Food and drinks were great, there was no wait and our server was excellent. Good little bar to eat
Atmosphere: 5
Food: 5
Service: 5
Lorie Guggenberger
Food was excellent, Food service was excellent. Bar/Drink service sucks. Reordered drinks at 1/2 and 1/3 full, both glasses were emptied for more than 10 min- that's longer than 20 before refilled. Several times we drank from an empty glass or ice water waiting for refills. Bartender was waiting tables and filled in between.
Atmosphere: 4
Food: 5
Service: 3
Edmond Davis
Staff was really professional. The food was below par.
Atmosphere: 5
Food: 3
Service: 5
Trecia Hayes
Our salad, had fresh, crisp lettuce. Barely any tomatoes, cucumbers or cheese, not to mention my bowl had smugs on outside of it. Just wasn't impressed with service, slow and kept taking our food to the table behind us. We usually look forward to eating here when we go to JC but this time overall was disappointed.
****UPDATE**** Rocky King, general manager, PERSONALLY contacted me, apologized and made amends with my concerns and made sure that future visits would not have the same issues. This was quite unexpected and I am happy to update my rating simply based on his level of concern, compassion, and attention to the customers that come in to the establishment. No one asked me to change my rating at all I'm doing this on my own volition. Thank you Rocky for your assistance and your diligence in making sure the customer is happy. We will be back. The broccoli was mushy the steak overcooked the restaurant was freezing cold everything took forever to come to the table it looked like the staff was overwhelmed and many patrons were sending things back or asking for the manager in regard to their visit I like the location in Elizabethton Tennessee much better
Atmosphere: 2
Food: 3
Service: 3
Quick food, not crazy $ with good reason
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Menu
Good service and very good food
Atmosphere: 5
Food: 5
Service: 5
Place is old. Needs a remodel in side.
Atmosphere: 2
Food: 3
Service: 3
Not so hot smashed potatoes that is as a matter of fact both my wife and my smashed potatoes were ice cold the other food item were very hot however , our server Brook started off very well but after she took our order she no longer came back , we even had to ask the young lady that seated us for silverware after our food arrived and that was long before brook was seated with an 11 seating , so no streak sauce or other drink refills etc. Once she did bring the bill to explain about the 11 seating the bill showed a 3$ charge for adding cheese to my already included broccoli order which seemed a little high but it was what it was by than. She did apolize to the people behind us that were her customers that had just be seated about the 11 placed taking alot of time and she did have someone else come and take their food order. So I tipped her above 20 percent anyway even though she did not honestly earn it. I would not go back into this applees if in the johnson city area in the future.Best regardsDon Blaylock
Atmosphere: 4
Food: 3
Service: 3
Great service. Great experience. Friendly waitress / server.
Atmosphere: 5
Food: 5
Service: 5
I'm a door dash driver and it is IMPOSSIBLE to even attempt to get help when you get there!! You have to holler at someone just to get acknowledged! ?
I went to Applebee's @ 9:00... Hoping to avoid as many people as possible and have a couple of adult beverages... And Dinner...Upon entering and sitting at the bar I was greeted by both the bartender on duty along with one of the bartender's that sat at the bar but was not working... I later found out she was sitting with her Father and another friend I am not sure whether she also worked there or not... They were all 3 visibly intoxicated... The Father became increasingly belligerent and it was obvious he intended to ruin someone's night... Turns out it was mine... He took straws and was blowing the paper wrappers off of them in my direction... The bartender on duty noticed and asked him what if he had hit me with the paper... To which I replied... I think that is his intention... He continued with his sarcasm that was obviously aimed at me and in true Applebee's form the bartender on duty or the bartender sitting at the bar did nothing to put a stop to his behavior... At one point the manager on duty emerged from the back... Giving the bartender on duty the opportunity to ask her... Since she wouldn't... To put a stop to the drunk Father's behavior... I do however believe she was witness to it herself... She eventually sat down beside the 3 of them having conversation and laughing along with them... I think it is important to add I never said a word to the drunk Father... Finally it became so apparent that he was trying to engage me... That I sat there waiting for him to say something to me directly... He had become the very kind of person I had waited 'til almost closing to avoid and I was beyond aggravated... As I left I said something to the bartender and within ear shot of the manager on duty about his behavior... Neither one of them offered any apology...I think it is also important to add that all 3 had obviously been over served...and left driving intoxicated.... Which further proves... not only the obvious lack of concern for the patrons... But their disregard for the safety of the people on the road...
I have been to this Applebee's many times since the 1990's. Usually everything is spot on. Except today. From the minute my wife and I were greeted to the 30+ minutes to receive our food, everything was very poor. Long story short, we had to ask for the manager. "Rocky," the manager, was polite and understanding. He did his best to rectify the poor service and food. His ability to handle the situation is the main reason we will return.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Menu
The appetizer was cold except the wings. Then our entrees were luke warm at best after waiting for at least 30 minutes. My daughter threw up when she got home & my husband got sick this morning. Your cooks need to make sure the chicken is done before serving.
Food: 1
Service: 2
Restaurantji Recommends
Always loving coming here or ordering from here food is always delicious and service is always top
Atmosphere: 5
Food: 5
Service: 5
Food and drinks were great, there was no wait and our server was excellent. Good little bar to eat
Atmosphere: 5
Food: 5
Service: 5
Food was excellent, Food service was excellent. Bar/Drink service sucks. Reordered drinks at 1/2 and 1/3 full, both glasses were emptied for more than 10 min- that's longer than 20 before refilled. Several times we drank from an empty glass or ice water waiting for refills. Bartender was waiting tables and filled in between.
Atmosphere: 4
Food: 5
Service: 3
Staff was really professional. The food was below par.
Atmosphere: 5
Food: 3
Service: 5
Our salad, had fresh, crisp lettuce. Barely any tomatoes, cucumbers or cheese, not to mention my bowl had smugs on outside of it. Just wasn't impressed with service, slow and kept taking our food to the table behind us. We usually look forward to eating here when we go to JC but this time overall was disappointed.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Fiesta Lime Chicken, Spinach Dip, Steamed Broccoli, 12 Oz Ribeye