Food is always good. The cheese sauce is impeccable on the fries! The restaurant could really do with some updating. It just looks old and outdated. The bathrooms are in rough shape.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: French Fries, Kids Meal, Half Pound Roast Beef
Darlene Morrow
Got a bacon and turkey gyro. Only one piece of bacon on both sandwiches.
Food: 2
Service: 5
Michael Gramlich
Food is good. Homeless people hang out near this parking lot.
Atmosphere: 3
Food: 5
Service: 5
Kayla Pancake
Fries were so hard I couldn’t even eat them.
Atmosphere: 1
Food: 1
Service: 1
Cory Abbott
The crew is always miserable. You never get everything you pay for. Then when you call they act like you're a problem. It's a shame not many restaurants nearby.
Updated to 2 stars management team reached out. Had a good conversation, they offered to replace the order. I went several days later and got the replacement order. They took care of me, got home.... wrong again. 5pm not even busy.
Atmosphere: 1
Food: 4
Service: 1
Heather Reed
Arbys has just become way too expensive for fast food, especially being a one income household. So we only go when we have coupons that we receive in the mail. But this is like the third time now that we've received fries that are barely half full. Not to mention, the meat on the sandwiches has become half of what it used to be. My turkey bacon ranch sandwich only had enough turkey on it for half the sandwich. I wish I had taken a picture of my sandwich as well bc it was just pitiful. Needless to say, we're just done with Arby's!! It's totally not worth the money at all!!
Atmosphere: 1
Food: 1
Service: 1
Jennifer TUCKER
I paid almost $16 I got nothing but cold food every bit of the food that I purchased was cold the least you could do is give us fresh food especially if there's no one around and no line can I get some fresh food I spent my money for fast hot food.. just disappointed only thing I literally ate today and it went in garbage just like it tasted.
Food: 1
Recommended dishes: Classic Roast Beef
Tina Johnson
The lady at the window was rude! Threw my bag at me when I ask for 2 extra arbys sauce. If im paying $12.00 for a sandwich, drink and fries i don't think asking for 2 extra arbys sauce is too much!!!
Atmosphere: 3
Food: 4
Service: 1
Christine Seddon
Lady who took order seemed friendly, but young boy who was at window acted like he wanted to be anywhere else but there. Food was hot and decent.
I got the French dip sandwich and it has little meat on it. $6.49 for this is pathetic. I could have gotten a regular roast beef for less money and same meat. It won't allow me to add pic here to show how sad it is.
My mother &I frequented Arby's in Oak Ridge TN, but have not eaten there in last 6mos. as we have been homeless. Today, 2/7/25 we got an apartment in Johnson City TN and stopped by #1766. I asked Regina T. if they still had Happy Hour & she said "Yes.", so I went on with our regular order. She gave me the total and I was dumbstruck. I HATE confrontation (PTSD) so I just paid and took our food. My mother was shocked and angered. I couldn't even eat mine because I was crying hysterically. We could have gone elsewhere for that amount! We dont have extra money to burn like that! I went outside to wait for my mother to finish. Even though I was nervous I asked to see the manager. Nikki Taylor, Mgr. came up and I told her about what happened. She replied," Well, she's only been here 6 was or so, she must have misunderstood you." If you had come to me before you paid, we could have done something." I said, like what? She replied, "like taking food off until you could afford your bill." She did not apologize nor did she say she'd retrain. The incident seems petty, but it caused me and my mother great strife and WE WILL NEVER EAT AT AN ARBY'S AGAIN! Why do away with something like Happy Hour if it works...to make more money off people like us!?! Retrain your management and your front line.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Roast Beef, French Dip, Classic Roast Beef
Regg Sk
If you purchase at the window, take the time to check your order. Shorted us on our order on November 19th at 8:00pm. A super disappointment for my 87 year old mom, it being her food they left out. The female manager at the South Roan store doesn't have any business being a manager...very inadequate at her job from my treatment. WE WILL NO LONGER BE DOING BUSINESS WITH THIS ARBYS in the future.
Food: 2
Service: 1
Michael Garvey
One of my favorite places to get a great sandwich.
It is fast food so as far as fast food goes it is a good place to eat. Most people know about Arby's and their selection. I did have an issue with the order and when I called and spoke with them they were happy to oblige and I returned and got everything fixed fairly quickly.
Food is always good. The cheese sauce is impeccable on the fries! The restaurant could really do with some updating. It just looks old and outdated. The bathrooms are in rough shape.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: French Fries, Kids Meal, Half Pound Roast Beef
Got a bacon and turkey gyro. Only one piece of bacon on both sandwiches.
Food: 2
Service: 5
Food is good. Homeless people hang out near this parking lot.
Atmosphere: 3
Food: 5
Service: 5
Fries were so hard I couldn’t even eat them.
Atmosphere: 1
Food: 1
Service: 1
The crew is always miserable. You never get everything you pay for. Then when you call they act like you're a problem.
It's a shame not many restaurants nearby.
Updated to 2 stars management team reached out. Had a good conversation, they offered to replace the order. I went several days later and got the replacement order. They took care of me, got home.... wrong again. 5pm not even busy.
Atmosphere: 1
Food: 4
Service: 1
Arbys has just become way too expensive for fast food, especially being a one income household. So we only go when we have coupons that we receive in the mail. But this is like the third time now that we've received fries that are barely half full. Not to mention, the meat on the sandwiches has become half of what it used to be. My turkey bacon ranch sandwich only had enough turkey on it for half the sandwich. I wish I had taken a picture of my sandwich as well bc it was just pitiful. Needless to say, we're just done with Arby's!! It's totally not worth the money at all!!
Atmosphere: 1
Food: 1
Service: 1
I paid almost $16 I got nothing but cold food every bit of the food that I purchased was cold the least you could do is give us fresh food especially if there's no one around and no line can I get some fresh food I spent my money for fast hot food.. just disappointed only thing I literally ate today and it went in garbage just like it tasted.
Food: 1
Recommended dishes: Classic Roast Beef
The lady at the window was rude! Threw my bag at me when I ask for 2 extra arbys sauce. If im paying $12.00 for a sandwich, drink and fries i don't think asking for 2 extra arbys sauce is too much!!!
Atmosphere: 3
Food: 4
Service: 1
Lady who took order seemed friendly, but young boy who was at window acted like he wanted to be anywhere else but there. Food was hot and decent.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Corned Beef Reuben, Classic Roast Beef
I got the French dip sandwich and it has little meat on it. $6.49 for this is pathetic. I could have gotten a regular roast beef for less money and same meat. It won't allow me to add pic here to show how sad it is.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: French Dip, Reuben
Restaurantji Recommends
My mother &I frequented Arby's in Oak Ridge TN, but have not eaten there in last 6mos. as we have been homeless. Today, 2/7/25 we got an apartment in Johnson City TN and stopped by #1766. I asked Regina T. if they still had Happy Hour & she said "Yes.", so I went on with our regular order. She gave me the total and I was dumbstruck. I HATE confrontation (PTSD) so I just paid and took our food. My mother was shocked and angered. I couldn't even eat mine because I was crying hysterically. We could have gone elsewhere for that amount! We dont have extra money to burn like that! I went outside to wait for my mother to finish. Even though I was nervous I asked to see the manager. Nikki Taylor, Mgr. came up and I told her about what happened. She replied," Well, she's only been here 6 was or so, she must have misunderstood you." If you had come to me before you paid, we could have done something." I said, like what? She replied, "like taking food off until you could afford your bill." She did not apologize nor did she say she'd retrain. The incident seems petty, but it caused me and my mother great strife and WE WILL NEVER EAT AT AN ARBY'S AGAIN! Why do away with something like Happy Hour if it works...to make more money off people like us!?! Retrain your management and your front line.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Roast Beef, French Dip, Classic Roast Beef
If you purchase at the window, take the time to check your order. Shorted us on our order on November 19th at 8:00pm. A super disappointment for my 87 year old mom, it being her food they left out. The female manager at the South Roan store doesn't have any business being a manager...very inadequate at her job from my treatment. WE WILL NO LONGER BE DOING BUSINESS WITH THIS ARBYS in the future.
Food: 2
Service: 1
One of my favorite places to get a great sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Cakes, Roast Beef, Classic Roast Beef
It is fast food so as far as fast food goes it is a good place to eat. Most people know about Arby's and their selection. I did have an issue with the order and when I called and spoke with them they were happy to oblige and I returned and got everything fixed fairly quickly.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Reuben
Always has the best food great customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Loaded Curly Fries
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