The employees of this establishment are extremely rude. The franchise should be embarrassed for allowing their customers to be treated so poorly. Unacceptable.
Atmosphere: 1
Service: 1
Sandi Lovitt
I absolutely HATE that they FORCE you to create an account in order to place an online order. Most places allow patrons the option to "continue as a guest". This will be my 1st and last order. And of course I'm deleting the FORCED ACCOUNT
Erik Watson
Visited the store at 230pm today to place a to go order and I was the only patron in the store at that time and it was so dirty. Trash receptacle was full. Trays, napkins, food strewn everywhere in all four corners of the dining area. The employee who came out to ring me up was completely distracted by the airpod in his ear and asked me to repeat my sandwich order because he was busy listening to what was playing in his ear. The second employee came out of the back to cook my order and he too had airpods in his ears and was not paying attention to the meat on the grill. He ended up burning my steak and did not put the mushrooms requested on my chicken. I had to ask if he was going to put mushrooms on that sandwich and his reply was "Oh I didn't see that". As my order was being bagged there were several (at least 3) orders that came in from online and both employees huffed and puffed because they were now going to have to work a little bit more. One of them went to to back and grabbed another employee who seemed to be waking up from a nap, as she rubbed her eyes and yawned on her way out of the back door. Will not return to this store unless these people can clean the store and pay better attention to their customers.
Recommended dishes: Philly Cheesesteak, French Fries
Meghan Morrison
Excellent if hungover.
Food: 5
Service: 5
Linda Foster
Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
Kelli Hall
Waiting in line to place order 12 min prior to walking out. Three employees in front service but they have 3 working orders and will not take any more orders so they can catch up. 6 people in line to order.. seriously lacking in time management and common sense. The guy with the broom should have been helping the one guy cooking ONE sandwich. I absolutely could take care of business ? using common sense and a Lil preparation! This is a common theme. Just close up.
Atmosphere: 3
Food: 1
Service: 1
Kam Brown
By far the WORST atmosphere not one person spoke and after placing my order and telling them the way I wanted my sandwich made it was like I was there aggravating them i will say the food is always good I’m just glad we get to SEE them make the food because the way their attitudes was towards a paying customer was HORRIBLE!!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Philly Cheesesteak
Mike Himmelsbach
Zero for Service and Atmosphere but this app wont allow it!! What a disappointment. My wife fell as the rain floor was slippery. How rude these employees are for laughing and not offering to help. Then made a poor sandwich with half a roll worth of meat. In principle I will go elsewhere for cheese steak. Can't stand rude, poor service.
Good food and quick service but unfortunately relatively expensive for what it is.
Atmosphere: 4
Food: 4
Service: 4
Nicole Gallagher
Great food. Quick service. Kind staff. I love grabbing this for lunch!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken California
Feather Holt Payne
Great Philly cheese steak! Very clean inside. Made fresh and fast. The bacon cheese and ranch fries were really good as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Fries Cheese Bacon
Natasha Smith
You catch them an hour before close and they won’t even pick up the phone. It’s like they’re intentionally blocking orders coming in. I mean. If y’all are short on staff then just change hours or close already.Update; 9/23: Called at 11:15AM; after Google said they were open. “We don’t do orders over the phone. We do Door dash, grub hub,…”We have always ever ordered over the phone. I hope y’all close due to lack of business.
Atmosphere: 1
Food: 5
Service: 1
Elizabeth hinchey (Elliehincheyy)
0/1000000 they made everything wrong. mid location.
The employees of this establishment are extremely rude. The franchise should be embarrassed for allowing their customers to be treated so poorly. Unacceptable.
Atmosphere: 1
Service: 1
I absolutely HATE that they FORCE you to create an account in order to place an online order. Most places allow patrons the option to "continue as a guest". This will be my 1st and last order. And of course I'm deleting the FORCED ACCOUNT
Visited the store at 230pm today to place a to go order and I was the only patron in the store at that time and it was so dirty. Trash receptacle was full. Trays, napkins, food strewn everywhere in all four corners of the dining area. The employee who came out to ring me up was completely distracted by the airpod in his ear and asked me to repeat my sandwich order because he was busy listening to what was playing in his ear. The second employee came out of the back to cook my order and he too had airpods in his ears and was not paying attention to the meat on the grill. He ended up burning my steak and did not put the mushrooms requested on my chicken. I had to ask if he was going to put mushrooms on that sandwich and his reply was "Oh I didn't see that". As my order was being bagged there were several (at least 3) orders that came in from online and both employees huffed and puffed because they were now going to have to work a little bit more. One of them went to to back and grabbed another employee who seemed to be waking up from a nap, as she rubbed her eyes and yawned on her way out of the back door. Will not return to this store unless these people can clean the store and pay better attention to their customers.
Atmosphere: 1
Food: 3
Service: 1
Great food! Nice people!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon 3 Cheesesteak Combo Meal, Philly Cheesesteak, French Fries
I really like Charley's
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Philly Cheesesteak, French Fries
Excellent if hungover.
Food: 5
Service: 5
Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
Waiting in line to place order 12 min prior to walking out. Three employees in front service but they have 3 working orders and will not take any more orders so they can catch up. 6 people in line to order.. seriously lacking in time management and common sense. The guy with the broom should have been helping the one guy cooking ONE sandwich. I absolutely could take care of business ? using common sense and a Lil preparation! This is a common theme. Just close up.
Atmosphere: 3
Food: 1
Service: 1
By far the WORST atmosphere not one person spoke and after placing my order and telling them the way I wanted my sandwich made it was like I was there aggravating them i will say the food is always good I’m just glad we get to SEE them make the food because the way their attitudes was towards a paying customer was HORRIBLE!!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Philly Cheesesteak
Zero for Service and Atmosphere but this app wont allow it!! What a disappointment. My wife fell as the rain floor was slippery. How rude these employees are for laughing and not offering to help. Then made a poor sandwich with half a roll worth of meat. In principle I will go elsewhere for cheese steak. Can't stand rude, poor service.
Food: 1
Restaurantji Recommends
Good food and quick service but unfortunately relatively expensive for what it is.
Atmosphere: 4
Food: 4
Service: 4
Great food. Quick service. Kind staff. I love grabbing this for lunch!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken California
Great Philly cheese steak! Very clean inside. Made fresh and fast. The bacon cheese and ranch fries were really good as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Fries Cheese Bacon
You catch them an hour before close and they won’t even pick up the phone. It’s like they’re intentionally blocking orders coming in. I mean. If y’all are short on staff then just change hours or close already.Update; 9/23: Called at 11:15AM; after Google said they were open. “We don’t do orders over the phone. We do Door dash, grub hub,…”We have always ever ordered over the phone. I hope y’all close due to lack of business.
Atmosphere: 1
Food: 5
Service: 1
0/1000000 they made everything wrong. mid location.
Atmosphere: 1
Food: 1
Service: 1