Chicken Shops near Johnson City, TN

“Food is great. But I have to say the service needs work. Had a bad experience with a pickup order where part of my order had been missed. Instead immediately I get a response from the first voice telling me snarkily that “no there were none on that order, I filled it myself”. To which I had to had to read off my email confirmation for my order. I then get 2 minutes of silence. When the voice comes back it tells me, “oh, those will be here to pick up when you get here.” So I ask, “so I have to make a second trip? Is there anything you can offer on my order because it was left off in order to make up for the 20 minute round trip I have to make?” (The voice has no idea how to answer my question.) I finally drive the ten minutes to the location to get the rest of my order, and the same snarky voice is at the pickup window. I get a quick apology from a manager and the remainder of my order. But I’ve been in customer service for 20 years… One should make an attempt to not just apologize, but to compensate for the effort a customer had to go through for the businesses mistake. To do otherwise, implies indifference. I got nothing from them. No, here’s a few extra biscuits to make up for the trouble. Or a coupon for your next visit. Nope. Just snarky voices and a quick apology. Honestly if we didn’t have food allergies and liked the food, I wouldn’t go back. Definitely gonna have on my list of places I may need a break from… it won’t help if I like the food if it gives me high blood pressure because of the staff. Please train your staff better. Less attitude would be great. And as painful as the phrase can be “the customer is always right”— Legit it’s best to not call your customers liars right off the bat.“

“Great safe. Clear area. Indoor playground with kids.“

“great food, great kind service, and food is always correct“

“Debbie, on the morning staff is the best Chick-Fil-A worker I have ever met!! She is kind, attentive, and makes relationships with her customers. She has single handily made my friend and I want to drive out of our way to visit this location! We love Debbie, West Market Street has an asset on their hands!“

“If there's one there's one thing I have to praise East Tennessee State University about, it's that they know how to take care of their students. This Chick-fil-A is conveniently located in a place where a lot of students pass by or socialize in. Not to mention it's open until 10PM making it ideal if you need a late night snack.“