Honestly this is the best location and the worst staff most times. It’s alway changing of drive through to in person availability and the orders are constantly wrong I hate I have to stop going but I have and corporate Dunkin doesn’t give a crap either and I have complained several several times
Atmosphere: 1
Service: 1
Rc Flyer
This is the slowest Duncan I have ever even been to. The girl was confused on how to make my coffee that's literally on the menu.... As if that wasn't bad enough waiting in line for over 10 minutes after having ordered your coffee is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Lori Tate
It is drive thru only which is annoying and then we had to wait til they brewed coffee at a coffee shop???
Service: 1
Jack Cline
Horrible service. Corporate needs to intervene and hire new management. The store is understaffed and the manager has no clue what she’s doing. Lobby is constantly closed due to understaffing or poor scheduling.
Atmosphere: 1
Food: 1
Service: 1
Allie Belle
Window sounded annoyed when I pulled up, it took 38 mins to get my food with barely anyone in line… not impressed.
Atmosphere: 2
Food: 3
Service: 1
Julie Haney
I have been getting Dunkin Latte for many years here. Shout out to the girl at the window idk if she still works there but she use to have blue hair. She is so sweet and my latte was always perfection. Now this new team in the mornings on up to around 3pm is awful. This morning not enough oat milk it was brown, took it back got another and could not even taste it. It's been this way for weeks now. Have they not been trained properly to make one? Idk what is going on but I'm done with trying to have my daily Latte. Do better!
MD RASEL
too lazy worker😜
Atmosphere: 1
Service: 1
Charlana Campbell
They mess my coffee order up every single time I go there. It’s right by my house so I’ll continue to go. But I order the same thing every single day. They get it right once or twice a week. Also they never have any employees working there. They need to train people and get better management in there.
Atmosphere: 2
Food: 1
Service: 2
Regina Baker
First let me start with something positive.. I love Dunkin’s breakfast wraps. Now let me get to the real bread and butter. The Sunset Dunkin’ Donuts has the worst customer service I have ever experienced. I have held off on this review bc I know that everyone has bad days and feel overwhelmed. Each time I pull to the drive through I am met with silence then a sharp tone. The person taking my order..this time it was Em..was very condescending and spoke each word as if it had a period after it. My drink was wrong..I had to go in and have it fixed. The lady which I believe may have been a manager was very friendly. Once again..Em was sharp and said to me WHAT.WAS.IN.IT? I told her she had a horrible attitude. Am I the only one that has had this experience at this location?!
Atmosphere: 1
Food: 2
Service: 1
Doridey Martinez
Too slow. They take more than 15 minutes to attend on the Thru Drive.
I came through the drive through to get a sweet tea and asked how fresh it was I got the response I got here at 2 so im not sure I ask is there not a label that yall put on the tea so u can tell how old it is i only asked because I was giving some to my kid..... I got told its broken... and by another employee I got told you can go else where if you want to know the time it was made so I definitely pulled off I will not be back at this dunkin the bat heads dont know no better than to not do there job. I dont write comments but this is very very disrespectful
Atmosphere: 1
Food: 1
Service: 1
Desiree Boyd
Autumn is a WONDERFUL woman!!!! I am 36 weeks pregnant and Uber said they didn't have my order. Obviously im very emotional right now. Not only did she make sure to get my order going but she calmed me down by her sweet tone I loved this
Service: 5
Forever “//” Over
Little to sweet
Atmosphere: 5
Food: 4
Service: 5
Matthew Melita
Best sausage , bacon and cheese croissant in town!!!!
Atmosphere: 5
Food: 5
Service: 5
Trent Barnes
Customer service was friendly but they were a bit slow with order taking and fulfilling the order.
Honestly this is the best location and the worst staff most times. It’s alway changing of drive through to in person availability and the orders are constantly wrong I hate I have to stop going but I have and corporate Dunkin doesn’t give a crap either and I have complained several several times
Atmosphere: 1
Service: 1
This is the slowest Duncan I have ever even been to. The girl was confused on how to make my coffee that's literally on the menu.... As if that wasn't bad enough waiting in line for over 10 minutes after having ordered your coffee is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
It is drive thru only which is annoying and then we had to wait til they brewed coffee at a coffee shop???
Service: 1
Horrible service. Corporate needs to intervene and hire new management. The store is understaffed and the manager has no clue what she’s doing. Lobby is constantly closed due to understaffing or poor scheduling.
Atmosphere: 1
Food: 1
Service: 1
Window sounded annoyed when I pulled up, it took 38 mins to get my food with barely anyone in line… not impressed.
Atmosphere: 2
Food: 3
Service: 1
I have been getting Dunkin Latte for many years here. Shout out to the girl at the window idk if she still works there but she use to have blue hair. She is so sweet and my latte was always perfection. Now this new team in the mornings on up to around 3pm is awful. This morning not enough oat milk it was brown, took it back got another and could not even taste it. It's been this way for weeks now. Have they not been trained properly to make one? Idk what is going on but I'm done with trying to have my daily Latte. Do better!
too lazy worker😜
Atmosphere: 1
Service: 1
They mess my coffee order up every single time I go there. It’s right by my house so I’ll continue to go. But I order the same thing every single day. They get it right once or twice a week. Also they never have any employees working there. They need to train people and get better management in there.
Atmosphere: 2
Food: 1
Service: 2
First let me start with something positive.. I love Dunkin’s breakfast wraps. Now let me get to the real bread and butter. The Sunset Dunkin’ Donuts has the worst customer service I have ever experienced. I have held off on this review bc I know that everyone has bad days and feel overwhelmed. Each time I pull to the drive through I am met with silence then a sharp tone. The person taking my order..this time it was Em..was very condescending and spoke each word as if it had a period after it. My drink was wrong..I had to go in and have it fixed. The lady which I believe may have been a manager was very friendly. Once again..Em was sharp and said to me WHAT.WAS.IN.IT? I told her she had a horrible attitude. Am I the only one that has had this experience at this location?!
Atmosphere: 1
Food: 2
Service: 1
Too slow. They take more than 15 minutes to attend on the Thru Drive.
Atmosphere: 5
Food: 5
Service: 1
Restaurantji Recommends
I came through the drive through to get a sweet tea and asked how fresh it was I got the response I got here at 2 so im not sure I ask is there not a label that yall put on the tea so u can tell how old it is i only asked because I was giving some to my kid..... I got told its broken... and by another employee I got told you can go else where if you want to know the time it was made so I definitely pulled off I will not be back at this dunkin the bat heads dont know no better than to not do there job. I dont write comments but this is very very disrespectful
Atmosphere: 1
Food: 1
Service: 1
Autumn is a WONDERFUL woman!!!! I am 36 weeks pregnant and Uber said they didn't have my order. Obviously im very emotional right now. Not only did she make sure to get my order going but she calmed me down by her sweet tone I loved this
Service: 5
Little to sweet
Atmosphere: 5
Food: 4
Service: 5
Best sausage , bacon and cheese croissant in town!!!!
Atmosphere: 5
Food: 5
Service: 5
Customer service was friendly but they were a bit slow with order taking and fulfilling the order.
Atmosphere: 4
Food: 4
Service: 2
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