El Charolais

My niece found a roach in her chicken here. The explanation we were given was, ‘sometimes chicken comes with roaches.’ She ended up sick, and despite a verbal promise from the restaurant to cover her hospital bill, we haven’t heard a word back in a month after multiple attempts to settle this privately. I’m not sure what’s more concerning — the roach, the excuse, or the disappearing act afterward.

Atmosphere: 1

Food: 1

Service: 1

By FAR the absolute worst Mexican restaurant, and restaurant in general. Everything was so soaked that it was SOGGY. The tacos I ordered to go weren't even in a ToGo box, they slopped them all together then wrapped them in multiple layers of aluminum foil. I couldn't even open the foil without pieces of metal breaking off and going into the 'tacos' (they were no longer tacos at that point, it was just a big mashed together soggy slop, completely inedible). Absolutely absurd and completely unacceptable. I literally couldn't even eat any of the food I ordered due to it all being a soggy slop and having pieces of aluminum foil scattered through it. And on top of all this, they charge WAY more than every other Mexican restaurant I've ever been to - despite having the absolute worst food and putting the least effort into food preparation. Literally had to throw all the food I spent $50 in the trash due to it being an incredible thrown together soggy piece of slop. I should absolutely be given a refund this is in no way shape or form acceptable to charge someone ANY amount of money for this, let alone 2x as much as any other Mexican restaurants would charge. I'm legitimately in disbelief over how horrible the food was and how horribly it was packaged and how expensive it was all to be completely inedible and thrown in the trash.

Atmosphere: 1

Food: 1

Service: 1

My niece found a roach in her chicken here. The explanation we were given was, ‘sometimes chicken comes with roaches.’ She ended up sick, and despite a verbal promise from the restaurant to cover her hospital bill, we haven’t heard a word back in a month after multiple attempts to settle this privately. I’m not sure what’s more concerning — the roach, the excuse, or the disappearing act afterward.

The staff are fantastic. The service was quick, the cocktails were great, and the food was very good.

Atmosphere: 5

Food: 4

Service: 5

Very good mexican restaurant with decent menu. If you like fajitas, try their Fajitas El Torito. Large portion size, and lots of flavor. Service was a bit slow but pleasant.

Atmosphere: 3

Food: 4

Service: 3

DELICIOUS TORTA

Great food! And amazing place for the family and friend hang out.

Atmosphere: 5

Food: 5

Service: 5

It took forever to get our food. We had to ask for refills.

Atmosphere: 3

Food: 3

Service: 2

It was good I really enjoyed it great service good food and good overall value!

Atmosphere: 5

Food: 4

Service: 4

You can never go wrong with a beef tip burrito.

Atmosphere: 4

Food: 4

Service: 5

Best food in town! Plus great service and atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Always the best mexican food in the tri cities!

Atmosphere: 5

Food: 5

Service: 5

Great place for Mexican food. Price keeps going up since remodel.

Atmosphere: 5

Food: 5

Service: 4

This EL Charolais restaurant is excellent! Every time we have eaten here the food is plentiful, the right temperature, and delicious. Tonight, Pollo Tapatio, Chicken Fajitas, and Costenos were 10 out of 10!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pollo Tapatio, Fajitas

After being a local customer for years . We love this place , food is always great . We Spend anywhere from $60-$100 a WEEK every Tuesday on to go orders at this location not including stopping by the other locations when in Elizabethton. However it’s a great disappointment that you order 2 full meals plus extras and leave a generous tip at that for TO GO every week, To remember that I forgot to add on sour cream during the order. Employee stated she would have to start a new ticket to charge me again for a small side of sour cream. I will be taking my business elsewhere from now on.

Atmosphere: 5

Food: 5

Service: 1