Horrible restaurant. They never answer the phone even after telling people (even employees) to call. At most the pick it up an inch and slam it back down to hang right back up. My husband's mother is in the hospital his family needs him he tried to tell them he couldn't come in and a MANAGER got in the chat and said he had to call the store then they did their routine of refusing to answer and picking up and hanging up. Terrible people.
Atmosphere: 1
Food: 2
Service: 1
Ashlyn
“They’re truly dedicated to getting it wrong every time 😂”
Atmosphere: 1
Food: 1
Service: 1
Lenny Stratton
Made an online order BEFORE 1030 for a breakfast order. Got there at 1035 to pick it up, only to be told they couldn't do it because it was past 1030. Why wasn't it made when the order was placed is my question? This McDonald's is always messing up simple orders. Won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Jon Whiteside
Fast, Accurate, and all our food was Hot... Great McD's
Atmosphere: 5
Food: 5
Service: 5
Mike Overbeck
I just wish they would get new managers..past 2 years I don't think anyone has got a customer service award
Atmosphere: 1
Food: 3
Service: 1
Hannah Byrd
Awesome
Atmosphere: 3
Food: 3
Service: 4
Brian Bishop
This McDonald's has a record of messing up orders frequently. For example, in the pictures below, I ordered a McChicken, extra mayo, add mustard. Instead, I get a McChicken extra mayo, add...mac sauce? Thoroughly confused, grossed out, and disappointed. I frequent this restaurant alot, considering I work nearby, but at this point, I'd rather go to the Elizabethton location.
Update 10/25/24 I find they have been giving me wrong sizes for things I ordered. Or when I ask for light ice, they just give me a normal iced drink. Here's a photo of them giving me a medium fry instead of a large fry.
Update 03/11/25 Almost complete disregard for instructions. They got my no pickles on my double cheeseburgers right but they didn't give me any onions on the McChickens or extra mayo. And I asked for light ice, but they gave me double the ice according to the fill line. They clearly don't teach listening skills in their training.
Mike's Mobile Mechanic
When you order oatmeal and you specify that you want a butters for your oatmeal and six packs of Splenda with raisins and cranberries. And as a paying customer I expect to get exactly what I asked for granted if they're only supposed to give out so many butters per oatmeal then they should specify that and tell you anything other than that you will be charged additional fees for the butter. But they did not they got you with me over the butter and I told them I would be glad to pay for it but I still did not get the butter requested. That's bad service in my eye and I run my own business I know what customers satisfaction should be.
Parking: I know the customer is not always right by any means but when a customer asks for certain things please accommodate them even if it costs them let them know there will be additional charges some people would rather pay the additional charges and get what they want then they would not get what they want to make their food taste better to them so please start accommodating customers for what they asked for business would be a whole lot better if you would do so.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: World Famous Fries, Crispy Chicken Sandwich, Cheeseburger, Sausage, Deluxe Chicken Sandwich, Chicken Mcnuggets, Crispy Chicken, Quarter Pounder, Sandwich, Chicken Sandwich, Dr Pepper, Mcchicken, Hamburger, Mcdouble, Double Cheeseburger, French Fries, Chicken Biscuit, Big Mac
Richard Lambert
Wear a heavy jacket. Eat fries quickly before they freeze. They keep the temperature down and AC on full to discourage people from eating inside.
Atmosphere: 1
Food: 3
Service: 4
Kendal Fox
Every time we go to this location we have to pull up to the next window and wait forever for our food. Why do they even ask what kind of sauce with the Happy Meal? Is it just to know exactly why I'll be disappointed in them today? It must be because it's certainly not to include the aforementioned sauce in the Happy Meal. 4 stars for food though because the ice cream machine always works.
Waited for 20 minutes for my food to look like this.I ordered extra sauce as well.I didn't even get a second patty This is why I don't go to McDonald's.I don't know why I went there tonight I should have known better
Food: 1
Cristof
Easily the worst McDonald’s in the city.
Atmosphere: 1
Food: 3
Service: 1
Michael Mitchell
Horrible experience came to pick up a door dash order waited in line for 20 minutes just to be told to pull up and wait for 1 minute on frys when I refused the managers got attitude with me ended up being almost 30mins after pick up time I received the order and got a bad review because of it do better McDonald's isn't a hard job
Atmosphere: 1
Food: 1
Service: 1
Braden Adams
Cheese burger.. mmmmm
Atmosphere: 3
Food: 4
Service: 3
katherine clark
Foods always good but recently lacking in the service department. Asked for “extra salt” and now while I understand not being able to add it to the fries, could at least put the salt in a separate bag or just hand it to me at the window.
Horrible restaurant. They never answer the phone even after telling people (even employees) to call. At most the pick it up an inch and slam it back down to hang right back up. My husband's mother is in the hospital his family needs him he tried to tell them he couldn't come in and a MANAGER got in the chat and said he had to call the store then they did their routine of refusing to answer and picking up and hanging up. Terrible people.
Atmosphere: 1
Food: 2
Service: 1
“They’re truly dedicated to getting it wrong every time 😂”
Atmosphere: 1
Food: 1
Service: 1
Made an online order BEFORE 1030 for a breakfast order. Got there at 1035 to pick it up, only to be told they couldn't do it because it was past 1030. Why wasn't it made when the order was placed is my question? This McDonald's is always messing up simple orders. Won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Fast, Accurate, and all our food was Hot... Great McD's
Atmosphere: 5
Food: 5
Service: 5
I just wish they would get new managers..past 2 years I don't think anyone has got a customer service award
Atmosphere: 1
Food: 3
Service: 1
Awesome
Atmosphere: 3
Food: 3
Service: 4
This McDonald's has a record of messing up orders frequently. For example, in the pictures below, I ordered a McChicken, extra mayo, add mustard. Instead, I get a McChicken extra mayo, add...mac sauce? Thoroughly confused, grossed out, and disappointed. I frequent this restaurant alot, considering I work nearby, but at this point, I'd rather go to the Elizabethton location.
Update 10/25/24
I find they have been giving me wrong sizes for things I ordered. Or when I ask for light ice, they just give me a normal iced drink. Here's a photo of them giving me a medium fry instead of a large fry.
Update 03/11/25
Almost complete disregard for instructions. They got my no pickles on my double cheeseburgers right but they didn't give me any onions on the McChickens or extra mayo. And I asked for light ice, but they gave me double the ice according to the fill line. They clearly don't teach listening skills in their training.
When you order oatmeal and you specify that you want a butters for your oatmeal and six packs of Splenda with raisins and cranberries. And as a paying customer I expect to get exactly what I asked for granted if they're only supposed to give out so many butters per oatmeal then they should specify that and tell you anything other than that you will be charged additional fees for the butter. But they did not they got you with me over the butter and I told them I would be glad to pay for it but I still did not get the butter requested. That's bad service in my eye and I run my own business I know what customers satisfaction should be.
Parking: I know the customer is not always right by any means but when a customer asks for certain things please accommodate them even if it costs them let them know there will be additional charges some people would rather pay the additional charges and get what they want then they would not get what they want to make their food taste better to them so please start accommodating customers for what they asked for business would be a whole lot better if you would do so.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: World Famous Fries, Crispy Chicken Sandwich, Cheeseburger, Sausage, Deluxe Chicken Sandwich, Chicken Mcnuggets, Crispy Chicken, Quarter Pounder, Sandwich, Chicken Sandwich, Dr Pepper, Mcchicken, Hamburger, Mcdouble, Double Cheeseburger, French Fries, Chicken Biscuit, Big Mac
Wear a heavy jacket. Eat fries quickly before they freeze. They keep the temperature down and AC on full to discourage people from eating inside.
Atmosphere: 1
Food: 3
Service: 4
Every time we go to this location we have to pull up to the next window and wait forever for our food. Why do they even ask what kind of sauce with the Happy Meal? Is it just to know exactly why I'll be disappointed in them today? It must be because it's certainly not to include the aforementioned sauce in the Happy Meal.
4 stars for food though because the ice cream machine always works.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Waited for 20 minutes for my food to look like this.I ordered extra sauce as well.I didn't even get a second patty This is why I don't go to McDonald's.I don't know why I went there tonight I should have known better
Food: 1
Easily the worst McDonald’s in the city.
Atmosphere: 1
Food: 3
Service: 1
Horrible experience came to pick up a door dash order waited in line for 20 minutes just to be told to pull up and wait for 1 minute on frys when I refused the managers got attitude with me ended up being almost 30mins after pick up time I received the order and got a bad review because of it do better McDonald's isn't a hard job
Atmosphere: 1
Food: 1
Service: 1
Cheese burger.. mmmmm
Atmosphere: 3
Food: 4
Service: 3
Foods always good but recently lacking in the service department. Asked for “extra salt” and now while I understand not being able to add it to the fries, could at least put the salt in a separate bag or just hand it to me at the window.
Atmosphere: 4
Food: 5
Service: 2
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