Every time I come here and order through the app and choose to pick up in the pickup spot it takes them forever to bring me my food. This morning the drive-thru was wrapped around the building so I chose to use the parking spot and they didn't bring me my food until they cleared out the entire drive-thru of 20 to 30 cars. I'll drive the extra mile to the McDonald's by campus from now on.
Atmosphere: 1
Food: 1
Service: 1
Mrs Chafin
So let me start by saying it was undoubtedly the cleanest establishment that I’ve been to in a while. I loved the play place we travel over an hour for my kids to see their eye care professional. This is a great place for them to let off energy before another 1hr and half trip home. However with that said the place was poorly managing the food and drink orders both inside(where we had ordered) and in the drive through. While I waited roughly 20 min for our food which is not overly excessive it was a little much. Staff was very apologetic about the wait. When we got our food the fries were cold and the triple cheeseburger we ordered was missing a patty and had mustard when we asked for none. We also went back to let them know that we ordered a large hot Carmel Macchiato and we had gotten a medium Carmel frappe. It took another 15 min waiting for just the McCafé. The drive through was very backed up and the biggest problem ,beside our messed up order, was how many wrong orders people were having to come in after ordering in the drive through. While I waited for my order 5 people came in to correct theirs and while my husband waited for his McCafé, 3 others. I was not in a hurry today but many were and this was supposed to be something quick that turned into a longer process than just a drive through order. The play place was clean and very well maintained otherwise. The food and education of staff on what food belongs to whom needs very serious attention.
Atmosphere: 3
Food: 1
Service: 2
CMS Admin
Terrible service, food always incorrect, drive thru times can range up to 20 mins or more. Rude employees. Shut this one down and build something new
Atmosphere: 1
Food: 1
Service: 1
FRED7007FRED
Order completely wrong. Waste of time and money goto burger king instead.
Jeff Wurst
Absolutely horrible service. Went through the drive thru at about 710pm on 11/10 . Ordered a burger, fries, coke and 3 cookies. Received my food and ate a couple fries. Cold, mushy and limp. Went back around and told the order taker. She said she would tell the manager. Pulled up to the next window and the girl there didn't know why I was there. Meaning the manager was not told. I was asked to pull up. Waited for more than 10 minutes and my fries never came. I left and immediately called the store. Talked to the manager. She just gave excuses. 1.she was in the back. 2.didnt know why I was waiting. 3. Didn't know why I would have been given cold fries. 4. Didn't know why the girl taking orders didn't notify her. Here are the issues that I see: 1. Why was cold food given? 90 percent of the time the customer will not or doesn't have time to turn around and get it corrected!!! 2.Why did I have to wait approximately 4 fry cycles and still didn't get my fries. Manager also said they were short staffed. What customer takes that as an excuse? Customers don't know they are short staffed. If your doors are open you should be selling hot, fresh food!!! If you are not able to you should be selling your food at a discount because it is not top quality. Especially at the drive thru!!!!! I was offered a meal replacement but will not return to this location. It's no big mystery why this location has a 3.5 star rating!!! And yes, I was a fast food manager so I do know what I am talking about!!!! BTW, as long as I was waiting for fries several cars were served at the drive thru with basically quick service, so they could not have been that short staffed as I was told that they were. I love the excuses for poor service!!!! A manager is there to oversee QSAC. QUALITY, SERVICE, ATMOSPHERE AND CLEANLINESS. Clearly this visit lacked 2 out of 4 only because I didn't go inside!!
Food: 1
Service: 1
Amanda B. Wiles
It’s a crazy Friday night but these girls are handling it!!! Great service and amazing patience, thank you ladies!!! Nurses need coffee!!!!❤️❤️
Service: 5
Justin Sherrill
On Wednesday november 5th, 2025 at about 7:30p.m. i had ordered two $5 meal deals honey mustard on one bbq on the other with coke and sweet tea, as well as a spicy mcchicken. These people gave me unsweet tea, honey sauce, and a stale regular mcchicken patty. I am very dissatisfied and unhappy with my order and my service at this location. If you come here be sure to check the freshness of your order and that your drink is correct.
Atmosphere: 4
Food: 1
Service: 4
Jason Greenway
McDonald's here on West Market Street and it was garbage, ordered an iced coffee it was delivered with no ice.
Atmosphere: 1
Food: 1
Service: 1
Kat
Ordered 3 cheeseburgers no ketchup no. Mustard. The receipt said pickle only cheese only onion only. What we received was three cheeseburgers with just cheese on the bottom. No pickle no onion. I really don't know how you can mess that up.
Charlie Mitchell Jr.
Stephanie, who works at the McDonald's located on West Market Street in Johnson City, TN, is truly outstanding. Her service is impressively quick, and she is not only polite but also exceptionally friendly. The level of customer service provided at this location is truly remarkable. I highly encourage anyone looking for a delicious coffee or a satisfying meal to stop by this McDonald's. STEPHANIE IS SIMPLY INCREDIBLE! Be sure to mention that CHARLIE MITCHELL JR referred you!
I waited at the drive through window for over five minutes. I wish just once they could get my order right. The last 3 times I've been there I haven't received the sauce for my chicken nuggets and this time my burgers were made wrong. The girl handing out food at the window was extremely rude also.
Atmosphere: 1
Food: 2
Service: 1
Hope Wyatt
Mixed my oatmeal with coffee. I am tired but not that tired. Now I am at work and have no food. Thanks for wasting my time and money
Food: 1
Service: 4
Krystal Bowlin
The food was hot and fresh.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Big Mac, Chicken Mcnuggets, Cheeseburger, Dr Pepper, Chocolate Iced Glazed
Ashlyn Green
had a roach in my iced coffee
Darlene Morrow
Advertising is very deceptive. Watch the small writing under the big pictures.
Every time I come here and order through the app and choose to pick up in the pickup spot it takes them forever to bring me my food. This morning the drive-thru was wrapped around the building so I chose to use the parking spot and they didn't bring me my food until they cleared out the entire drive-thru of 20 to 30 cars. I'll drive the extra mile to the McDonald's by campus from now on.
Atmosphere: 1
Food: 1
Service: 1
So let me start by saying it was undoubtedly the cleanest establishment that I’ve been to in a while. I loved the play place we travel over an hour for my kids to see their eye care professional. This is a great place for them to let off energy before another 1hr and half trip home. However with that said the place was poorly managing the food and drink orders both inside(where we had ordered) and in the drive through. While I waited roughly 20 min for our food which is not overly excessive it was a little much. Staff was very apologetic about the wait. When we got our food the fries were cold and the triple cheeseburger we ordered was missing a patty and had mustard when we asked for none. We also went back to let them know that we ordered a large hot Carmel Macchiato and we had gotten a medium Carmel frappe. It took another 15 min waiting for just the McCafé. The drive through was very backed up and the biggest problem ,beside our messed up order, was how many wrong orders people were having to come in after ordering in the drive through. While I waited for my order 5 people came in to correct theirs and while my husband waited for his McCafé, 3 others. I was not in a hurry today but many were and this was supposed to be something quick that turned into a longer process than just a drive through order. The play place was clean and very well maintained otherwise. The food and education of staff on what food belongs to whom needs very serious attention.
Atmosphere: 3
Food: 1
Service: 2
Terrible service, food always incorrect, drive thru times can range up to 20 mins or more. Rude employees. Shut this one down and build something new
Atmosphere: 1
Food: 1
Service: 1
Order completely wrong. Waste of time and money goto burger king instead.
Absolutely horrible service. Went through the drive thru at about 710pm on 11/10 . Ordered a burger, fries, coke and 3 cookies. Received my food and ate a couple fries. Cold, mushy and limp. Went back around and told the order taker. She said she would tell the manager. Pulled up to the next window and the girl there didn't know why I was there. Meaning the manager was not told. I was asked to pull up. Waited for more than 10 minutes and my fries never came. I left and immediately called the store. Talked to the manager. She just gave excuses. 1.she was in the back. 2.didnt know why I was waiting. 3. Didn't know why I would have been given cold fries. 4. Didn't know why the girl taking orders didn't notify her.
Here are the issues that I see:
1. Why was cold food given? 90 percent of the time the customer will not or doesn't have time to turn around and get it corrected!!! 2.Why did I have to wait approximately 4 fry cycles and still didn't get my fries. Manager also said they were short staffed. What customer takes that as an excuse? Customers don't know they are short staffed. If your doors are open you should be selling hot, fresh food!!! If you are not able to you should be selling your food at a discount because it is not top quality. Especially at the drive thru!!!!! I was offered a meal replacement but will not return to this location. It's no big mystery why this location has a 3.5 star rating!!! And yes, I was a fast food manager so I do know what I am talking about!!!! BTW, as long as I was waiting for fries several cars were served at the drive thru with basically quick service, so they could not have been that short staffed as I was told that they were. I love the excuses for poor service!!!! A manager is there to oversee QSAC. QUALITY, SERVICE, ATMOSPHERE AND CLEANLINESS. Clearly this visit lacked 2 out of 4 only because I didn't go inside!!
Food: 1
Service: 1
It’s a crazy Friday night but these girls are handling it!!! Great service and amazing patience, thank you ladies!!!
Nurses need coffee!!!!❤️❤️
Service: 5
On Wednesday november 5th, 2025 at about 7:30p.m. i had ordered two $5 meal deals honey mustard on one bbq on the other with coke and sweet tea, as well as a spicy mcchicken. These people gave me unsweet tea, honey sauce, and a stale regular mcchicken patty. I am very dissatisfied and unhappy with my order and my service at this location. If you come here be sure to check the freshness of your order and that your drink is correct.
Atmosphere: 4
Food: 1
Service: 4
McDonald's here on West Market Street and it was garbage, ordered an iced coffee it was delivered with no ice.
Atmosphere: 1
Food: 1
Service: 1
Ordered 3 cheeseburgers no ketchup no. Mustard. The receipt said pickle only cheese only onion only. What we received was three cheeseburgers with just cheese on the bottom. No pickle no onion. I really don't know how you can mess that up.
Stephanie, who works at the McDonald's located on West Market Street in Johnson City, TN, is truly outstanding. Her service is impressively quick, and she is not only polite but also exceptionally friendly. The level of customer service provided at this location is truly remarkable. I highly encourage anyone looking for a delicious coffee or a satisfying meal to stop by this McDonald's. STEPHANIE IS SIMPLY INCREDIBLE! Be sure to mention that CHARLIE MITCHELL JR referred you!
Restaurantji Recommends
I waited at the drive through window for over five minutes. I wish just once they could get my order right. The last 3 times I've been there I haven't received the sauce for my chicken nuggets and this time my burgers were made wrong. The girl handing out food at the window was extremely rude also.
Atmosphere: 1
Food: 2
Service: 1
Mixed my oatmeal with coffee. I am tired but not that tired. Now I am at work and have no food. Thanks for wasting my time and money
Food: 1
Service: 4
The food was hot and fresh.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Big Mac, Chicken Mcnuggets, Cheeseburger, Dr Pepper, Chocolate Iced Glazed
had a roach in my iced coffee
Advertising is very deceptive. Watch the small writing under the big pictures.
Atmosphere: 2
Food: 2
Service: 2
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