McDonald's

4525 N Roan St, Gray
(423) 328-0956

Recent Reviews

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David Tyree

Stopped by this location and got two hot and spicy McChickens both of them were dark brown and dry you can tell they were several hours old if they haven't been sitting there since lunch I wouldn't be surprised this is at 5:23 when dinner starts . I worked at this location for over 3 years the previous management would have never allowed this to happen and I would have never put food out that looked like this The employees the management and the owner should be embarrassed by the overall service and work ethic of their employees My suggestion is to find any other McDonald's that is close by to stop at

Atmosphere: 1

Food: 1

Service: 1

Courtney Jackson

Why is my apple pie hard. Cold. Why does it look over a month old? Angry! Had to wait for this quality is a bit wild tbh.

Atmosphere: 3

Food: 1

Service: 3

Abriam Downing

They mess up my order every time and charge me extra. Extremely poor service.

Steven Price

Literally watched them drop the food wrappers on the floor and pick them up to wrap and serve food... definitely needs a new crew. The current crew doesn't care.

Atmosphere: 1

Food: 1

Service: 1

a

Slowest McDonalds in all of America. I’ve spent my full 30 minute lunch break in their drive thru too many times to count.

KEVIN RAMEY

I ORDERED FOOD AT THIS LOCATION AND CHECKED IN AT DRIVE THROUGH LIKE NORMAL. I THEN WAITED FOR ALMOST 15 MINUTES IN LINE AS CUSTOMERS THAT HAD ALREADY PAID LIKE ME WERE WAITING IN FRONT OF ME. THE 2 CARS IN FRONT OF ME GOT MAD AND LEFT DOING BURN OUTS THEY WERE SO MAD. I WAITED AS I NEEDED FOOD FOR FOR OVERNIGHT AT WORK AS I AM DIABETIC AND NEEDED TO EAT. THE NEXT THING I KNOW THEY TURN OFF THE LIGHTS AND SHUT THE PLACE DOWN WITH PAID CUSTOMERS IN THE DRIVE THROUGH REFUSING TO COME TO THE WINDOW OR ACKNOWLEDGE THE REMAINING CUSTOMERS. DO NOT GO TO THIS MCDONALDS IT IS NASTY THE PEOPLE ARE RUDE AND YOU ARE NOT GUARANTEED TO GET YOUR FOOD YOU PAID FOR. I spoke with the manager he was a very nice and was able to refund me my money on the spot plus more for my trouble. The night shift let's the whole place down but understand it's not a manager problem the workers in this area are some of the laziest I have ever seen i see it all over even my own employer has problems hiring good people.

Atmosphere: 1

Food: 1

Service: 1

William Bryant

New Year’s Eve drive-thru. McCrispy took 20 minutes. It was rubbery chicken. Fries were limp and soggy. Employees were great, though. Doing the best they could with what they had to work with. But, won’t be back anytime soon.

Food: 2

Service: 3

Not Kaizenn

This is the only mcdonalds that every single time i order i get told to pull into a waiting spot, and i wait for 10 min, over a 5 dollar meal deal, there has only been 1 time that the person taking my order was nice, other than that, its super impatient people and they are rude. This mcdonalds needs a attitude check. Yall are serving me. Not the other way around.

Atmosphere: 2

Food: 3

Service: 1

Kayla

Love the mcrib

REBECCA MEISTER

Lately, we've been doing a lot of app ordering then drive thru pick up at this location. Out of probably 30 or so times in the last few months,only 1 time was the order not 100% correct. In that case, it may have been, but was given to another customer. We often have to pull up to the line & wait, but rarely longer than 2-3 minutes. It's McD's, so you know what the food is like. But the employees here are always cheerful and friendly. And the app has some good offerings!

Parking: Difficulty turning left out of either exit during high traffic, olan accordingly.

Kid-friendliness: No playground, but charging at table & a couple of free game screens available.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Chicken Mcnuggets, Hash Browns

Gregory Krauter

Completely ignores front counter lucky to get order taken within 30 minutes drive thru faster but not by much

Atmosphere: 1

Food: 1

Service: 1

David Harvie

Friendly, excellent service. Great food and people.

Atmosphere: 5

Food: 5

Service: 5

Thumbs

Ordered a chicken Big Mac and got a regular Big Mac. Stale at that. And My quarter pounder with cheese had what ever this is in it

Atmosphere: 1

Food: 1

Service: 1

Yung D

Paid over $5 for a McChicken and small fry for it to be cold and nasty. Will never eat here again ?

Atmosphere: 1

Food: 1

Service: 1

REBECCA MEISTER (ELLEN)

Lately, we've been doing a lot of app ordering then drive thru pick up at this location. Out of probably 30 or so times in the last few months,only 1 time was the order not 100% correct. In that case, it may have been, but was given to another customer. We often have to pull up to the line & wait, but rarely longer than 2-3 minutes. It's McD's, so you know what the food is like. But the employees here are always cheerful and friendly. And the app has some good offerings!

Parking: Difficulty turning left out of either exit during high traffic, olan accordingly.

Kid-friendliness: No playground, but charging at table & a couple of free game screens available.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Chicken Mcnuggets, French Fries, Hash Browns

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