Coffee has been served hot with no wait, service is polited and friendly.
Kingsport Exposed
Facing the days we’ve had as a community and the situation about a beautiful soul. Walking into this establishment with smiling faces and questioning how Leeann is doing brought so much light into today! Positive vibes for a hopeful day. My friends if you believe in prayer today is the day!
Atmosphere: 4
Food: 5
Service: 5
Cynthia Zarate
Starbucks, you’ve truly disappointed me. Refusing to provide something as basic and essential as a cup of water unless a customer spends money in your store is not just bad business—it’s inhumane. Water is not a luxury item. It is literally the most fundamental human necessity, and yet you’ve decided to put a price tag on access to it.
This policy reeks of greed. Starbucks is not a struggling mom-and-pop shop—this is a multibillion-dollar corporation charging five to seven dollars for fancy coffee drinks while denying people the dignity of a simple cup of water. What message does this send? That hydration is only for paying customers? That compassion and basic humanity can be sacrificed for the bottom line?
I’ve spent money here for years, but this policy makes it clear where Starbucks’ priorities lie: profits above people. It’s disheartening, it’s petty, and it’s shameful. If a brand this massive cannot afford the “loss” of a few cups of tap water, then maybe the company’s values are as watered-down as its ethics.
I will not support a company that treats water—the most essential element of life—as a commodity to be withheld unless customers pay up.
Service: 1
Ash B
I always forget through the drive thru but no matter who comes through the intercom, they're always so friendly!
Food: 5
Service: 5
Rachael Heard
Best location! I love the environment and they are fast! I love the people!
Mike Cline
Over priced for what you get
Atmosphere: 4
Food: 2
Service: 4
Danielle
I went to order a new sandwich that your store offers and the guy taking my order( name starts with a K) said “we ate them all this morning and they were delicious” I was honestly shocked at how rude he was and come to find out after trying to order 2 other sandwiches, there fridge broke. I understand people have bad days but to be so rude and the lack of ability to properly communicate was extremely unprofessional. I hope your staff enjoyed the new sandwiches and your refrigerator gets fixed so someone else can enjoy their lunch.
Atmosphere: 1
Service: 1
Cora Osteen
Have been sitting here in an empty store for 15 minutes waiting on my coffees, on my lunch hour, watching your full staff eat and joke around with a full printer of tickets. Unacceptable to have to be late to your job, because your employees can't do theirs. I was in the service industry for over a decade and would never complain about slow service, but this is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Candice
Visit this location several times weekly where they usually know my order. They are often out of inclusions or toppings which I hate. However, they are fast and friendly. I don’t eat their food except the oatmeal and croissants which are always excellent. This is my go to Starbies around town!
Atmosphere: 4
Food: 4
Service: 4
Brian Wright
I've been to this Starbucks a number of times; the latest time today. Their customer service is nothing like the joyous scenes in Starbucks commercials. At least twice (in the store) the have not asked my name for my order and then later leave it up to me to figure out what drink is mine when they place them on the counter. Today, on a drive thru trip, and upon handing me the drink, not a single word was uttered and zero eye contact after payment was made. There is a lack of customer service at this location, certainly no friendliness and I refuse to return and will take my business to 7brew.
Why would I ask and pay for TWO extra espressos to get none? Employees have no problem taking our tip money, but are rude. What a waste of money, won’t be back to this location.
Atmosphere: 1
Food: 1
Service: 1
Owls Owlz
Dietary restrictions: Gluten-free
Atmosphere: 5
Food: 5
Service: 5
Laura Bryant
I thought it was just me, I'm glad to see other reviews. The employees are so rude. Maybe I'm uncool and if I had a half shaved, blue head they'd smile at me? I don't know. I am always overly polite. But any other Starbucks I've been to, everyone is friendly and kind. This morning at 8 am, my brewed coffee was lukewarm at best. Ill just stick to Roan street from here on out. And I guess the employees will be glad ?
Coffee has been served hot with no wait, service is polited and friendly.
Facing the days we’ve had as a community and the situation about a beautiful soul. Walking into this establishment with smiling faces and questioning how Leeann is doing brought so much light into today! Positive vibes for a hopeful day. My friends if you believe in prayer today is the day!
Atmosphere: 4
Food: 5
Service: 5
Starbucks, you’ve truly disappointed me. Refusing to provide something as basic and essential as a cup of water unless a customer spends money in your store is not just bad business—it’s inhumane. Water is not a luxury item. It is literally the most fundamental human necessity, and yet you’ve decided to put a price tag on access to it.
This policy reeks of greed. Starbucks is not a struggling mom-and-pop shop—this is a multibillion-dollar corporation charging five to seven dollars for fancy coffee drinks while denying people the dignity of a simple cup of water. What message does this send? That hydration is only for paying customers? That compassion and basic humanity can be sacrificed for the bottom line?
I’ve spent money here for years, but this policy makes it clear where Starbucks’ priorities lie: profits above people. It’s disheartening, it’s petty, and it’s shameful. If a brand this massive cannot afford the “loss” of a few cups of tap water, then maybe the company’s values are as watered-down as its ethics.
I will not support a company that treats water—the most essential element of life—as a commodity to be withheld unless customers pay up.
Service: 1
I always forget through the drive thru but no matter who comes through the intercom, they're always so friendly!
Food: 5
Service: 5
Best location! I love the environment and they are fast! I love the people!
Over priced for what you get
Atmosphere: 4
Food: 2
Service: 4
I went to order a new sandwich that your store offers and the guy taking my order( name starts with a K) said “we ate them all this morning and they were delicious” I was honestly shocked at how rude he was and come to find out after trying to order 2 other sandwiches, there fridge broke. I understand people have bad days but to be so rude and the lack of ability to properly communicate was extremely unprofessional. I hope your staff enjoyed the new sandwiches and your refrigerator gets fixed so someone else can enjoy their lunch.
Atmosphere: 1
Service: 1
Have been sitting here in an empty store for 15 minutes waiting on my coffees, on my lunch hour, watching your full staff eat and joke around with a full printer of tickets. Unacceptable to have to be late to your job, because your employees can't do theirs. I was in the service industry for over a decade and would never complain about slow service, but this is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Visit this location several times weekly where they usually know my order. They are often out of inclusions or toppings which I hate. However, they are fast and friendly. I don’t eat their food except the oatmeal and croissants which are always excellent. This is my go to Starbies around town!
Atmosphere: 4
Food: 4
Service: 4
I've been to this Starbucks a number of times; the latest time today. Their customer service is nothing like the joyous scenes in Starbucks commercials. At least twice (in the store) the have not asked my name for my order and then later leave it up to me to figure out what drink is mine when they place them on the counter. Today, on a drive thru trip, and upon handing me the drink, not a single word was uttered and zero eye contact after payment was made. There is a lack of customer service at this location, certainly no friendliness and I refuse to return and will take my business to 7brew.
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
Such a lovely
Atmosphere: 5
Food: 5
Service: 5
Why would I ask and pay for TWO extra espressos to get none? Employees have no problem taking our tip money, but are rude. What a waste of money, won’t be back to this location.
Atmosphere: 1
Food: 1
Service: 1
Dietary restrictions: Gluten-free
Atmosphere: 5
Food: 5
Service: 5
I thought it was just me, I'm glad to see other reviews. The employees are so rude. Maybe I'm uncool and if I had a half shaved, blue head they'd smile at me? I don't know. I am always overly polite. But any other Starbucks I've been to, everyone is friendly and kind. This morning at 8 am, my brewed coffee was lukewarm at best. Ill just stick to Roan street from here on out. And I guess the employees will be glad ?
The best hot caramel macciato there is!
Atmosphere: 5
Service: 5
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